Aspire Lifestyles

About Aspire Lifestyles. Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners. Key Responsibility Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.). Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion. Consistently delivers positive customer experiences by providing accurate and timely information. Adheres to the contractual scope of services, communicating limitations positively and professionally. Builds strong customer relationships by understanding and anticipating individual preferences. Proactively initiates outbound calls in line with program requirements. Applies high-quality customer service standards and best practices to every interaction. Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests. Communicates clearly and professionally, upholding client brand standards at all times. Actively participates in training sessions and meetings to stay informed on client updates and service protocols. Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment. Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned. We take care of our employees: Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development

About Aspire lifestyles Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The Regional Manager, Digital Solutions plays a vital role in advancing Aspire’s digital transformation by driving the adoption of digital products and client solutions. Key responsibilities include leading pre-sales solutioning, defining product requirements and rollout plans, managing project delivery in collaboration with internal teams and vendors, and boosting usage of existing programs through updates and enhancements. Key Responsibilities Present and promote Aspire’s digital solutions, value proposition, and product roadmap to clients and internal stakeholders. Translate client needs into clear business and functional requirements. Support preparation of RFPs, RFIs, statements of work, and other customer-facing documents. Collaborate with internal and external teams to develop or improve digital workflows. Conduct training sessions to enhance awareness and understanding of Aspire’s digital tools. Define KPIs and measurement plans to track product performance and impact. Lead the launch of digital products and propose new features and enhancements. Monitor competitors and online trends to identify opportunities for innovation. Gather market insights through customer discussions, research, and internal feedback. Ensure timely, end-to-end delivery of key product initiatives. Drive successful delivery of client projects, ensuring high quality, on-time, and within budget. Oversee daily project management, task tracking, and team accountability. Work closely with cross-functional teams (engineering, content, sales, operations, partnerships) for implementation. Monitor overall project progress, resolve issues, and escalate risks when necessary. Manage internal and offshore resources, as well as third-party vendors, involved in project execution. Job Requirement 5+ years’ experience in regional digital product management, ideally within large organizations and cross-functional teams. Proven ability to manage digital projects (e.g., websites, mobile apps) of varying complexity, with experience working in Agile environments using tools like Jira and Confluence. Strong background in digital strategy , including requirements gathering, product and UX design, and technical problem-solving. Skilled in client engagement and stakeholder management , with knowledge of both B2B and B2C dynamics; pre-sales experience is a plus. Highly results-oriented , with a focus on customer satisfaction and delivering solutions that meet business needs. Strong analytical skills to diagnose business challenges, interpret data, and recommend effective solutions. Excellent communication and presentation skills, with the ability to influence and adapt to different audiences. Additional experience in UX/UI design, travel, hospitality, retail, or customer marketing is advantageous, along with working across markets and with external partners. We take care of our employees: Office location is accessible via public transport Medical coverage for employee (outpatient and inpatient) Highly engaged and empowered work culture Continuous learning & development Show more Show less

Job Title: Manager / Assistant Manager – Partnership Development & Marketing Location: Aspire Lifestyles India, The Qube, Mumbai Employment Type: Full-time Experience Level: Mid-level (2+ years) About Aspire Lifestyles Aspire Lifestyles is a global leader in concierge services and loyalty solutions. We work with some of the world’s most prestigious brands to provide exceptional experiences and personalized services for their high-value customers. Job Summary We are looking for a dynamic and driven individual to join our team as a Manager / Assistant Manager – Partnership Development & Marketing . This role focuses on developing and managing strategic alliances with premium lifestyle brands, supporting client program development, and ensuring the delivery of best-in-class experiences to our clientele. Key Responsibilities Build and manage partnerships with luxury brands to enhance client program offerings Support client onboarding and daily engagement for partnership-related requests Source, negotiate, and manage contracts with qualified vendors Collaborate with operations and marketing teams to localize global benefits and drive utilization Ensure partner content is well-documented and up-to-date in our internal system Monitor partner performance and maintain service excellence standards Participate in monthly partnership reports and global PD collaboration Qualifications Bachelor’s degree required (MBA preferred) 4+ years of experience in partnerships, brand marketing, events, or client servicing in hospitality, travel, or lifestyle sectors Strong negotiation and communication skills Fluent in English; knowledge of local languages is a plus Highly organized, creative, and detail-oriented Proficient in Microsoft Office Suite Location: This position is based at Aspire Lifestyles India, The Qube, Mumbai . Occasional travel within India may be required.

A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white-label loyalty programs for leading brands as their marketing preposition which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) • Responsible for achieving individual sale targets and including related KPIs as well as annual budgeted sales margin. This includes combined targets for existing partners and new clients • Responsibilities will include the ownership of mapping the market basis the key segments, generating leads through cold calls & references, maintaining a effective sales pipeline, delivering high impact presentations, pricing & contract negotiations and leading sales conversions. • Source for new prospects and clients on an ongoing basis - the target audience should be Head of Departments preferably from the following units/divisions –CXO’s. CMO’s, New Product Development, & Marketing teams. • Responsible for relationships with decision makers, influencers, economic buyers & technical buyers to generate new business and maintain a long-term relationship to retain and grow them into large & profitable accounts. • Maximize business from existing clients through retention & engagement and generate additional revenue through account extension, cross sell & develop new products, offers, events & experiences. • Responsible for proactive client engagement throughout the account lifecycle which includes Onboarding, designing the standard operating procedures, coordinating cross functional teams, driving program utilization, yearly renewals & conducting regular client visits & reviews. • Would need to be well versed or have relationships in the following sectors ➢ Banks & Financial institutions – Credit cards, Private banking, Wealth, NRI ➢ Hospitality companies – Hotels, restaurants, real estate, facility management, Loyalty providers ➢ Luxury Automobiles – High end car manufacturers ➢ Insurance – Loyalty programs Other Duties • To work within and adhere to all Aspire Lifestyles’ policies and procedures. • To carry out any other reasonable duties as requested by the line manager and other senior management members. C. Job Profile Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point. • Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities. • Self-motivated and possess an aggressive sales personality that helps in achieving quantitative results. • Able to work in a calm, logical and professional manner always. • Good organizational and administrative skills. • Creative & out of the box thinking. • Report writing skills. Demonstrate a consultative sales approach and be able to foster relations with a wide range of local and expatriate clients. Required Competencies (Critical behaviors necessary to successfully perform the job) Customer Orientation • Actively listens and seeks information, identifies customer/client needs and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication • Excellent written & oral communication in English; good knowledge of local language. • Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values • Adheres to the company’s Core Values and beliefs during both good and bad times, acts in line with those values. Ability to work under pressure • Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation • Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving • Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills • Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation • Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. Required Work Experience (Brief description of the job-related experience needed to perform the job) • 7+ years of proven sales experience in Product & Services/ solution selling to multinational organizations. • Experience of working with matrix organization is preferable. Required Qualifications (Brief description of the educational background needed to perform the job) • Minimum graduate (any stream). MBA with specialization in Sales/ Marketing or related subjects Required Languages (Brief description of the language skills needed to perform the job) • Excellent oral and written English communication and good knowledge of local language (usually Hindi). Travel / Rotation Requirements (Brief description of any travel or rotation requirements) • As and when required.

