About Aspire Lifestyles. Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The incumbent is responsible for handling customer requests—both standard and high-profile—for Aspire Lifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to Aspire Lifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners. Key Responsibility Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.). Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion. Consistently delivers positive customer experiences by providing accurate and timely information. Adheres to the contractual scope of services, communicating limitations positively and professionally. Builds strong customer relationships by understanding and anticipating individual preferences. Proactively initiates outbound calls in line with program requirements. Applies high-quality customer service standards and best practices to every interaction. Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests. Communicates clearly and professionally, upholding client brand standards at all times. Actively participates in training sessions and meetings to stay informed on client updates and service protocols. Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment. Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned. We take care of our employees: Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development

About Aspire lifestyles Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients. For more information, visit www.aspirelifestyles.com. Position Summary The Regional Manager, Digital Solutions plays a vital role in advancing Aspire’s digital transformation by driving the adoption of digital products and client solutions. Key responsibilities include leading pre-sales solutioning, defining product requirements and rollout plans, managing project delivery in collaboration with internal teams and vendors, and boosting usage of existing programs through updates and enhancements. Key Responsibilities Present and promote Aspire’s digital solutions, value proposition, and product roadmap to clients and internal stakeholders. Translate client needs into clear business and functional requirements. Support preparation of RFPs, RFIs, statements of work, and other customer-facing documents. Collaborate with internal and external teams to develop or improve digital workflows. Conduct training sessions to enhance awareness and understanding of Aspire’s digital tools. Define KPIs and measurement plans to track product performance and impact. Lead the launch of digital products and propose new features and enhancements. Monitor competitors and online trends to identify opportunities for innovation. Gather market insights through customer discussions, research, and internal feedback. Ensure timely, end-to-end delivery of key product initiatives. Drive successful delivery of client projects, ensuring high quality, on-time, and within budget. Oversee daily project management, task tracking, and team accountability. Work closely with cross-functional teams (engineering, content, sales, operations, partnerships) for implementation. Monitor overall project progress, resolve issues, and escalate risks when necessary. Manage internal and offshore resources, as well as third-party vendors, involved in project execution. Job Requirement 5+ years’ experience in regional digital product management, ideally within large organizations and cross-functional teams. Proven ability to manage digital projects (e.g., websites, mobile apps) of varying complexity, with experience working in Agile environments using tools like Jira and Confluence. Strong background in digital strategy , including requirements gathering, product and UX design, and technical problem-solving. Skilled in client engagement and stakeholder management , with knowledge of both B2B and B2C dynamics; pre-sales experience is a plus. Highly results-oriented , with a focus on customer satisfaction and delivering solutions that meet business needs. Strong analytical skills to diagnose business challenges, interpret data, and recommend effective solutions. Excellent communication and presentation skills, with the ability to influence and adapt to different audiences. Additional experience in UX/UI design, travel, hospitality, retail, or customer marketing is advantageous, along with working across markets and with external partners. We take care of our employees: Office location is accessible via public transport Medical coverage for employee (outpatient and inpatient) Highly engaged and empowered work culture Continuous learning & development Show more Show less