About Aspire Lifestyles. Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners. Key Responsibility Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.). Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion. Consistently delivers positive customer experiences by providing accurate and timely information. Adheres to the contractual scope of services, communicating limitations positively and professionally. Builds strong customer relationships by understanding and anticipating individual preferences. Proactively initiates outbound calls in line with program requirements. Applies high-quality customer service standards and best practices to every interaction. Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests. Communicates clearly and professionally, upholding client brand standards at all times. Actively participates in training sessions and meetings to stay informed on client updates and service protocols. Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment. Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned. We take care of our employees: Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development
About Aspire lifestyles Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The Regional Manager, Digital Solutions plays a vital role in advancing Aspire’s digital transformation by driving the adoption of digital products and client solutions. Key responsibilities include leading pre-sales solutioning, defining product requirements and rollout plans, managing project delivery in collaboration with internal teams and vendors, and boosting usage of existing programs through updates and enhancements. Key Responsibilities Present and promote Aspire’s digital solutions, value proposition, and product roadmap to clients and internal stakeholders. Translate client needs into clear business and functional requirements. Support preparation of RFPs, RFIs, statements of work, and other customer-facing documents. Collaborate with internal and external teams to develop or improve digital workflows. Conduct training sessions to enhance awareness and understanding of Aspire’s digital tools. Define KPIs and measurement plans to track product performance and impact. Lead the launch of digital products and propose new features and enhancements. Monitor competitors and online trends to identify opportunities for innovation. Gather market insights through customer discussions, research, and internal feedback. Ensure timely, end-to-end delivery of key product initiatives. Drive successful delivery of client projects, ensuring high quality, on-time, and within budget. Oversee daily project management, task tracking, and team accountability. Work closely with cross-functional teams (engineering, content, sales, operations, partnerships) for implementation. Monitor overall project progress, resolve issues, and escalate risks when necessary. Manage internal and offshore resources, as well as third-party vendors, involved in project execution. Job Requirement 5+ years’ experience in regional digital product management, ideally within large organizations and cross-functional teams. Proven ability to manage digital projects (e.g., websites, mobile apps) of varying complexity, with experience working in Agile environments using tools like Jira and Confluence. Strong background in digital strategy , including requirements gathering, product and UX design, and technical problem-solving. Skilled in client engagement and stakeholder management , with knowledge of both B2B and B2C dynamics; pre-sales experience is a plus. Highly results-oriented , with a focus on customer satisfaction and delivering solutions that meet business needs. Strong analytical skills to diagnose business challenges, interpret data, and recommend effective solutions. Excellent communication and presentation skills, with the ability to influence and adapt to different audiences. Additional experience in UX/UI design, travel, hospitality, retail, or customer marketing is advantageous, along with working across markets and with external partners. We take care of our employees: Office location is accessible via public transport Medical coverage for employee (outpatient and inpatient) Highly engaged and empowered work culture Continuous learning & development Show more Show less
Job Title: Manager / Assistant Manager – Partnership Development & Marketing Location: Aspire Lifestyles India, The Qube, Mumbai Employment Type: Full-time Experience Level: Mid-level (2+ years) About Aspire Lifestyles Aspire Lifestyles is a global leader in concierge services and loyalty solutions. We work with some of the world’s most prestigious brands to provide exceptional experiences and personalized services for their high-value customers. Job Summary We are looking for a dynamic and driven individual to join our team as a Manager / Assistant Manager – Partnership Development & Marketing . This role focuses on developing and managing strategic alliances with premium lifestyle brands, supporting client program development, and ensuring the delivery of best-in-class experiences to our clientele. Key Responsibilities Build and manage partnerships with luxury brands to enhance client program offerings Support client onboarding and daily engagement for partnership-related requests Source, negotiate, and manage contracts with qualified vendors Collaborate with operations and marketing teams to localize global benefits and drive utilization Ensure partner content is well-documented and up-to-date in our internal system Monitor partner performance and maintain service excellence standards Participate in monthly partnership reports and global PD collaboration Qualifications Bachelor’s degree required (MBA preferred) 4+ years of experience in partnerships, brand marketing, events, or client servicing in hospitality, travel, or lifestyle sectors Strong negotiation and communication skills Fluent in English; knowledge of local languages is a plus Highly organized, creative, and detail-oriented Proficient in Microsoft Office Suite Location: This position is based at Aspire Lifestyles India, The Qube, Mumbai . Occasional travel within India may be required.
