Engagement Manager

Engagement Manager – Digital Transformation

Location: Remote (U.S. or Europe)

Travel: 25–40% (U.S. client sites)

Reports to: Director, Professional Services

About SkillNet

SkillNet Solutions is a global leader in digital transformation, specializing in customer experience (CX), unified commerce, and enterprise-scale eCommerce. We help mid-market and enterprise organizations modernize operations, strengthen agility, and unlock measurable growth across digital and physical retail channels. Our consulting-led approach delivers both strategic guidance and hands-on solution delivery across complex technology ecosystems.

The Opportunity

The Engagement Manager (EM) is a senior strategic leader who drives commercial success, solution vision, and delivery excellence for large-scale digital transformation programs. Acting as a trusted advisor and executive-facing guide, you lead clients from the earliest presales conversations through successful go-live. This role blends strategy, solutioning, and hands-on program leadership—ideal for someone with deep retail/digital expertise, strong executive presence, and a passion for solving complex problems.

What you will do:

Presales Leadership & Commercial Growth

• Lead end-to-end presales efforts, including discovery, solution framing, and executive-ready presentations.
• Drive commercial outcomes tied to:
• Prospect-to-client conversion
• Account profitability and margin performance
• Add-on revenue and account expansion
• Develop and refine SOWs that balance client needs with delivery feasibility and financial targets.
• Represent SkillNet’s value proposition with clarity, confidence, and consultative insight.

Executive Advisory & Client Strategy:

• Serve as the executive sponsor for major engagements, cultivating deep, trust-based relationships with C-suite leaders.
• Deliver strategic recommendations using structured thinking, creativity, and domain expertise.
• Lead high-impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps.
• Maintain strong client satisfaction and long-term account health (CSAT/NPS).

Delivery Leadership & Technical Oversight:

• Oversee multi-phase, multi-workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.).
• Ensure on-time, on-budget, and on-scope delivery while guiding cross-functional delivery teams.
• Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance.
• Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum.

Team Leadership & Methodology Governance:

• Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence.
• Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments.
• Continuously optimize delivery processes to enhance efficiency, predictability, and client value.

What you bring

• Exceptional executive presence and the ability to influence and advise C-level leaders.
• Proven success in presales-driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes.
• Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts.
• 10+ years of experience in retail or B2B commerce with deep understanding of domain-specific challenges.
• Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams.
• Hands-on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth).
• Strong financial acumen including P&L ownership, budget management, and financial modeling..
• Comfortable working in highly ambiguous environments
• Bachelor’s degree required; MBA preferred.

Work and Benefits Snapshot

SkillNet is committed to equitable, market-competitive compensation. Total compensation for this role ranges from $150,000 - $200,000, based on experience and expertise. We offer a comprehensive benefits package including:

• Generous Medical, Dental, and Vision coverage
• Health spending accounts
• Long Term Disability
• 401(k) participation
• Flexible schedules
• PTO
• Learning & Development programs
• Company-provided equipment for full-time U.S.-based remote employees

Offers are contingent upon successful completion of reference checks.

Equal Opportunity Statement

SkillNet Solutions is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, protected veteran status, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any characteristic protected by law.

About us

At SkillNet, we’re passionate engineers, and creative thinkers dedicated to making modern commerce work for everyone. Since 1996, we’ve partnered with global names like Disney, lululemon athletica, and PayPal-helping them dream bigger and deliver smarter, seamless experiences for their customers.

What drives us?

Transforming commerce is about more than technology- it's about people. We’re the team that global brands turn to when they want to reimagine how enterprise and retail work in a fast-moving digital atmosphere. By blending AI, cloud, and cutting-edge SaaS, we help businesses anticipate the next shift and create a unified journey across B2B, B2C and B2B2C.

With over 63 countries in our portfolio and a diverse, collaborative culture spanning three continents, SkillNet is always pushing boundaries (and having fun doing it!). We believe great

ideas come from everywhere, so we’re all about sharing knowledge, challenging the status quo,

and celebrating our wins together.

Ready to join a team that loves what they do and is shaping the future of commence? Let’s

engineer what comes next together!

Our team is entirely remote and we're hiring! Take a look at our openings! https://www.skillnetinc.com/careers/.