2938 Employee Engagement Jobs - Page 3

Adani Hospitals is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. General Admin Manager MBA / MHA

E2E Excite is looking for HR Executive to join our dynamic team and embark on a rewarding career journey Identifying manpower requirements, taking them up to the HR Head for approval Creating job descriptions for required manpower, advertising them to get best candidates and handling the employment process Creating and managing schedules, meetings, interviews, and other HR activities Reviewing CVs, shortlisting candidates and assisting in the recruitment process Liasioning with external recruitment agencies for closing positions on time Handling the orientation of new employees Conducting training sessions for old and new employees of the organization Ensuring that the employees are satisfied with their role in the organisation, the work environment Handling performance management procedure and appraisals is a key task in hr executive job description. Maintaining records, attendance and data of each employee and providing them to the management team when required Conducting exit interviews with outgoing employees. Handling employee grievances, if any and updating the employees with policies, compliances, and regulations Overseeing safety and health of the employees Handling the orientation of new employees is one of the key points that should be included in all hr executive job description Conducting SWAT analysis of each employee and counselling them on the areas that need improvement Handling and managing data/records of each employee of the organization.

Royal Realtors is looking for Sourcing Team Leader to join our dynamic team and embark on a rewarding career journey As a Sourcing Manager, you will be responsible for identifying, evaluating, and selecting suppliers and vendors to provide goods and services that meet the needs of the organization Develop and execute sourcing strategies that meet the needs of the organization Identify and evaluate potential suppliers and vendors based on factors such as cost, quality, and delivery Negotiate contracts and agreements with suppliers and vendors to ensure favorable terms and conditions Manage relationships with suppliers and vendors to ensure timely delivery of goods and services Analyze market trends and supplier capabilities to identify opportunities for cost savings and process improvements Strong negotiation and contract management skills Experience with supplier evaluation and selection processes Knowledge of market trends and supplier capabilities Ability to analyze data and make data-driven decisions Excellent communication and interpersonal skills

Express Hotels is looking for Cashier to join our dynamic team and embark on a rewarding career journey Handle cash transactions accurately and efficiently, including processing sales, returns, and exchanges Follow store policies and procedures, including those related to cash handling and security Assist with store merchandising and stocking, as needed Requirements: Cash handling experience Strong customer service skills Ability to handle cash transactions accurately and efficiently Good organizational skills

BKMSOLVENTS is looking for HR Executive to join our dynamic team and embark on a rewarding career journey Identifying manpower requirements, taking them up to the HR Head for approval Creating job descriptions for required manpower, advertising them to get best candidates and handling the employment process Creating and managing schedules, meetings, interviews, and other HR activities Reviewing CVs, shortlisting candidates and assisting in the recruitment process Liasioning with external recruitment agencies for closing positions on time Handling the orientation of new employees Conducting training sessions for old and new employees of the organization Ensuring that the employees are satisfied with their role in the organisation, the work environment Handling performance management procedure and appraisals is a key task in hr executive job description. Maintaining records, attendance and data of each employee and providing them to the management team when required Conducting exit interviews with outgoing employees. Handling employee grievances, if any and updating the employees with policies, compliances, and regulations Overseeing safety and health of the employees Handling the orientation of new employees is one of the key points that should be included in all hr executive job description Conducting SWAT analysis of each employee and counselling them on the areas that need improvement Handling and managing data/records of each employee of the organization.

