A. Overall Purpose of The Job This role entails the recruitment and onboarding responsibilities for all departments within International SOS. B. Key Responsibilities Specific Responsibilities To recruit high caliber staff with the right skills for the job, through effective marketing of job opportunities, orientation programs and through promoting the Company as an employer of choice within the community. To get involved directly in the recruitment function by ensuring suitable and innovative methods for recruiting, screening, selecting, and hiring staff that meet the internal customers need. Maintain and update required Recruitment MIS to support the Human Resource Team in timely reporting and submission of HR reports. Screen candidates by reviewing resumes and job applications and performing phone screenings. Stay abreast of recruiting trends and best practices. Onboarding & Induction Organise and deliver the Induction program. Act as an internal consultant to support the integration and onboarding of all hires. Communicate with new hires before joining to provide necessary onboarding information and ensure the locations are prepared to support their induction. Other Duties To work within and adhere to all Intl. SOS policies and procedures. To carry out any other reasonable duties as requested by the line manager and other senior management members. C. Job Profile Required Skills and Knowledge Candidates must be from healthcare background. Good organizational and administrative skills. Creative & out of the box thinking. Ability to interact effectively and demonstrate appropriate business conduct and ethical principles. Interact effectively with management and customers at all levels and with different backgrounds and perspectives. Adapt his/her position, decision, and/or strategy based on changing information and/or circumstances. Able to work in a calm, logical and professional manner at all times; Skills / Knowledge: IT literate and proficient in the use of contemporary computer software including Microsoft Outlook, Excel, Power Point. Required Competencies Communication Excellent written and oral communication in English is a must; good knowledge of local language. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others. Planning & Organizing Plans and prepares for future events, able to formulate clear and structured plans, effectively prioritizes tasks and resources, establishes milestones and sets realistic expectations of own self. Ethics and Values Adheres to an appropriate and effective set of Core Values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Teamwork Actively encourages a team culture, performs own team duties responsibly and effectively, builds trust and supports team members. Problem solving Uses logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesnt stop at first answers. Result orientation Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seeks feedback and modifies accordingly. Decision Making Makes decision(s) in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Initiative and Innovation Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action without being asked. Ability to work under pressure Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms. Required Work Experience 2+ years' experience in healthcare recruitment mandatory. Required Qualifications Graduate in any stream. Required Languages English and local language.
* This is a Full-time Contractual role (one year) Position Overview As a Business Analyst at our Occupational Health Clinic, you will play a crucial role in ensuring the accuracy, integrity, and security of clinical data. Your responsibilities will involve managing data collection, processing, and analysis to support internal and client reporting requirements. You will collaborate closely with other teams (operations, medical as well as technology partners) to ensure compliance with clients data reporting requirements and maintain data integrity and quality for International SOS Occupational Health Services. Key Responsibilities Clinical Data Management: Design and implement clinical data management plans. Develop data entry guidelines and SOPs for the OH team. Oversee data quality. Ensure accurate and complete data collection. Build robust reporting capabilities using tools like PowerBI Collaboration: Work closely with medical, operations and technology partner teams. Address and resolve client data-related issues promptly. Generate accurate data summaries and reports for OH services as per contracted agreements for each client. Clinical Data Integrity and Compliance: Create standard operating procedures for clinical data entry, harvesting, analysis and reporting. Train relevant OH team members on the developed SOPs Maintain data integrity for surprise internal and external audits Operational and Billing Data Management: Create standard operating procedure to track cases handled for each client and generate reports for billing purposes Liaise with finance team for monthly reconciliation of billing data Cross-Functional Collaboration: Collaborate with other departments and teams. Ensure timely and accurate data delivery. Additional Responsibilities To work within and promote all International SOSs policies, procedures and corporate values. To be aware of International SOS policies, practices and procedures and actively participate in the ongoing development and enhancement of these important areas of our business. Undertaking project work or reasonable duties as requested by direct Manager Maintain personal ongoing credentialing of all related skills, qualifications and knowledge needed to complete the defined role and comply with relevant authorities. Qualifications and Skills Bachelors degree in a relevant field (e.g., Health Informatics, Life Sciences, Computer Science). Prior experience in clinical data management Experience in working with large, complex datasets Familiarity with regulatory clinical data management guidelines (data retention periods etc.) and industry best practices. Attention to detail and problem-solving abilities. Good communication and teamwork skills. Proficiency in using data management tools and software ( PowerBI skills mandatory ). Required Languages English Required Skills and Abilities Excellent communication and written English Professional communication, presentation and interpersonal skills Time management Team player Confident decision making Able to work in a matrix and functional organization