JOB DESCRIPTION Job Title : Associate Director / Director - Business Development – Aspire Lifestyles Location : Mumbai, India Legal Entity : Aspire Lifestyles India Reports Functionally To : Head of Sales / MD Reports Administratively To : Head of Sales / MD Works Closely with: Concierge operations, Finance, Partnership development and HR and Administration teams Direct Reports : N/A A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company. We develop & design white-label loyalty programs for leading brands as their marketing preposition which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for new business development (B2B) by targeting CXO’s, CMO’s and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) • Responsible for achieving individual sale targets and including related KPIs as well as annual budgeted sales margin. This includes combined targets for existing partners and new clients • Responsibilities will include the ownership of mapping the market basis the key segments, generating leads through cold calls & references, maintaining a effective sales pipeline, delivering high impact presentations, pricing & contract negotiations and leading sales conversions. • Source for new prospects and clients on an ongoing basis - the target audience should be Head of Departments preferably from the following units/divisions –CXO’s. CMO’s, New Product Development, & Marketing teams. • Responsible for relationships with decision makers, influencers, economic buyers & technical buyers to generate new business and maintain a long-term relationship to retain and grow them into large & profitable accounts. • Maximize business from existing clients through retention & engagement and generate additional revenue through account extension, cross sell & develop new products, offers, events & experiences. • Responsible for proactive client engagement throughout the account lifecycle which includes Onboarding, designing the standard operating procedures, coordinating cross functional teams, driving program utilization, yearly renewals & conducting regular client visits & reviews. • Would need to be well versed or have relationships in the following sectors Banks & Financial institutions – Credit cards, Private banking, Wealth, NRI Hospitality companies – Hotels, restaurants, real estate, facility management, Loyalty providers Luxury Automobiles – High end car manufacturers Insurance – Loyalty programs Other Duties • To work within and adhere to all Aspire Lifestyles’ policies and procedures. • To carry out any other reasonable duties as requested by the line manager and other senior management members. C. Job Profile Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) • Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point. • Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities. • Self-motivated and possess an aggressive sales personality that helps in achieving quantitative results. • Able to work in a calm, logical and professional manner always. • Good organizational and administrative skills. • Creative & out of the box thinking. • Report writing skills. Demonstrate a consultative sales approach and be able to foster relations with a wide range of local and expatriate clients. Required Competencies (Critical behaviors necessary to successfully perform the job) Customer Orientation • Actively listens and seeks information, identifies customer/client needs and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication • Excellent written & oral communication in English; good knowledge of local language. • Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values • Adheres to the company’s Core Values and beliefs during both good and bad times, acts in line with those values. Ability to work under pressure • Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation • Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving • Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills • Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation • Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. Required Work Experience (Brief description of the job-related experience needed to perform the job) • 7+ years of proven sales experience in Product & Services/ solution selling to multinational organizations. • Experience of working with matrix organization is preferable. Required Qualifications (Brief description of the educational background needed to perform the job) • Minimum graduate (any stream). MBA with specialization in Sales/ Marketing or related subjects Required Languages (Brief description of the language skills needed to perform the job) • Excellent oral and written English communication and good knowledge of local language (usually Hindi). Travel / Rotation Requirements (Brief description of any travel or rotation requirements) • As and when required. This job description outlines the types of responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review.