Onboarding & Offboarding : supporting new hire onboarding & manage the offboarding process for departing employees. Employee Relations : Provide guidance and support to employees on HR policies, procedures, and general inquiries. Address and resolve employee concerns, working to ensure a positive work environment. HR Administration : Maintain employee records, ensure HR systems are updated, and assist with HR documentation and compliance. Training & Development : Assist in organizing training sessions and professional development opportunities to enhance employee skills and productivity. Policy Implementation & Compliance : Assist with the development, implementation, and communication of HR policies and ensure compliance with local, state, and federal labor laws. Employee Engagement : Support employee engagement initiatives and help organize activities and programs that promote a positive and inclusive company culture. HR Reporting & Analytics : Generate HR reports and assist in the analysis of key HR metrics to identify trends and recommend solutions. Qualifications : 1-3 years of experience in an HR generalist or related role. Strong understanding of HR practices, labor laws, and employee relations. Excellent communication and interpersonal skills with the ability to work effectively with employees at all levels. Ability to handle sensitive and confidential information with integrity. Strong organizational skills and attention to detail.

We are seeking an enthusiastic and motivated HR Intern to join our team. The HR Intern will gain exposure to various aspects of HR, including recruitment, onboarding, employee engagement, and HR operations. The successful candidate will work closely with the HR team to support the day-to-day operations of the department. Requirements Currently enrolled or completed a degree in a Bachelor's or Master's program in HR, Business Administration, or a related field. Strong interest in pursuing a career in HR. Excellent communication and interpersonal skills. Highly organized and detail-oriented. Ability to handle sensitive information with discretion and maintain confidentiality. Proficiency in Microsoft Office Suite. Responsibilities Assist with recruitment efforts, including posting job openings, reviewing resumes, scheduling interviews, and conducting reference checks. Support the onboarding process by preparing new hire paperwork, conducting orientation sessions, and coordinating with hiring managers and IT to ensure a smooth transition. Help plan and execute employee engagement initiatives, such as team-building activities, recognition programs, and wellness events. Maintain HR records and files, ensuring accuracy and confidentiality. Provide administrative support to the HR team, including scheduling meetings, responding to emails, and preparing presentations and reports. Stay up-to-date with HR trends and best practices, sharing insights and recommendations with the team.

As a Customer Success Manager, you will work with the growing number Clients to manage the customer and/or partner relationship through their onboarding, configuration and their satisfaction by serving them as appropriate. Customer Success Managers act as an advisor for product and strategic decisions from customer point of view. In this role, you will plan, manage and execute communication and training programs that directly support the ongoing success and adoption of the services. Requirements: A minimum of 8 years of experience with a minimum of 3 years of experience in a leadership role. Should have managed a team size of 20 people. Graduate in any stream/ MBA would be an added advantage. Good knowledge of conducting RCA. Should be proficient in MS Office- Word, Excel and PowerPoint. Key Responsibilities: Analysing performance against standard parameters. Providing feedback to Agents. Conduct refresher training. Managing & motivating the team to improve the overall customer experience Maintaining dashboard & reports to be sent out to the stakeholders. Providing actionable data to various internal support groups as needed. To use a quality monitoring data management system to compile and track at the individual level. Conduct Performance Management & Appraisals Design and modify training modules whenever required. Manage attrition & detect earlier behaviours.