B. Overall Purpose of The Job (Brief description of the primary purpose of this position) The People Operations & Engagement (PO&E) Specialist provides operational support and mass communicates with the people of Medical Services on all PO&E related matters. This role is responsible for maintaining the PO&E data, communications, organisational charts, and analytics to enable the seamless delivery of the Medical Services Business Line (MSBL) people roadmap. The position will be a vital part of the Medical Services HR team and work closely with the Medical Services HR leadership and other internal teams. C. Key Responsibilities Internal Communications Supports internal communications with pre-set templates and cascades the Group corporate and regional messaging across the MS population; Contributes to cascading organisation-wide internal communication plans to effectively communicate business priorities, organisational changes, people updates and major projects progress. Supports with drafting, designing and presenting customised business communications as needed; Supports the digitalisation of internal communication content. Owns and manages the mailbox and Distribution Lists as required to ensure effective cascading of corporate and people communications People Sourcing Coordinates the upkeep of recruitment tools, job descriptions, psychometric tests, etc.; Supports the PO&E Lead with maintaining effective working relationships with internal and external recruiters and ensuring they understand the vacancy requirements and manage their expectations during the recruitment process; Maintains recruitment and candidates records and ensures compliance with internal policy and procedures; Provides regular updates and maintains recruitment reports to monitor and track progress; Organizational Development Manages the library of organisation charts for MSBL; Documents organisation design changes and accurately updates the organisation charts; Contributes to process and policy improvement initiatives and assists with updating HR policy documents as required Engagement Uses a data-driven approach to analyse and recognise patterns in employee data (i.e. metrics such as employee survey results and turnover etc.) to create reports with recommendations; Contributes the employee engagement activities through various projects; Projects Support and project manage process improvement projects; Contributes to the delivery of projects within the Medical Services HR ecosystem; Contributes as SME with the rollout of Group and Regional initiatives and other functions as required. Systems, Recordkeeping and Reporting Responsible for updating and maintaining systems and records on myHR and other internal systems as needed; Manages the internal HR processes for the Medical Services HR team, such as creating job requisitions, etc.; Coordinates with local and global MSBL HR teams as needed to collect data required for reporting; Create regular reports on people and business metrics. Global Talent Mobility Work with IAS to support with the smooth deployment of people globally; Monitor compliance with Group mobility policy for internal transfers; Develop data analysis and reporting on internal transfers Legal and Compliance Ensure the delivery of compliance control as per International SOS standards; Work closely with legal to address employment-related liabilities; OH&S Responsibility It is a requirement of the Intl.SOS Occupational Health & Safety (OH&S) Management System that all staff know & apply their OH&S responsibilities in their day to day routine activities. The below listed OH&S responsibilities are to be applied in conjunction with the other responsibilities listed in your job description / job statement. Work safely to protect themselves and others from injury. Report any work hazards. Everyone in the workplace shares this responsibility equally. Undertake all mandatory training as required. Comply with all health and safety procedures including correctly wearing all Personal Protective Equipment (PPE) provided. Report any workplace injury, illness or near misses. It is important to notify supervisors or employers of all injuries, no matter how insignificant they seem. Understand emergency procedures and the location of the first aid kit and AED. Ask questions to check or clarify any issues relate to OH&S training, tasks or any issue that may affect safety in the workplace. D. Job Profile Required Skills & Competencies (Critical behaviours necessary to successfully perform the job) Ability to manage data collection programs and mass communications; Strong analytical skills supported by excellent Excel and Visio skills; Ability to analyse engagement data and provide logical explanations based on patterns; Excellent time management, attention to detail, and organisational skills; Strong team player and unafraid to present new creative ideas; Excellent communication and presentation skills; Ability to communicate and positively receive feedback. Required Work Experience (Brief description of the job-related experience needed to perform the job) 5+ years of working experience in HR operations; Experienced in people operations & engagement initiatives; Recruitment and related processes experience; Experience with global HRIS systems (myHR); Data analytics and reporting experience; Experience within the service industry (preferred). Required Qualifications (Brief description of the educational background needed to perform the job) Diploma or bachelor's degree in human resources or a related field Required Languages English (fluent, business, both oral and written); Additional languages (advantageous). Travel / Rotation Requirements Travel within the MS Regions, and the head office may be required from time to time. Behaviours Alignment with the Intl.SOS values of Passion, Expertise, Respect, and Care.