JOB DESCRIPTION Job Title : Sr. Lifestyle Concierge Location : Mumbai Legal Entity : Aspire Lifestyle Reports Functionally To : Aspire Lifestyle Reports Administratively To : Head of Aspire Lifestyles Operations Works Closely with : NA Direct Reports : None Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank,Bandhan Bank, Club Mahindra etc. The incumbent is responsible for managing and fulfilling customer requests for standard as well as veryhigh profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levelsof customer service and quality. Our mission is to deliver exceptional service with each customer interaction and our Concierges are acritical part of this service delivery philosophy. Our Concierges share a commitment to meet this objective by providing consistently superb service, quality, information, and communication whether working our customers, managers,clients, partners, or other team members. The Aspire Lifestyles Concierge: Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums. Exercises judgment and discretion when serving as primary touch point for escalated customer serviceissues and vendor communication Strives to leave the customer with a positivecustomer experience after every contact Provides accurateand timely information regarding requests. Provides servicesas per contractual scope of services and is able to say no positively. Establishes relationships with customers, learningtheir likes and dislikes. Initiates outboundcalls in compliance with programneeds and requirements. Applies high quality customerservice guidelines when fulfilling customerrequests. Leverages currentpartners and utilizesInternet and other resources to fulfill requests. Communicates responsesin a clear, professional, and concisemanner. Represents clientsbrands in a professional, courteousmanner. Attends meetings and trainingsas required to obtain new and pertinentinformation about clientsand how to assistcustomers. Uses enterprise solutions and other sourcesto assist customers,enter pertinent customerdata, and process required information. Applies clientand Group policiesas applicable wheneverinteracting with customers. Is able to multi-task and prioritize in a fast-paced environment. Other Duties To abide by and uphold all Aspire Lifestyles policies and procedures. To work flexible hours as appropriate to meet the needs of the position. To work from otherlocations across the globe as and when required. Tocarry out any other reasonable duties as requested by the line manager and other management team members. JOB PROFILE Required Competencies Customer Service Focus Possesses passion for Customer Service Excellence Able to multi-task Able to communicate in a way that buildstrust and credibility with customers. Possesses a strong interest and affinity for Aspire Lifestyles services and products Technology Demonstrates proven computer expertise including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, Google, and other commonly usedbusiness software and online tools Travel industry software an advantage Able to understand and apply new technological information, ideas, and concepts quickly and easily Communication Is an active listener; listens to what customers are saying both directly and indirectly Explains information/concepts clearlyand logically, verbally and in writing Is approachable and objective in all communications Problem Solving Insightful and creative in developing appropriate solutions to meetcustomer needs Able to quickly and easily gatherneeded facts, information and knowledge to efficiently and effectively solve problems Able to work in a calm, logical and professional manner Able to locate/find relevant information acrossavailable resources Drive for Results Possesses a strongsense of responsibility Demonstrates a strong commitment to achieving individual and departmental goals Looks forways to improveprocesses and procedures where appropriate Is results-oriented, quality-focused, and performance-minded Seeks feedback on performance in the questfor continuous improvement Understands the role theConcierge plays in the business Seeks out ways to minimize costswhile maximizing service to the customer Minimizes costs whilemaximizing service to the customer Teamwork and Collaboration Maintains a positive attitude toward work and othersat all timesFocuses on building strong relationships with peers and management and works wellwithin a team environment Required Work Experience and Knowledge (Brief description of technical knowledgeor skills neededto perform the job) Lifestyle and Concierge Requests are researched and fulfilled through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicated to the customer in a prompt, professional, and concise manner. Requests may come from a variety of lifestyle areas, including dining,entertainment, travel, sports & recreation including golf, shopping, and unusual requests. The Concierge will leverage industry knowledge and previous Concierge experience to independently recommend and provide services. The Concierge is expected to have: 3+ years customerservice experience in travel/tourism, hospitality, retail, hotel/guest services A keen interestin global lifestyle experiences (shopping, sports,culture, travel, etc.) Strong communication skills Demonstrated problem solvingskills Required Qualifications (Brief description of the educational background needed to perform the job) Graduation in any Stream Travel / Rotation Requirements (Brief description of any travel or rotationrequirements) Only if requiredfor learning and development purposes Required Languages (Brief description of the language skills needed to perform the job) Excellent oral and written English languageskills And local language(Hindi / Marathi) This job description outlines the typesof responsibilities the incumbent is required to perform. The incumbent may be required to perform job related tasks other than those specifically presented in this job description. This job description is subject to regular review. 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About Aspire Lifestyles Aspire Lifestyles is an integrated Concierge, personal assistance and B2B loyalty solutions company. We develop & design white label loyalty programs for leading brands as their marketing prepositions which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for onboarding of new partners & working with existing clients for their requirements related to Partnership opportunities. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank, Bandhan Bank, Club Mahindra Key responsibilities Drive partnerships and alliance marketing initiatives with luxury and lifestyle brands for existing clients. Support the Head of Partnership Development in administrative and day-to-day activities. Implement the local PDM strategy to build and strengthen a vendor/partner network in India, focusing on meeting client service expectations, localizing global offerings, driving innovation in local solutions, and enhancing service utilization. Assist in developing customized benefits, rewards, and experiential offerings for client programs by engaging relevant and qualified partners. Manage end-to-end partner sourcing — including negotiation, due diligence, and contracting — to secure competitive and high-value privileges, both locally and globally, that enhance client offerings. Collaborate with PDM and Sales teams to create client solutions, partner promotions, and marketing initiatives aimed at driving utilization, along with developing policies and procedures for privilege offerings. Maintain ongoing relationships with contracted partners , ensuring compliance with agreed terms and timely renewal of expiring contracts to maintain uninterrupted service delivery. Facilitate open communication with Operations teams to monitor concierge requests and optimize partnerships with preferred vendors offering exclusive access, pricing, or privileges. Coordinate experiential learning opportunities and incentive programs with partner providers for the concierge team. Evaluate vendors and offerings regularly to ensure client satisfaction, maximize revenue opportunities, and maintain a competitive market edge. Partner with Operations and Sales to implement quality control, feedback mechanisms, and utilize marketing data to secure the best possible offers for clients. Oversee the creation and production of program marketing materials , ensuring adherence to partner brand guidelines. Define and track partner deliverables such as events, promotions, discounts, and preferred access. Support the concierge team with partner-related activities and collaborate with the global Aspire PDM and Concierge teams to leverage partnerships across regions. Conceptualize and execute branded events that enhance client visibility, engagement, and product/service utilization. Ensure timely execution of all associated project plans. Maximize cross-client marketing opportunities by making privileges available across programs to drive customer utilization and new client acquisition. Ensure all contracted partner privileges and benefits are accurately documented in the xTend database for easy access during concierge operations. Work closely with the Concierge Manager and QA Trainer to develop and deliver partner and vendor training programs. Participate in monthly Partnership Development calls , submit timely reports, and contribute to the bi-annual PD publication. Job Requirement Customer Orientation Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication Excellent written & oral communication in English; good knowledge of local language. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically. Ethics and Values Adheres to the company’s Core Values and beliefs during both good and bad times; acts in line with those values. Ability to work under pressure Able to work under pressure to meet deadlines. Use positive and constructive coping strategies when under pressure. At all times he/she conducts oneself professionally to reflect positively on the profession he/she represents. Initiative and Innovation Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action(s) without being asked. Problem solving Uses logic and methods to solve difficult problems with effective solutions; probes all sources for answers; can see hidden problems; is good at honest analysis; looks beyond the obvious and doesn’t stop at first answers. Good Negotiating skills Ability to negotiate skillfully in tough situations with both internal and external groups; make winning negotiations; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to facilitate negotiations. Result orientation Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. We take care of our employees Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development

Assistant Manager- Partnership Development & Marketing Reports Administratively To Works Closely with Director - Partnership Development & Marketing A. Overall Purpose Of the Job (Brief description of the primary purpose of this position) Aspire Lifestyles is an integrated Concierge, personal assistance and B2B loyalty solutions company. We develop & design white label loyalty programs for leading brands as their marketing prepositions which enables new customer acquisition, retention and loyalty of their customers. This position is responsible for onboarding of new partners & working with existing clients for their requirements related to Partnership opportunities. Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank, Bandhan Bank, Club Mahindra etc. B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance) Driving Partnerships & alliances marketing with luxury lifestyle brands for our Existing Clients Assist the Head of Partnership Development on his/her duty and support the administration and day-to-day activities Follow the local PDM-built strategy for development of a vendor/partner network in India with a focus on meeting the service expectations of our clients defined concierge services, supporting localization of global product set, supporting innovation of local product solutions, and increasing utilization of the services. Assist in developing custom benefits, reward and experiential offerings for client programs utilizing qualified, relevant, and cooperative providers. Support Handle provider sourcing, negotiation, formal due diligence process and contracting of competitive, marketable local and Global Privileges with the identified vendors/partners, to be delivered via concierge, which will enhance our clients service offerings. Assist PDM and sales to develop client solutions related to partner promotions, marketing to drive utilization, policies and procedures related to Privilege offering and content development Manage on-going relationships with contracted partners. Possess a good understanding of the terms and conditions that will go with the partners Privileges and Custom Benefits. Ensure corrective systems and procedures are established to reinforce utilization and to ensure ongoing quality. To validate and renew contracts that have expired/ about to expire and ensure delivery is not affected.

