Ecommerce Manager

Working Days:

Business Development:

- Identify and onboard new marketplaces to expand the company’s online presence and deliver the online AOP.

- Ensure business growth through the identification of potential marketplaces, negotiation of commercials, target setting, and onboarding.

Sales Management:

- Plan and execute the Annual Operating Plan (AOP) to achieve sales targets through well-defined sales strategies, product promotion, optimisation of listing for allocated platforms, demand assortment and marketplace calendar management to improve AOV and margin performance along with shortfall planning.

- Collaborate with marketplace teams to explore opportunities for up-selling and cross-selling.

- Monitor and analyse platform performance, driving initiatives to reduce returns and improve conversion rates.

Marketplace & Operations Management:

- Implementing process - listing, hygiene check, discounts upload, timely filing of SPF claims

- Coordinate with the warehousing team for the timely dispatch of orders to ensure account health is maintained

- Monitor customer after-sales service, including customer complaints/returns for marketplaces

- Monitor and report on performance metrics of platforms, ensure new launches within TAT, monitor and report on OOS for all marketplaces.

- Coordinate with the finance team for marketplace account reconciliation & internal teams for smooth flow of business

Customer Relationship Management:

- Develop and maintain strong relationships with key customers and online platform teams.

- Address customer inquiries, complaints, and feedback to ensure high levels of satisfaction.

- Implement strategies for customer retention and loyalty, leveraging analytics and customer data insights.

Reporting (D2D):

- Track key performance indicators (KPIs) and generate weekly/monthly reports on sales, marketplace performance, and inventory health.

- Escalate critical business issues and ensure timely resolution to maintain business continuity.