About Aspire Lifestyles Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company We develop & design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions, retention and loyalty of their customers This position is responsible for new business development (B2B) by targeting CXOs, CMOs and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management, Aspire Lifestyles ( aspirelifestyles ) is part of International SOS, a leading travel, medical and security assistance company Key Responsibilities General Ensure timely completion of monthly and quarterly reporting as well as local management reporting requirements, Accounting and Statutory Tax compliances Ensure accurate and timely financial information and reports for statutory and management purposes, Manage Statutory and Tax Auditors Ensure organization follows all Statutory compliances like GST, Transfer Pricing, Withholding taxes and other tax compliances Co-ordination with the CS for completing the legal compliances Manage the accounting for Aspire entity in India, Working with Corporate/ Regional office to ensure tax optimization planning, Advise on the implications and issues relating to business taxes e-g withholding tax etc Monthly closing and activities Month end closing P&L, Cash and Working Capital Monthly Business Reviews with management Ensure that all KPIs are met every month Ensure adequate Cash Management, Account Receivables: Drive collections and ensure collections based on credit limit & terms with minimal bad debts, Account Payable: Establish good credit terms with service providers and manage the payments Manage network and other supplier discounts, Manage the banking and financing relationships with existing or potential financial institutions, Billing Contractual and Transactional Monthly, Quarterly and Annual billing as per contract to clients Liaise with clients for monthly declarations of CIF and issue invoices Transactional billing for Aspire Cases in Ops for clients Weekly basis Receiving invoices from the Service Providers and issue invoices to clients for recharges Ensure output GST and input GST is properly recorded Work closely with Sales team and Ops team for Billing matters Ensuring all accruals and deferred are properly accounted into respective months and correction of any mistake in the following month but ensuring that quarterly and year end information are accurately posted and rectified, Working Capital and Accounts receivable management, Weekly ageing report to team and follow up for AR Periodic reconciliation with clients and handling queries related to billing and GST AP management for providers, Audit and Tax documentation from Revenue related activities, Financial Control Standard Ensure compliance to General Affairs Policy and Procedures (GAPP) applicable to the company, Ensure compliance of accounting/reporting treatment in line with Group requirements, including treatment for new products, Process improvements Working closely with the Head of finance on process improvements/ cost optimizations, SOPs and Internal Control Job Requirement Required Skills And Knowledge Excellent direct customer service management skills and Excellent organizational and administrative skills, Excellent communication skills with the ability to convey an understanding to technical and non-technical users, in addition to the ability to communicate across a wide spectrum of people and backgrounds, Have excellent computer skills; proficient in using the internet for information gathering; good skills in Microsoft Office i-e Word, Excel, Detail oriented, Required Qualification And Work Experience A qualified individual with a minimum of 6-8 years of experience in overall finance function, Demonstrated success as a team leader and managed a team of 4-5 people Track record of effective Financial, Accounting and Tax management, We take care of our Employees Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development Show
Role & responsibilities Conduct comprehensive ergonomic assessments for individual employees or departments, including in-office and remote workstations. Assess factors such as workstation layout, chair adjustability, monitor positioning, keyboard and mouse placement, and lighting. Provide individualized recommendations for adjustments or additional equipment based on assessment findings. Identify and address early signs of musculoskeletal strain or discomfort among employees, preventing the development of more serious injuries. Offer personalized physical therapy interventions aimed at acute pain management and mobility restoration for employees enduring work-related/out-of-work RSI that cause hindrance in job-task performance. Devise exercise therapy and rehabilitation guidelines for employees who seek advice on injury prevention and recovery. Develop and deliver ergonomic training sessions for various business units according to their job-task demand to build awareness of ergonomic best practices. Training topics should