The Head of HR, Delhi Site, is a strategic partner to the Site leadership team, driving people strategies that align with business goals. This role oversees all aspects of HR operations including talent acquisition, employee engagement, performance management, compensation & benefits, compliance, and organizational development. This role will ensure HR practices are aligned with labor laws and market expectations, while fostering a high-performance and inclusive culture. KEY RESPONSIBILITIES Partner with leadership to shape and implement HR strategies that drive business growth for Delhi Site. Lead workforce planning and organizational design initiatives. Champion change management and fosters a strong organizational culture through targeted programs that align with strategic goals and support employee engagement, adaptability, and long-term success. Talent Acquisition & Employer Branding Develop scalable recruitment and onboarding frameworks, embedding best practices and data-driven metrics to support operational excellence. Lead end-to-end hiring and strategic sourcing aligned with workforce planning, ensuring quality hires and timely support for critical roles. Strengthen Aspire’s talent market positioning through future-ready job design, educational partnerships, and enhanced candidate experience. HR Operations & Compliance Ensure compliance by aligning policies with labor laws, global standards, and regulatory requirements; manage onboarding, offboarding, payroll, and data accuracy to support audit readiness. Oversee compensation, benefits, and employee relations with fairness and consistency, enhancing service delivery and satisfaction. Provide strategic HR oversight across safety, reporting, data protection, visa/work permits, and maintain strong relationships with external stakeholders. Employee Engagement & Development Champion company culture and values, serving as a trusted advisor to leadership and promoting a respectful, inclusive workplace. Drive employee engagement, performance management, and career development through communications, recognition, and feedback mechanisms. Provide strategic guidance on retention, succession planning, and learning initiatives, while equipping managers for effective people leadership. Compensation & Benefits Partner with regional teams and leadership to design competitive, compliant, and cost-effective compensation structures that support talent attraction and retention. Provide strategic input on benefits, incentives, and salary planning to enhance employee satisfaction, maintain market competitiveness, and ensure operational consistency. HR Governance & Data Maintain accurate HR metrics, dashboards, and organizational charts to support workforce planning and absence management. Manage HR data securely and in a timely manner, ensuring confidentiality. Participate in HR forums to share site-level insights and workforce trends. Employee Relations & Communication Serve as a trusted HR advisor, leading fair and compliant grievance and disciplinary processes while fostering engagement, inclusion, and continuous improvement. Drive internal communications and provide empathetic support to enhance employee experience and build a resilient, high-performing workforce. Requirements & Qualifications Highly adaptable, self-motivated, and able to thrive in a fast-paced, performance-driven environment. Strong time management, multitasking, and prioritization skills with a sense of urgency and attention to detail. Professional, discreet, and capable of handling confidential matters with integrity. Excellent interpersonal and communication skills; able to work independently and under pressure. Degree in any discipline with 10+ years of HR experience across functional areas. Preferably experienced in call center or travel industry, and in managing remote teams within complex, matrixed organizations. Strong knowledge of employment law and employee relations in India. Proven ability to engage diverse employee populations and support people leadership through policy guidance and training.

The Head of HR, Delhi Site, is a strategic partner to the Site leadership team, driving people strategies that align with business goals. This role oversees all aspects of HR operations including talent acquisition, employee engagement, performance management, compensation & benefits, compliance, and organizational development. This role will ensure HR practices are aligned with labor laws and market expectations, while fostering a high-performance and inclusive culture. KEY RESPONSIBILITIES Partner with leadership to shape and implement HR strategies that drive business growth for Delhi Site. Lead workforce planning and organizational design initiatives. Champion change management and fosters a strong organizational culture through targeted programs that align with strategic goals and support employee engagement, adaptability, and long-term success. Talent Acquisition & Employer Branding Develop scalable recruitment and onboarding frameworks, embedding best practices and data-driven metrics to support operational excellence. Lead end-to-end hiring and strategic sourcing aligned with workforce planning, ensuring quality hires and timely support for critical roles. Strengthen Aspire's talent market positioning through future-ready job design, educational partnerships, and enhanced candidate experience. HR Operations & Compliance Ensure compliance by aligning policies with labor laws, global standards, and regulatory requirements; manage onboarding, offboarding, payroll, and data accuracy to support audit readiness. Oversee compensation, benefits, and employee relations with fairness and consistency, enhancing service delivery and satisfaction. Provide strategic HR oversight across safety, reporting, data protection, visa/work permits, and maintain strong relationships with external stakeholders. Employee Engagement & Development Champion company culture and values, serving as a trusted advisor to leadership and promoting a respectful, inclusive workplace. Drive employee engagement, performance management, and career development through communications, recognition, and feedback mechanisms. Provide strategic guidance on retention, succession planning, and learning initiatives, while equipping managers for effective people leadership. Compensation & Benefits Partner with regional teams and leadership to design competitive, compliant, and cost-effective compensation structures that support talent attraction and retention. Provide strategic input on benefits, incentives, and salary planning to enhance employee satisfaction, maintain market competitiveness, and ensure operational consistency. HR Governance & Data Maintain accurate HR metrics, dashboards, and organizational charts to support workforce planning and absence management. Manage HR data securely and in a timely manner, ensuring confidentiality. Participate in HR forums to share site-level insights and workforce trends. Employee Relations & Communication Serve as a trusted HR advisor, leading fair and compliant grievance and disciplinary processes while fostering engagement, inclusion, and continuous improvement. Drive internal communications and provide empathetic support to enhance employee experience and build a resilient, high-performing workforce. Requirements & Qualifications Highly adaptable, self-motivated, and able to thrive in a fast-paced, performance-driven environment. Strong time management, multitasking, and prioritization skills with a sense of urgency and attention to detail. Professional, discreet, and capable of handling confidential matters with integrity. Excellent interpersonal and communication skills; able to work independently and under pressure. Degree in any discipline with 10+ years of HR experience across functional areas. Preferably experienced in call center or travel industry, and in managing remote teams within complex, matrixed organizations. Strong knowledge of employment law and employee relations in India. Proven ability to engage diverse employee populations and support people leadership through policy guidance and training.

