Lifestyles Concierge

Overall Purpose of the Job

The incumbent is responsible for the capture and fulfilment of requests, requiring sensitive handling, for ultra-high net worth and/or high-profile customers via phone, email, and/or chat. He/She will fulfill requests through a variety of resources (internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. These individuals serve to uphold the highest levels of customer service and quality.

Our mission is to deliver exceptional service with each customer interaction and our Lifestyle Concierges are a critical part of this service delivery philosophy. They share a commitment to meet this objectively, providing consistent elite service, quality, information, and communication whether working with our customers, managers, clients, partners, or other team members.

The Aspire Lifestyles Lifestyle Concierge:

• Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
• Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
• Strives to leave the customer with a positive customer experience after every contact
• Provides accurate and timely information regarding requests.
• Provides services as per contractual scope of services and is able to say “no” positively.
• Establishes relationships with customers, learning their likes and dislikes.
• Initiates outbound calls in compliance with program needs and requirements.