cover correct posture, workstation adjustments, stretching exercises, and using ergonomic equipment effectively. Provide on-demand resources such as instructional videos, user manuals, and self-assessment tools for ongoing support. Onboard certified trainers to deliver classroom sessions on health and wellness in alignment with Adobes requirements. Identify ergonomic risk factors within various job roles and workstations. Perform risk assessments and timely ergonomic audits using standardized tools and protocols to evaluate posture, repetitive movements, and force exertion. Develop a detailed report for each assessment, highlighting risk areas, recommended interventions, and potential ergonomic hazards. Ensure to comply with all applicable local, state and national regulations. Maintain thorough documentation for each assessment, training sessions and other BAU services offered ensuring easy reference and audit readiness. Ensure best ergonomic practices as per OSHA or Adobe global guidelines are implemented in India across all sites as required. Work with management to develop and improve the ergonomics program aligned with company goals. Provide recommendations for ongoing process improvements and best practices based on latest ergonomic research and trends. Preferred candidate profile Minimum 3 years in a hospital/clinical setting. Must have also worked in a MNCs. Must have Bachelors degree in Physiotherapy. (Masters in Physiotherapy desirable)
A. Overall Purpose of the Job To achieve and exceed gross profit targets by developing existing clients, through upsell & cross sell, in the Indian market through face to face consultative selling. Levereging collective subject matter expertise to acquire new business from identified list of accounts. B. Key Responsibilities Account Management Acquire an in-depth understanding of the Corporate segment within the geographic territory to identify key clients and to promote and sell the entire range of Intl.SOS services. Follow the Value Selling model and Account management practices. Work to follow the standard renewal process to renew existing business. Drive the growth of cross border sales through proactive cooperation with other regions and the Global Accounts team. Maintain accurate sales forecasting and client engagement journey through the CRM system. Continually evaluate progress within the market segment against pipeline objectives, revenue and profit targets and client key account plans. Ensure the professional standard of all written all client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures. Manage the implementation of new business won, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service to clients. Work with the relevant Marketing Manager to increase awareness of the products & services through conferences and symposiums as appropriate. Work with partner organizations closely and promote their services to all clients and further establish International SOS as a broker of capability. Work with distribution channels to make further penetrate in existing accounts. C. Job Profile Required Skills and Knowledge Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point. Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities. Self motivated and possess aggressive sales personality that helps in achieving quantitative results. Able to work in a calm, logical and professional manner at all times. Good organizational and administrative skills. Creative & out of the box thinking. Report writing skills. Required Competencies Customer orientation Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels. Communication Excellent written & oral communication in English is a must; good knowledge of local language. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others. Attention to detail Follows established procedure, develops systems to check accuracy such as checklists, and uses quality assurance techniques. Problem Solving Ability to define problems, analyzes possible causes, review options with Manager and implement most feasible option. Teamwork Actively encourages a team culture, performs own team duties responsibly and effectively, builds trust and supports team members. Result orientation Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seek feedback and modifies accordingly. Initiative and Innovation Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action without being asked. Ability to work under pressure Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms. Adaptability Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behavior successfully in response to change. Required Work Experience +7 years years of proven sales experiences in solution selling to multinational organizations Experience of working in a matrix organization is preferable. Required Qualifications Minimum graduate (any stream). MBA qualification will be an advantage. Required Languages English and local language. Travel / Rotation Requirements As and when required.