A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white-label loyalty programs for leading brands as their marketing preposition which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) • Responsible for achieving individual sale targets and including related KPIs as well as annual budgeted sales margin. This includes combined targets for existing partners and new clients • Responsibilities will include the ownership of mapping the market basis the key segments, generating leads through cold calls & references, maintaining a effective sales pipeline, delivering high impact presentations, pricing & contract negotiations and leading sales conversions. • Source for new prospects and clients on an ongoing basis - the target audience should be Head of Departments preferably from the following units/divisions –CXO’s. CMO’s, New Product Development, & Marketing teams. • Responsible for relationships with decision makers, influencers, economic buyers & technical buyers to generate new business and maintain a long-term relationship to retain and grow them into large & profitable accounts. • Maximize business from existing clients through retention & engagement and generate additional revenue through account extension, cross sell & develop new products, offers, events & experiences. • Responsible for proactive client engagement throughout the account lifecycle which includes Onboarding, designing the standard operating procedures, coordinating cross functional teams, driving program utilization, yearly renewals & conducting regular client visits & reviews. • Would need to be well versed or have relationships in the following sectors ➢ Banks & Financial institutions – Credit cards, Private banking, Wealth, NRI ➢ Hospitality companies – Hotels, restaurants, real estate, facility management, Loyalty providers ➢ Luxury Automobiles – High end car manufacturers ➢ Insurance – Loyalty programs Other Duties • To work within and adhere to all Aspire Lifestyles’ policies and procedures. • To carry out any other reasonable duties as requested by the line manager and other senior management members. C. Job Profile Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point. • Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities. • Self-motivated and possess an aggressive sales personality that helps in achieving quantitative results. • Able to work in a calm, logical and professional manner always. • Good organizational and administrative skills. • Creative & out of the box thinking. • Report writing skills. Demonstrate a consultative sales approach and be able to foster relations with a wide range of local and expatriate clients. Required Competencies (Critical behaviors necessary to successfully perform the job) Customer Orientation • Actively listens and seeks information, identifies customer/client needs and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication • Excellent written & oral communication in English; good knowledge of local language. • Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values • Adheres to the company’s Core Values and beliefs during both good and bad times, acts in line with those values. Ability to work under pressure • Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation • Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving • Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills • Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation • Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. Required Work Experience (Brief description of the job-related experience needed to perform the job) • 7+ years of proven sales experience in Product & Services/ solution selling to multinational organizations. • Experience of working with matrix organization is preferable. Required Qualifications (Brief description of the educational background needed to perform the job) • Minimum graduate (any stream). MBA with specialization in Sales/ Marketing or related subjects Required Languages (Brief description of the language skills needed to perform the job) • Excellent oral and written English communication and good knowledge of local language (usually Hindi). Travel / Rotation Requirements (Brief description of any travel or rotation requirements) • As and when required.
JOB DESCRIPTION Job Title : Associate Director / Director - Business Development – Aspire Lifestyles Location : Mumbai, India Legal Entity : Aspire Lifestyles India Reports Functionally To : Head of Sales / MD Reports Administratively To : Head of Sales / MD Works Closely with: Concierge operations, Finance, Partnership development and HR and Administration teams Direct Reports : N/A A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white-label loyalty programs for leading brands as their marketing preposition which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) • Responsible for achieving individual sale targets and including related KPIs as well as annual budgeted sales margin. This includes combined targets for existing partners and new clients • Responsibilities will include the ownership of mapping the market basis the key segments, generating leads through cold calls & references, maintaining a effective sales pipeline, delivering high impact presentations, pricing & contract negotiations and leading sales conversions. • Source for new prospects and clients on an ongoing basis - the target audience should be Head of Departments preferably from the following units/divisions –CXO’s. CMO’s, New Product Development, & Marketing teams. • Responsible for relationships with decision makers, influencers, economic buyers & technical buyers to generate new business and maintain a long-term relationship to retain and grow them into large & profitable accounts. • Maximize business from existing clients through retention & engagement and generate additional revenue through account extension, cross sell & develop new products, offers, events & experiences. • Responsible for proactive client engagement throughout the account lifecycle which includes Onboarding, designing the standard operating procedures, coordinating cross functional teams, driving program utilization, yearly renewals & conducting regular client visits & reviews. • Would need to be well versed or have relationships in the following sectors Banks & Financial institutions – Credit cards, Private banking, Wealth, NRI Hospitality companies – Hotels, restaurants, real estate, facility management, Loyalty providers Luxury Automobiles – High end car manufacturers Insurance – Loyalty programs Other Duties • To work within and adhere to all Aspire Lifestyles’ policies and procedures. • To carry out any other reasonable duties as requested by the line manager and other senior management members. C. Job Profile Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point. • Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities. • Self-motivated and possess an aggressive sales personality that helps in achieving quantitative results. • Able to work in a calm, logical and professional manner always. • Good organizational and administrative skills. • Creative & out of the box thinking. • Report writing skills. Demonstrate a consultative sales approach and be able to foster relations with a wide range of local and expatriate clients. Required Competencies (Critical behaviors necessary to successfully perform the job) Customer Orientation • Actively listens and seeks information, identifies customer/client needs and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication • Excellent written & oral communication in English; good knowledge of local language. • Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values • Adheres to the company’s Core Values and beliefs during both good and bad times, acts in line with those values. Ability to work under pressure • Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation • Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving • Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills • Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation • Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. Required Work Experience (Brief description of the job-related experience needed to perform the job) • 7+ years of proven sales experience in Product & Services/ solution selling to multinational organizations. • Experience of working with matrix organization is preferable. Required Qualifications (Brief description of the educational background needed to perform the job) • Minimum graduate (any stream). MBA with specialization in Sales/ Marketing or related subjects Required Languages (Brief description of the language skills needed to perform the job) • Excellent oral and written English communication and good knowledge of local language (usually Hindi). Travel / Rotation Requirements (Brief description of any travel or rotation requirements) • As and when required. This job description outlines the types of responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.