Overall Purpose of The Job To be the expert, to design, plan, and implement Aspire Lifestyles’ local Learning, Development agenda. Responsible for developing, standardizing, and implementing local learning curriculums to up-skill and cross-skill all Service Delivery team members to ensure quality, competency, confidence, and compliance to Aspire Lifestyles programs, meeting and exceeding our client and customer expectations, every time. Ensuring that the learning, development, and quality outcomes meet the global, regional, and local best practices, guidelines, policies, standard operating processes & procedures, and business needs. SPECIFIC RESPONSIBILITIES Business Development Define, develop, and implement a localized learning plan to support & accelerate the competency and delivery of extraordinary service. Support the Request for Pricing for new client opportunities or proof of concept. Align training deliverables with business need requirements (Service Delivery, Quality & Compliance, Client Services). Schedule & document monthly meetings with different teams and stakeholders to review quality evaluations, NPS, local Training Needs Analysis, Hydra, client outcomes (e.g., benefits, programs, initiatives), and real-time observations as inputs to developing supporting LD intervention. Team Building & Retention Strengthening team members' expertise, skills, and capabilities through relevant LD interventions. Continuously assess the capability gaps to inform learning and development needs, content development, and facilitation of user sessions. Engage with business to develop a customized learning strategy for new hire training, and refresher training as well as supporting tenured team members in their continuous development journey. Implement and deliver a standardized (high quality) Onboarding Program that will improve retention rates and improve the speed with which new trainees can be productive, without compromising quality or staff morale and motivation. Quality of Service Define, develop, and implement a learning plan & calendar: To support the local center and overall business strategies. With well understood and defined measures based on operational business KPIs Uploading of training development records into the Learning Management System. Review local LD content at a minimum on an annual basis. Attend and support Daily Huddles with recommended interventions and updates. Productivity Create innovative content, delivery methods with On-the-Job experience, and Mentorship opportunities to support & enhance learning. Design, develop, update, and implement learning content that supports the business needs and meets the work from home strategy (virtual) standards as well as onsite training needs. Share best practices within the Learning & Development community to enhance efficiencies (virtual and classroom facilitation). Initiatives & Projects Support local, regional, and global projects as required Align with business strategy supporting the implementation of projects and global, regional, and local initiatives. Other Duties Works within and promotes all Aspire Lifestyles and International SOS policies, procedures, and values. Undertakes project work and other duties as direct by management Be role models and reinforces the Company’s values – Passion, Expertise, Respect, and Care Required Skills and Knowledge: Passion for the development of people and business improvement Innovation in the application of the science/art of Learning and Development Trust and respect Aspire Lifestyles and International SOS operational policies and procedures Client Focus for the delivery of “White Glove” Customer service Required Competencies (Critical behaviors necessary to successfully perform the job) Action Oriented Enjoys working hard and full of energy for the challenge; not fearful of acting with a minimum of planning; seizes more opportunities than others; willing to pull up sleeves with a hands-on approach. Business Acumen Knows how the business works; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business; interpret data to make plans and demonstrate impact. Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in training delivery; acts with the customer in mind; establishes and maintains effective relationships and gains trust and respect.; has an eye for detail. Drive Results Can be counted on to exceed goals successfully; is constantly and consistently a top performer; very bottom-line oriented; steadfastly pushes self and others for results. Functional/Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment in the field of Learning and development and supports the pillars of L&D. Integrity & Trust Managing Vision and Purpose Motivating Others Resilience Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes; doesn’t misrepresent self for personal gain. Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and rallies support behind the vision shareable by everyone; inspires and motivates entire units. Creates a climate in which people want to do their best; motivates teams and/or project members; assesses each person’s hot button and uses it to get the best out of them; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each feel their work is important; is someone people like working for and with. Pursues everything with energy; drives and strives toward excellence for self and others; seldom gives up before finishing, especially in the face of resistance or setbacks. Required Work Experience/Knowledge: Geographical awareness and cultural sensitivity Previous Learning & Development and Quality Compliance experience within an operation or technical environment Project Management experience is an advantage Concierge, Hospitality, Luxury, or another similar sector operational background (e.g., logistics, security, shared service) Desirable Work Experience: Experience in the banking/hotel/travel industry Required Qualifications: Tertiary educational qualifications relevant to the service industry, quality evaluations, audit or adult learning, and development management Travel Requirements: To travel as needed locally and globally To support others, Aspire Lifestyles locations as and when required Required Languages: Excellent oral and written English language skills Excellent oral Hindi proficiency