Role & responsibilities The Program Manager Medical Services, the overall purpose includes but not limited to: Lead the delivery of key Programs, encompassing multiple countries and supporting large group of companies and their respective global workforce. Assist the Medical team in the implementation and the delivery of global and Integrated Health Program. Lead on all customers interface, Contract Project Management, liaise and coordinate with Client key stakeholders and internally, ensuring all standards and metrics of our delivery are upheld and in compliance to our contracts. Coordinate regular performance and business review meetings with Clients and participate in weekly and monthly internal or external meetings, conference calls and webinars. Coordinate and communicate operational requirements, propose modifications and ensure the implementation of the services committed by the team to drive efficiencies and success in the delivery of Client services. Drive strong relationship with third party providers who would be supporting the delivery of some aspects related to the health program contracts. Assist in reviewing 3rd party invoices and costs incurred in service delivery. Manage and administer Client reporting including the coordination of the setup with our preferred technology platforms, and according to clients requirements. Lead the project coordination and review of all operational delivery in an effort to ensure meeting contract obligation, consistency in the delivery of services, accuracy of our data analytics and in compliance to Standards Preferred candidate profile Strong client facing experience with the ability to communicate with corporate clients at all levels. Project management experience Healthcare / hospital or assistance services experience an advantage but not essential Excellent level of English, written and spoken
About Aspire Lifestyles Aspire Lifestyles is an integrated Concierge, personal assistance and customer relationship engagement company We develop & design white label loyalty programs for leading brands as their marketing preposition which enables new customer acquisitions, retention and loyalty of their customers This position is responsible for new business development (B2B) by targeting CXOs, CMOs and product managers of leading banks, Hospitality Luxury Auto & Insurance companies along with retention and growth of the current business through relationship & key account management, Aspire Lifestyles (aspirelifestyles) is part of International SOS, a leading travel, medical and security assistance company We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES Bank,Bandhan Bank, Club Mahindra etc Key Responsibilities Responsible for achieving individual sale targets and including related KPIs as well as annual budgeted sales margin This includes combined targets for existing partners and new clients, Responsibilities will include the ownership of mapping the market basis the key segments, generating leads through cold calls & references, maintaining a effective sales pipeline, delivering high impact presentations, pricing & contract negotiations and leading sales conversions, Source for new prospects and clients on an ongoing basis the target audience should be Head of Departments preferably from the following units/divisions CXOs CMOs, New Product Development, & Marketing teams, Responsible for relationships with decision makers, influencers, economic buyers & technical buyers to generate new business and maintain a long-term relationship to retain and grow them into large & profitable accounts, Maximize business from existing clients through retention & engagement and generate additional revenue through account extension, cross sell & develop new products, offers, events & experiences, Responsible for proactive client engagement throughout the account lifecycle which includes Onboarding, designing the standard operating procedures, coordinating cross functional teams, driving program utilization, yearly renewals & conducting regular client visits & reviews, Would need to be well versed or have relationships in the following sectors Banks & Financial institutions Credit cards, Private banking, Wealth, NRI Hospitality companies Hotels, restaurants, real estate, facility management, Loyalty providers Luxury Automobiles High end car manufacturers Insurance Loyalty programs Job Requirement Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job) IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point, Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities, Self-motivated and possess an aggressive sales personality that helps in achieving quantitative results, Able to work in a calm, logical and professional manner always, Good organizational and administrative skills, Creative & out of the box thinking, Report writing skills Demonstrate a consultative sales approach and be able to foster relations with a wide range of local and expatriate clients, Required Work Experience (Brief description of the job-related experience needed to perform the job) 7+ years of proven sales experience in Product & Services/ solution selling to multinational organizations, Experience of working with matrix organization is preferable, Required Qualifications (Brief description of the educational background needed to perform the job) Minimum graduate (any stream) MBA with specialization in Sales/ Marketing or related subjects We take care of our Employees Medical coverage for employee Highly engaged and empowered work culture Continuous learning & development