Joys Hotels And Resorts is looking for Supervisor to join our dynamic team and embark on a rewarding career journey Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Position: HR Generalist Location: Malad, Mumbai Suburban Industry: Infrastructure / Construction / Engineering Salary: As per Industry Standards Job Overview: We are seeking an experienced HR Generalist to manage key HR functions including payroll, compliance, and core HR operations. Ideal for someone who is detail-oriented and has a strong grasp of Indian labor laws and statutory compliance. - Hiring, onboarding, and employee engagement activities - Process employee salaries and handle statutory deductions - Identify training needs, design, and deliver training programs, - Assist in performance management - Assist with compliance reporting and documentation - Maintain and update HR documentation and databases - Ensure HR practices align with company policies and legal requirements - Manage employee engagement and support day-to-day HR functions What Were Looking For: - Knowledge of TDS and taxation, income tax, PF, etc, - Knowledge of Indian labor laws and compliance requirements - Proactive attitude and ability to multitask - Based in or willing to work to Mumbai Suburban (Malad) Qualifications: Bachelors degree in human resources, Business Administration, or related field (Masters preferred) Minimum 7-12 years of HR experience, with at least 3-5 years in a senior role within the infrastructure, construction, or engineering sectors.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a C++ Lead to be responsible for building applications that may range from desktop applications to native mobile applications and embedded systems. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. What You?ll Do Consult with internal stakeholders to determine the scope of software development projects Collaborate with the software development team on application design and development Develop software and oversee the deployment of applications across platforms Perform diagnostic tests and debugging procedures Create end-user application feedback channels Optimize software by performing maintenance, updates, and upgrades Document processes and maintain software development records Keep up to date with C++ standards and advancements in application development Expertise You?ll Bring Qualification & Skills: A Bachelor's degree in Computer Science, Information Systems, or similar. Additionally: C++ certification preferred Proficiency in C++ compliant languages such as C, Java, and Python Minimum of 3 years as a C++ software developer Deploying software across a variety of platforms and operating systems C++ standards and specifications SQL, JavaScript, and XML Analytical and problem-solving Collaboration and communication Organizational and time management Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents . Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a C++ Lead to be responsible for building applications that may range from desktop applications to native mobile applications and embedded systems. Your primary responsibility will be to design and develop these applications, and to coordinate with the rest of the team working on different layers of the infrastructure. What You?ll Do Consult with internal stakeholders to determine the scope of software development projects Collaborate with the software development team on application design and development Develop software and oversee the deployment of applications across platforms Perform diagnostic tests and debugging procedures Create end-user application feedback channels Optimize software by performing maintenance, updates, and upgrades Document processes and maintain software development records Keep up to date with C++ standards and advancements in application development Expertise You?ll Bring Qualification & Skills: A Bachelor's degree in Computer Science, Information Systems, or similar. Additionally: C++ certification preferred Proficiency in C++ compliant languages such as C, Java, and Python Minimum of 3 years as a C++ software developer Deploying software across a variety of platforms and operating systems C++ standards and specifications SQL, JavaScript, and XML Analytical and problem-solving Collaboration and communication Organizational and time management Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage : group term life , personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR 4-year bachelors degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. Administering Employee Training Program Promotes and informs employees about all training programs. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence. Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. Meets with training cadre on a regular basis to support training efforts. Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns. Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets Ensures all training and development activities (department specific and general property training) are strategically linked to the organization s mission and vision. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters. Develops specific training to improve service performance. Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Utilizes P-card if appropriate to control and monitor departmental expenditures.

Role & responsibilities:- Responsible for cluster of stores in a city. Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores. Implementation of engagement activities. Create a vibrant, fun, learning and growth-oriented culture in stores. Implement various HR interventions for retention. Implementand sustain Tata Code of Conduct and value systems in the stores. Conduct regular Open House in stores to understand pulse of employees. Looking after employee welfare - monetary & non-monetary, grievance handling, counselling and guiding employees for harmonious interpersonal relations. Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executive. Ensuring Incentives are accurately calculated and updated in Payroll System for all store employees. Monitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the system. Conducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents. Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store level. Representing HR function for Monthly reviews with relevant data points and metrices. Preferred candidate profile Good Verbal and written communication Should have prior experience of handling retail HR store operations Problem-solving and decision-making abilities Flexible to travel to stores Experience in Retail Hirings Ability to work independently and as part of a team.