Director of Learning & Development, Quality & Compliance 📍 Location: India 🏢 Company: Aspire Lifestyles About Aspire Lifestyles Aspire Lifestyles is the global leader in delivering extraordinary experiences and premium concierge services to top-tier clients around the world. With over 25 years of expertise, we specialize in providing personalized, high-quality service that enriches lives and strengthens brand loyalty. Our people are passionate, resourceful, and committed to creating exceptional experiences — every single day. About the Role We are seeking an experienced Director of Learning & Development, Quality & Compliance (LDQC) to join our leadership team in India. This role plays a critical part in driving Aspire Lifestyles’ mission to deliver world-class service through robust learning programs, consistent quality standards, and strong compliance practices. You will lead learning initiatives that build capability and engagement, oversee quality assurance processes to ensure service excellence, and manage compliance frameworks aligned with global standards such as PCI DSS and ISO. This position requires a proactive, hands-on leader who thrives on collaboration, continuous improvement, and developing people. Key Responsibilities Learning & Development (L&D) Design and implement innovative blended learning programs that align with business goals and compliance needs. Develop localized training solutions that reflect Aspire’s brand values and meet market-specific requirements. Evaluate training effectiveness using Kirkpatrick Levels 1–4 and translate insights into actionable improvement plans. Lead the use of digital tools and learning platforms to promote accessibility and engagement. Collaborate closely with Service Delivery and Regional LDQC teams to ensure consistency in training quality. Support talent development initiatives including onboarding, coaching, and succession planning. Facilitate “train-the-trainer” sessions, ensure accurate training records, and celebrate learning achievements across teams. Quality & Compliance (Q&C) Lead the country’s quality and compliance governance framework, ensuring all policies, SOPs, and practices meet global and local standards. Prepare and manage internal and external audits, ensuring an ≥85% pass rate and timely closure of corrective actions. Identify risks, conduct root-cause analysis for compliance breaches, and implement preventive measures. Oversee quality monitoring, audits, and coaching to ensure service excellence and consistency. Leverage performance dashboards (e.g., Power BI) for reporting and data-driven decision-making. Produce monthly and quarterly reports on quality performance, risks, and trends. Partner with Operations, Client Services, and HR to drive continuous improvement and enhance the customer experience. Lead the Concierge Support Program (CSP) and quarterly calibration sessions with teams and clients. Leadership & Collaboration Partner with the Head of Service Delivery and Regional LDQC leaders to align strategies with business objectives. Coach and mentor LDQC team members to build high-performing, motivated teams. Represent Aspire in client audits, business reviews, and leadership forums. Build strong relationships with cross-functional stakeholders to embed a culture of learning, quality, and compliance. Foster engagement by recognizing achievements and promoting a positive, inclusive team culture. Serve as the country’s primary escalation point for quality or compliance concerns. Act as a thought leader for innovation, leveraging technology and best practices to drive service improvements. Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) and Net Promoter Score (NPS) targets achieved or exceeded. ≥85% audit pass rate with zero overdue corrective actions. 100% reporting and escalation of compliance breaches. 100% on-time delivery of global/corporate initiatives. <1% preventable client complaints. 100% completion rate for coaching and feedback sessions. Gold Standards Conduct the first session of all new training programs. Deliver two Concierge Program sessions per month. Complete one full-day side-by-side coaching session monthly. Collaborate with schedulers to plan all training and coaching sessions in advance. Lead all calibration and client meetings (internal and external). Manage full recruitment for LDQC roles — from job posting to onboarding. What We’re Looking For Skills & Knowledge Proven expertise in Learning & Development, Quality Assurance, and Compliance. Strong knowledge of PCI DSS, ISO, or similar frameworks. Experience in designing digital learning content and gamified assessments. Excellent analytical, reporting, and presentation skills. Proficiency in MS Office, LMS platforms, and performance dashboards. Strong communication and collaboration skills, comfortable engaging with senior stakeholders. Hands-on leadership with the ability to inspire, coach, and develop teams. Competencies Proactive & Hands-On: Acts with initiative and drives results through direct engagement. Customer-Centric: Focused on delivering exceptional service experiences. Results-Oriented: Consistently meets or exceeds goals and KPIs. Trustworthy: Acts with integrity, accountability, and transparency. Motivating Leader: Inspires confidence and builds team spirit. Resilient: Handles challenges with professionalism and determination. Experience & Qualifications Bachelor’s degree in Education, Business, or a related field. Certifications in Learning & Development, Instructional Design, or Quality & Compliance are highly desirable. Minimum 8–10 years of experience in a leadership role within service delivery, L&D, or quality/compliance functions. Proven track record in managing audits, risk assessments, and compliance documentation. Experience in coaching, talent development, and stakeholder engagement. Familiarity with service delivery operations and performance improvement processes. Excellent command of written and spoken English. Why Join Aspire Lifestyles Be part of a global organization recognized for service excellence. Work in a diverse, multicultural environment that values innovation and collaboration. Lead impactful initiatives that shape people development and enhance customer experience. Enjoy opportunities for professional growth and international exposure. Additional Information This role may require occasional travel (local and international). Flexibility to support different time zones and business demands, including weekends or holidays when necessary. If you are a passionate, people-focused leader who thrives on building learning cultures and ensuring world-class service quality — we’d love to hear from you. Apply now and help us deliver extraordinary experiences, every day.

Overall Purpose of the Job The incumbent is responsible for the capture and fulfilment of requests, requiring sensitive handling, for ultra-high net worth and/or high-profile customers via phone, email, and/or chat. He/She will fulfill requests through a variety of resources (internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. These individuals serve to uphold the highest levels of customer service and quality. Our mission is to deliver exceptional service with each customer interaction and our Lifestyle Concierges are a critical part of this service delivery philosophy. They share a commitment to meet this objectively, providing consistent elite service, quality, information, and communication whether working with our customers, managers, clients, partners, or other team members. The Aspire Lifestyles Lifestyle Concierge: Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums. Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication Strives to leave the customer with a positive customer experience after every contact Provides accurate and timely information regarding requests. Provides services as per contractual scope of services and is able to say “no” positively. Establishes relationships with customers, learning their likes and dislikes. Initiates outbound calls in compliance with program needs and requirements. Applies high quality customer service guidelines when fulfilling customer requests. Leverages current partners and utilizes Internet and other resources to fulfill requests. Communicates responses in a clear, professional, and concise manner. Represents clients’ brands in a professional, courteous manner. Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information. Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment. Other Duties To abide by and uphold all Aspire Lifestyles policies and procedures. To work flexible hours as appropriate to meet the needs of the position. To work from other locations across the globe as and when required. To carry out any other reasonable duties as requested by the line manager and other management team members. The Lifestyle Concierge is expected to have: Minimum 5 years of high-end customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services Geographical knowledge and exposure, with a keen and demonstratable interest in global lifestyle experiences (shopping, sports, culture, travel, etc.) Strong and natural communicator with refined listening and conversational skills Service oriented, with a pleasant personality Well presented with proper deportment skills Exemplifies resourcefulness and problem-solving skills

Overall Purpose of the Job The incumbent is responsible for the capture and fulfilment of requests, requiring sensitive handling, for ultra-high net worth and/or high-profile customers via phone, email, and/or chat. He/She will fulfill requests through a variety of resources (internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. These individuals serve to uphold the highest levels of customer service and quality. Our mission is to deliver exceptional service with each customer interaction and our Lifestyle Concierges are a critical part of this service delivery philosophy. They share a commitment to meet this objectively, providing consistent elite service, quality, information, and communication whether working with our customers, managers, clients, partners, or other team members. The Aspire Lifestyles Lifestyle Concierge: Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums. Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication Strives to leave the customer with a positive customer experience after every contact Provides accurate and timely information regarding requests. Provides services as per contractual scope of services and is able to say “no” positively. Establishes relationships with customers, learning their likes and dislikes. Initiates outbound calls in compliance with program needs and requirements. Applies high quality customer service guidelines when fulfilling customer requests. Leverages current partners and utilizes Internet and other resources to fulfill requests. Communicates responses in a clear, professional, and concise manner. Represents clients’ brands in a professional, courteous manner. Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information. Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment. Other Duties To abide by and uphold all Aspire Lifestyles policies and procedures. To work flexible hours as appropriate to meet the needs of the position. To work from other locations across the globe as and when required. To carry out any other reasonable duties as requested by the line manager and other management team members. The Lifestyle Concierge is expected to have: Minimum 5 years of high-end customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services Geographical knowledge and exposure, with a keen and demonstratable interest in global lifestyle experiences (shopping, sports, culture, travel, etc.) Strong and natural communicator with refined listening and conversational skills Service oriented, with a pleasant personality Well presented with proper deportment skills Exemplifies resourcefulness and problem-solving skills