JOB DESCRIPTION Job Title : Sr. Lifestyle Concierge Location : Mumbai Legal Entity : Aspire Lifestyle Reports Functionally To : Aspire Lifestyle Reports Administratively To : Head of Aspire Lifestyles Operations Works Closely with : NA Direct Reports : None Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank,Bandhan Bank, Club Mahindra etc. The incumbent is responsible for managing and fulfilling customer requests for standard as well as veryhigh profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levelsof customer service and quality. Our mission is to deliver exceptional service with each customer interaction and our Concierges are acritical part of this service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb service, quality, information, and communication whether working our customers, managers,clients, partners, or other team members. The Aspire Lifestyles Concierge: Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums. Exercises judgment and discretion when serving as primary touch point for escalated customer serviceissues and vendor communication Strives to leave the customer with a positivecustomer experience after every contact Provides accurateand timely information regarding requests. Provides servicesas per contractual scope of services and is able to say no positively. Establishes relationships with customers, learningtheir likes and dislikes. Initiates outboundcalls in compliance with programneeds and requirements. Applies high quality customerservice guidelines when fulfilling customerrequests. Leverages currentpartners and utilizesInternet and other resources to fulfill requests. Communicates responsesin a clear, professional, and concisemanner. Represents clientsbrands in a professional, courteousmanner. Attends meetings and trainingsas required to obtain new and pertinentinformation about clientsand how to assistcustomers. Uses enterprise solutions and other sourcesto assist customers,enter pertinent customerdata, and process required information. Applies clientand Group policiesas applicable wheneverinteracting with customers. Is able to multi-task and prioritize in a fast-paced environment. Other Duties To abide by and uphold all Aspire Lifestyles policies and procedures. To work flexible hours as appropriate to meet the needs of the position. To work from otherlocations across the globe as and when required. Tocarry out any other reasonable duties as requested by the line manager and other management team members. JOB PROFILE Required Competencies Customer Service Focus Possesses passion for Customer Service Excellence Able to multi-task Able to communicate in a way that buildstrust and credibility with customers. Possesses a strong interest and affinity for Aspire Lifestyles services and products Technology Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly usedbusiness software and online tools Travel industry software an advantage Able to understand and apply new technological information, ideas, and concepts quickly and easily Communication Is an active listener; listens to what customers are saying both directly and indirectly Explains information/concepts clearlyand logically, verbally and in writing Is approachable and objective in all communications Problem Solving Insightful and creative in developing appropriate solutions to meetcustomer needs Able to quickly and easily gatherneeded facts, information and knowledge to efficiently and effectively solve problems Able to work in a calm, logical and professional manner Able to locate/find relevant information acrossavailable resources Drive for Results Possesses a strongsense of responsibility Demonstrates a strong commitment to achieving individual and departmental goals Looks forways to improveprocesses and procedures where appropriate Is results-oriented, quality-focused, and performance-minded Seeks feedback on performance in the questfor continuous improvement Understands the role theConcierge plays in the business Seeks out ways to minimize costswhile maximizing service to the customer Minimizes costs whilemaximizing service to the customer Teamwork and Collaboration Maintains a positive attitude toward work and othersat all timesFocuses on building strong relationships with peers and management and works wellwithin a team environment Required Work Experience and Knowledge (Brief description of technical knowledgeor skills neededto perform the job) Lifestyle and Concierge Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicated to the customer in a prompt, professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining,entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will leverage industry knowledge and previous Concierge experience to independently recommend and provide services. The Concierge is expected to have: 3+ years customerservice experience in travel/tourism, hospitality, retail, hotel/guest services A keen interestin global lifestyle experiences (shopping, sports,culture, travel, etc.) Strong communication skills Demonstrated problem solvingskills Required Qualifications (Brief description of the educational background needed to perform the job) Graduation in any Stream Travel / Rotation Requirements (Brief description of any travel or rotationrequirements) Only if requiredfor learning and development purposes Required Languages (Brief description of the language skills needed to perform the job) Excellent oral and written English languageskills And local language(Hindi / Marathi) This job description outlines the typesof responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review. 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About Aspire Lifestyles Aspire Lifestyles is an integrated Concierge, personal assistance and B2B loyalty solutions company. We develop & design white label loyalty programs for leading brands as their marketing prepositions which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for onboarding of new partners & working with existing clients for their requirements related to Partnership opportunities. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank, Bandhan Bank, Club Mahindra Key responsibilities Drive partnerships and alliance marketing initiatives with luxury and lifestyle brands for existing clients. Support the Head of Partnership Development in administrative and day-to-day activities. Implement the local PDM strategy to build and strengthen a vendor/partner network in India, focusing on meeting client service expectations, localizing global offerings, driving innovation in local solutions, and enhancing service utilization. Assist in developing customized benefits, rewards, and experiential offerings for client programs by engaging relevant and qualified partners. Manage end-to-end partner sourcing — including negotiation, due diligence, and contracting — to secure competitive and high-value privileges, both locally and globally, that enhance client offerings. Collaborate with PDM and Sales teams to create client solutions, partner promotions, and marketing initiatives aimed at driving utilization, along with developing policies and procedures for privilege offerings. Maintain ongoing relationships with contracted partners , ensuring compliance with agreed terms and timely renewal of expiring contracts to maintain uninterrupted service delivery. Facilitate open communication with Operations teams to monitor concierge requests and optimize partnerships with preferred vendors offering exclusive access, pricing, or privileges. Coordinate experiential learning opportunities and incentive programs with partner providers for the concierge team. Evaluate vendors and offerings regularly to ensure client satisfaction, maximize revenue opportunities, and maintain a competitive market edge. Partner with Operations and Sales to implement quality control, feedback mechanisms, and utilize marketing data to secure the best possible offers for clients. Oversee the creation and production of program marketing materials , ensuring adherence to partner brand guidelines. Define and track partner deliverables such as events, promotions, discounts, and preferred access. Support the concierge team with partner-related activities and collaborate with the global Aspire PDM and Concierge teams to leverage partnerships across regions. Conceptualize and execute branded events that enhance client visibility, engagement, and product/service utilization. Ensure timely execution of all associated project plans. Maximize cross-client marketing opportunities by making privileges available across programs to drive customer utilization and new client acquisition. Ensure all contracted partner privileges and benefits are accurately documented in the xTend database for easy access during concierge operations. Work closely with the Concierge Manager and QA Trainer to develop and deliver partner and vendor training programs. Participate in monthly Partnership Development calls , submit timely reports, and contribute to the bi-annual PD publication. Job Requirement Customer Orientation Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication Excellent written & oral communication in English; good knowledge of local language. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values Adheres to the company’s Core Values and beliefs during both good and bad times; acts in line with those values. Ability to work under pressure Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times he/she conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. We take care of our employees Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development
Assistant Manager- Partnership Development & Marketing Reports Administratively To Works Closely with Director - Partnership Development & Marketing A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and B2B loyalty solutions company. We develop & design white label loyalty programs for leading brands as their marketing prepositions which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for onboarding of new partners & working with existing clients for their requirements related to Partnership opportunities. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank, Bandhan Bank, Club Mahindra etc. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) Driving Partnerships & alliances marketing with luxury lifestyle brands for our Existing Clients Assist the Head of Partnership Development on his/her duty and support the administration and day-to-day activities Follow the local PDM-built strategy for development of a vendor/partner network in India with a focus on meeting the service expectations of our clients defined concierge services, supporting localization of global product set, supporting innovation of local product solutions, and increasing utilization of the services. Assist in developing custom benefits, reward and experiential offerings for client programs utilizing qualified, relevant, and cooperative providers. Support Handle provider sourcing, negotiation, formal due diligence process and contracting of competitive, marketable local and Global Privileges with the identified vendors/partners, to be delivered via concierge, which will enhance our clients service offerings. Assist PDM and sales to develop client solutions related to partner promotions, marketing to drive utilization, policies and procedures related to Privilege offering and content development Manage on-going relationships with contracted partners. Possess a good understanding of the terms and conditions that will go with the partners Privileges and Custom Benefits. Ensure corrective systems and procedures are established to reinforce utilization and to ensure ongoing quality. To validate and renew contracts that have expired/ about to expire and ensure delivery is not affected.