Role & responsibilities:- Responsible for cluster of stores in a city. Manage all recruitment needs for the company, including implementing and continually Tapping new sources of recruitment Timely recruitment of store staff as per budgets in alignment to Regular visits at all stores in clusters Developing a robust recruitment process Execution of performance management system bi-annual appraisal cycles, performance improvement plans in stores. Implementation of engagement activities. Create a vibrant, fun, learning and growth-oriented culture in stores. Implement various HR interventions for retention. Implement and sustain Tata Code of Conduct and value systems in the stores. Conduct regular Open House in stores to understand pulse of employees. Looking after employee welfare - monetary & non-monetary, grievance handling, counselling and guiding employees for harmonious interpersonal relations. Ensuring accurate and timely payroll data processing of new employees as well as full and final settlements of resigned employees on a monthly basis in coordination with the Payroll executive. Ensuring Incentives are accurately calculated and updated in Payroll System for all store employees. Monitoring Regular Rewards & Recognition is conducted at stores and timely data is updated in the system. Conducting regular Audits with respect to Employee details and personnel files, leave records in HRMS, Attendance, Recording daily Scheduler & Shifts and any other relevant registers at store level to ensure accuracy of data and documents. Developing & ensuring implementation of all the HR Standard Operating Procedures & Policies at store level. Representing HR function for Monthly reviews with relevant data points and metrices. Prepare Weekly, Monthly HR reports / MIS Preferred candidate profile Good Verbal and written communication Should have prior experience of handling retail HR store operations Should be flexible enough to travel Problem-solving and decision-making abilities. Ability to work independently and as part of a team. Logical and Analytical approach

Role & responsibilities:- Lead, mentor, and develop a team of HR Business Partners. Foster a collaborative and high-performance team culture. Provide regular feedback, coaching, and professional development opportunities for team members. Oversee recruitment, selection, and onboarding processes to ensure the acquisition of top talent. Work with managers to identify and address talent gaps and development needs. Promote a positive work environment and enhance employee engagement. Address employee concerns and grievances in a timely and effective manner. Address performance issues and support managers in developing performance improvement plans Ensure HR practices comply with legal and regulatory requirements. Collect, analyze, and report on HR metrics and data Lead initiatives to promote diversity and inclusion within the organization Preferred candidate profile:- MBD/PGDM in Human Resource Should be well versed with regional language should be flexible to travel to stores Should have experience in handling complete employee lifecycle Should be good with data analysis and reports Should have team handling experience

Position: Human Resources Manager Location: Chennai Experience: Minimum 6 years in HR Role Overview As the HR Manager, you'll steer full-cycle HR functionsfrom talent acquisition to employee developmentwhile fostering a positive, compliant, and high-performance workplace. Key Responsibilities 1. Strategic HR Management Develop and champion HR strategies aligned with hotel goals and Marriott standards. Collaborate with the Hotel General Manager and leadership to support talent needs and operational plans. 2. Recruitment & Onboarding Lead end-to-end hiring: workforce planning, sourcing, interviewing, offer issuance, and induction. Oversee orientation programs and cross-training for new hires to ensure seamless integration. 3. Training, Development & Retention Design and deliver training modules in partnership with department heads (soft skills, service standards). Implement retention initiativesrewards, recognition, career pathing 4. Employee Relations Act as HR business partner, addressing grievances, mediating conflicts, and advising on disciplinary actions. Uphold a culture of open communication and engagement. 5. Compliance & Payroll Administration Ensure full compliance with Indian labour laws, POSH regulations, and global Marriott policies Administer payroll, benefits, leave and attendance, and gratuity schemes. 6. Performance & Policy Management Coordinate annual appraisals, probation reviews, and performance improvement plans. Develop, implement, and update HR policies and SOPs tailored to the hotel 7. HR Operations & Reporting Maintain confidential employee records, HRIS data, and generate monthly HR metrics (headcount, turnover, training hours) Plan and execute staff eventsteam meetings, festivals, wellness initiatives.

ROLE: HR MANAGEMENT Responsibility: Recruitment of skilled Civil site engineers and site supervisors for the Civil Projects in all over south india. Should be well known of all HR duties, client management, responsibilities and well experienced.