A. OVERAL JOB PURPOSE This role is responsible for determining and delivering learning, quality, and compliance initiatives that support Aspire Lifestyles’ global standards. It involves designing and implementing training programs, meeting compliance with internal and external requirements, and continuously improving service quality across the business. The role works closely with teams and stakeholders to manage audits, review, track & improve performance, and address risks. It plays a hands-on part in enhancing customer experience and operational effectiveness through practical execution and collaboration. B. KEY RESPONSIBILITIES LEARNING & DEVELOPMENT Learning & Development Leadership Align learning strategies with business goals and compliance needs (e.g., PCI DSS, ISO). Create innovative, blended learning solutions using best practices and external research. Develop customized learning offerings that reflect the brand and values of Aspire Lifestyles. Champion/Primary country person for the use of technology and digital tools for learning accessibility and engagement. Measuring Performance & Impact Evaluate learning effectiveness using Kirkpatrick Level 1–4 KPIs and business feedback. Analyze training outcomes to identify gaps and improvement opportunities. Develop and implement learning interventions. Celebrate learning success (recognition/reward program); share best practices across teams & centres. Check that all learning records are captured correctly & timeously by the LDs and monthly reviews. Cross-Functional Collaboration Meet with Service Delivery Managers/Directors, Client Services, Region & Group teams to support service initiatives/improvements/projects Coordinate with regional and local stakeholders to set up training infrastructure and tools. Develop & implement localized content to meet market-specific needs. Collaborate closely with Digital teams to promote, develop & implement service initiatives. Partner with HOSD and support strategic people initiatives beyond the LDQC function. Identify & support training needs for managers/other roles outside the immediate LDQC team. Design cross-functional learning solutions that build capability across all SD departments. Team Development & Leadership Lead & demonstrate all the touchpoints of the learning lifecycle to the LDQC & SD teams. Facilitate train-the-trainer sessions and do team calibrations. Develop personal development plans & conduct monthly coaching sessions for team members. Recruit & onboard new team members with a structured onboarding curriculum & plan. Consult with HOSD on workforce development and talent planning. Work closely with HOSD to shape and drive people development strategies. Stakeholder & Client Engagement Meet monthly with internal stakeholders, incl. Group/Regional LDQC Management and the Head of Service Delivery to present & discuss LDQC evaluation/training/audit outcomes. Communicate learning progress, challenges, and risk mitigation strategies to stakeholders. Lead the country in client meetings, calibrations, and audits. Primary Escalation person for training interventions, complaints & client breaches. Quality & Compliance Oversight Lead internal and external audits and maintain the country’s Quality Improvement Plan. Participate & prepare the market to be ready for rollouts and secure local experts. Identify risks and gaps during implementation and escalate as needed. Lead the Concierge Support Program (CSP), scheduling coaching sessions, tracking, and completing with zero slippage. Program & Project Management Design, develop & implement learning interventions that include Educate, Expose & Experience opportunities. Deliver training sessions & make sure that the delivery meets user and client requirements. Create facilitated & eLearning content & gamified assessments for various levels of service delivery staff. Function independently to lead LDQC initiatives and projects. Support major projects by checking Training environments & managing infrastructure readiness. Check training rooms & facilities ensuring they are well-maintained and ready for use. Explore, share & introduce new technologies that enhance efficiency and user experience. Simplify & improve tools and processes, including QA forms and eLearning development. REQUIRED WORK EXPERIENCE Experience designing and delivering blended learning programs, including digital content. Proven track record in managing audits, compliance processes, and risk mitigation. Strong background in stakeholder engagement and cross-functional collaboration. Demonstrated experience in coaching, developing, and managing teams. Hands-on experience leading projects and implementing learning or compliance initiatives. Familiarity with service delivery environments and performance reviews. REQUIRED QUALIFICATIONS Relevant tertiary qualification in Quality & Compliance, Education/Learning & Development, Business, or a related field. Additional certifications in Learning & Development, Instructional Design, or Quality & Compliance are a strong advantage. Proven experience in leading LD and/or QC functions within a service delivery or customer experience environment. Familiarity with compliance standards such as PCI DSS, ISO, or similar frameworks. Strong working knowledge of digital learning tools, LMS platforms, and Microsoft Office. REQUIRED LANGUAGE Excellent Written and Spoken English language skills. TRAVEL/ROTATION REQUIREMENT Willingness to travel locally and internationally as needed to support business and operational needs. Flexibility to assist other Aspire Lifestyles locations when required. Ability to work a variable schedule, including days, nights, weekends, and public holidays, based on program demands.

The ideal candidate supports both recruitment and HR generalist functions for the Delhi site. As a secondary contact for Talent Acquisition, this role will assist in sourcing, candidate management, and recruitment operations. Additionally, the role will manage core HR processes including HRIS, payroll, benefits, performance management, and employee engagement. Responsibilities Maintain employment files and ensure compliance with local regulations. Update and manage HRIS records for onboarding and offboarding. Administer employee welfare and benefits programs. Monitor absenteeism and recommend corrective actions. Manage updates for HR systems (HRIS, payroll, leave, learning). Support employee engagement initiatives and HR communications. Keep organizational charts accurate and up to date. Assist with sourcing, recruitment, and timely hiring of qualified candidates. Conduct assessments, craft job descriptions, and map role competencies. Utilize job portals, referrals, and social media to attract talent and maintain ATS. Ensure compliance with labor laws and data protection in recruitment practices. Participate in regional HR projects and provide market intelligence for hiring strategies. Qualifications 5+ years of experience in HR operations and recruitment within fast-paced or multinational environments. Proven expertise in bulk and lateral hiring, onboarding, and HRIS management. Hands-on experience in technical and software talent recruitment. Strong track record in sourcing, assessing, and attracting top talent. Excellent communication, analytical, organizational, and time-management skills. In-depth knowledge of Indian employment laws and compliance requirements. High level of professionalism, discretion, and ability to handle confidential information. Flexible, adaptable, and able to thrive under pressure while managing multiple priorities. Self-motivated, independent, and performance-driven with a strong sense of urgency. Detail-oriented with commitment to accuracy, quality, and meeting deadlines.

The ideal candidate supports both recruitment and HR generalist functions for the Delhi site. As a secondary contact for Talent Acquisition, this role will assist in sourcing, candidate management, and recruitment operations. Additionally, the role will manage core HR processes including HRIS, payroll, benefits, performance management, and employee engagement. Responsibilities Maintain employment files and ensure compliance with local regulations. Update and manage HRIS records for onboarding and offboarding. Administer employee welfare and benefits programs. Monitor absenteeism and recommend corrective actions. Manage updates for HR systems (HRIS, payroll, leave, learning). Support employee engagement initiatives and HR communications. Keep organizational charts accurate and up to date. Assist with sourcing, recruitment, and timely hiring of qualified candidates. Conduct assessments, craft job descriptions, and map role competencies. Utilize job portals, referrals, and social media to attract talent and maintain ATS. Ensure compliance with labor laws and data protection in recruitment practices. Participate in regional HR projects and provide market intelligence for hiring strategies. Qualifications 5+ years of experience in HR operations and recruitment within fast-paced or multinational environments. Proven expertise in bulk and lateral hiring, onboarding, and HRIS management. Hands-on experience in technical and software talent recruitment. Strong track record in sourcing, assessing, and attracting top talent. Excellent communication, analytical, organizational, and time-management skills. In-depth knowledge of Indian employment laws and compliance requirements. High level of professionalism, discretion, and ability to handle confidential information. Flexible, adaptable, and able to thrive under pressure while managing multiple priorities. Self-motivated, independent, and performance-driven with a strong sense of urgency. Detail-oriented with commitment to accuracy, quality, and meeting deadlines.

Overall Purpose of the Job To be the expert, to design, plan, and implement Aspire Lifestyles local Learning, Development agenda. Responsible for developing, standardizing, and implementing local learning curriculums to up-skill and cross-skill all Service Delivery team members to ensure quality, competency, confidence, and compliance to Aspire Lifestyles programs, meeting and exceeding our client and customer expectations, every time. Ensuring that the learning, development, and quality outcomes meet the global, regional, and local best practices, guidelines, policies, standard operating processes & procedures, and business needs. Specific Responsibilities Business Development Define, develop, and implement a localized learning plan to support & accelerate the competency and delivery of extraordinary service. Support the Request for Pricing for new client opportunities or proof of concept. Align training deliverables with business need requirements (Service Delivery, Quality & Compliance, Client Services). Schedule & document monthly meetings with different teams and stakeholders to review quality evaluations, NPS, local Training Needs Analysis, Hydra, client outcomes (e.g., benefits, programs, initiatives), and real-time observations as inputs to developing supporting LD intervention. Team Building & Retention Strengthening team members expertise, skills, and capabilities through relevant LD interventions. Continuously assess the capability gaps to inform learning and development needs, content development, and facilitation of user sessions. Engage with business to develop a customized learning strategy for new hire training, and refresher training as well as supporting tenured team members in their continuous development journey. Implement and deliver a standardized (high quality) Onboarding Program that will improve retention rates and improve the speed with which new trainees can be productive, without compromising quality or staff morale and motivation. Quality of Service Define, develop, and implement a learning plan & calendar: To support the local center and overall business strategies. With well understood and defined measures based on operational business KPIs Uploading of training development records into the Learning Management System. Review local LD content at a minimum on an annual basis. Attend and support Daily Huddles with recommended interventions and updates. Required Work Experience/Knowledge: Geographical awareness and cultural sensitivity 3-5 years of Learning & Development and Quality Compliance experience within an operation or technical environment Project Management experience is an advantage Concierge, Hospitality, Luxury, or another similar sector operational background (e.g., logistics, security, shared service) Desirable Work Experience: Experience in the banking/hotel/travel industry Required Qualifications: Tertiary educational qualifications relevant to the service industry, quality evaluations, audit or adult learning, and development management Travel Requirements: To travel as needed locally and globally To support others, Aspire Lifestyles locations as and when required Required Languages: Excellent oral and written English language skills Excellent oral Hindi proficiency

The Manager, Recruitment/TA for Delhi site serves as a talent partner in talent acquisition, driving effective recruitment strategies and operational excellence. This role is also responsible for attracting top-tier talent through diverse sourcing methods, optimizing recruitment platforms and systems, and delivering a seamless candidate experience. By aligning hiring efforts with business goals and leveraging market insights, the role supports local and regional leadership in building a strong and future-ready workforce. Key Responsibilities: Strategic Recruitment Alignment – Partner with leadership to align hiring with organizational goals and workforce planning. Talent Strategy Development – Collaborate with site HR and leaders to assess needs and craft hiring strategies across markets. Process Design & Management – Lead recruitment processes, metrics, reporting, and develop tools for bulk and lateral hiring. Sourcing & Talent Attraction – Use varied sourcing channels to engage both passive and active candidates. Candidate Experience – Ensure a seamless and positive experience throughout all recruitment stages. Platform & Program Oversight – Manage MyHire and referral programs, ensuring timely updates and coordination with local HR. Market Intelligence – Provide insights on industry trends to inform recruitment strategies. Vendor Management – Serve as the primary contact for external agencies, managing contracts and performance. Data & Reporting – Maintain recruitment databases and generate reports to identify gaps and recommend actions. Social Media & Compliance – Drive social media hiring strategies and ensure compliance with Indian labor laws and data norms. Experience and Requirements: Adaptable & Resilient – Thrives in fast-paced, performance-driven environments with the ability to manage multiple priorities under pressure. Self-Starter – Highly self-motivated, independent, and disciplined with a strong work ethic. Time & Project Management – Excellent time-management skills and ability to meet tight deadlines while juggling multiple projects. Discretion & Confidentiality – Handles sensitive information with a high level of discretion and professionalism. Detail-Oriented – Strong focus on accuracy, quality, and excellence in execution. Recruitment Expertise – Over 10 years of experience in bulk and lateral hiring, with a proven track record in sourcing and assessing talent. Technical Hiring Experience – Skilled in software and technical recruitment, with both in-house and agency experience preferred. Stakeholder & Vendor Management – Strong communication and negotiation skills with internal stakeholders and external vendors. Legal & Compliance Knowledge – Familiar with Indian employment laws and compliance standards. Professionalism & Judgment – Demonstrates sound interpersonal judgment and maintains a high level of professionalism in all interactions.