Role & responsibilities Recruitment & Onboarding They help draft job descriptions, post openings, screen applicants, and sometimes even conduct interviews. Once someone is hired, the HR Generalist ensures the onboarding process is smooth and welcoming. Employee Relations Acting as the bridge between employees and management, they mediate conflicts, address concerns, and foster a positive work environment. HR Policies & Compliance They ensure company policies align with labor laws and regulations. They also update the employee handbook and guide people through it. Training & Development From organizing workshops to tracking employee growth, they support upskilling and career development within the company. Performance Management They coordinate appraisal cycles, assist with goal-setting frameworks, and help managers provide effective feedback. Benefits & Compensation Administration HR Generalists often handle payroll coordination, benefits enrollment, and address employee queries about compensation.. Preferred candidate profile Candidates with an MBA in HR and Industrial Relations, along with experience in HR operations and recruitment, will be preferred

Support leaders in developing and executing strategic HR plans aligned with business goals Maintain knowledge of trends,best practices,regulatory changes Implement effective talent management processes, assisting managers in identifying key employees

We are looking for a person from a manufacturing background for a HR BP role at our Corporate Office. Candidate should have working knowledge and skill in the following areas. Talent Acquisition & Onboarding Learning & Development, Employee Engagement & Retention, Rewards & Recognition HR Operations Strategic HR, Talent Management Performance Appraisal Should be good in English communication , Ms Excel Telugu or Hindi speaking preferred Candidate having experience working in Corporate will be preferred

Responsibilities: *Recruitment, Manpower Planning, Payroll, ESI, PF and Statutory Compliance *Employee Engagement, Manage performance, Appraisals, implement policies & strategies *Manage HR Documentation as per Govt./NABH Standards *Handle Grievance

Required experience : 0-2 Years Job brief We are seeking a motivated and astute person to join our human resources team as an HR executive. As a human resource executive, you will be in charge of overseeing all human resource practises and policies as well as managing all human resource tasks. Job responsibilities Handle recruitment process of candidates from start to end Manage leaves and salaries Employee engagement activities (birthdays, feativals, picnic, outside lunch, movie day, seminars, etc.... managements needed Always motivate team to do better work and maintain better environment Requirements Fluent English Convincing power Hard working to get enough candidates Why Build Your Career With Daydreamsoft? Be part of a team that is not just a family but a sports team pushing your growth, valuing your ideas, and helping you achieve your career goals. Team That Values Needs, Growth & Well-Being We prioritize the growth, well-being, and success of our people. Our supportive culture ensures you have the resources and opportunities to achieve both personal and professional goals. Our mission is to enable every individual to reach their full potential.

Pondicherry Job Description : Responsible for End-to-End Recruitment Activities. Scheduling interviews & assisting in interview process. Responsible for Employee Engagement Activities. Controlling Attrition. Taking care of HR Generalist Activities. Candidate Profile : Minimum 2 years experience in HR activities including recruitment. Must have experience in PF/ESI & Statutory Laws. Hands on experience in Payroll and Attendance. Team handling abilities. Excellent communication and analytical Skills. Looking only for female candidate. Should have experience in BPO.

Customer Service specialist - Voice INTERNAL USAGE No. of Vacancies Reports to Is a Team leader? No Team Size Grade Business Retail Operations Department Axis Phone Sub - Department Axis Phone Location Mumbai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness. About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum call handling time, Delivering service with requisite courtesy and accuracy, Demonstrating complete onus to customers queries / problems, Adhering to product and process requirements with nil errors, Escalating customer issues to the right internal stakeholders, Ensuring process efficiency and effectiveness, Complying to service and sales guidelines Achieving Call Quality targets and other key performance indicators, Cross-sell / upsell products like loans, mortgages, priority / elite accounts, etc. Qualifications Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution 2- 5 years of relevant experience Role Proficiencies For successful execution of the job, a candidate should possess the following: Excellent written and oral communication, Service mindset, Enthusiastic and self-motivated, Ability to work in a dynamic environment, Good comprehension skills, Team player with a positive attitude, Knowledge about the Banking industry will be an added advantage