Job
Description
Role - E-Commerce Operations Lead Working Days - Mon to Fri ( 9 am to 6 pm ) Address - Kothrud, Pune, Maharashtra 411038 Key Responsibilities - Business Growth & Strategy - Identify and pursue new growth opportunities: product lines, markets, and sales channels. Create and execute strategic plans to boost revenue, profitability, and market share. Conduct market research, competitor benchmarking, and consumer behavior analysis. Lead demand forecasting and sales projections to inform planning. Collaborate with marketing to optimize digital campaigns and conversion funnels. Manage marketplace performance (Amazon, Flipkart, Myntra ) : promotions, compliance, and visibility. Oversee SEO and product listing quality across all platforms. Build partnerships and alliances to expand brand visibility. Track and analyze key business metrics (CLTV, ROI, market share). Ensure operational readiness for new product launches. Drive coordination across Product, Marketing, Sales, and Finance teams. Operations & Supply chain Excellence Oversee supply chain: procurement, warehousing, fulfillment, delivery. Optimize inventory: forecast demand, reduce costs, prevent stockouts, manage dead stock. Manage and negotiate with 3PLs, courier services, and suppliers. Streamline operations: order processing, packaging, returns, customer service. Maintain accurate product/inventory data across all systems and channels. Ensure effective integration of platforms (Shopify, ERP/CRM tools). Track and improve KPIs: delivery times, return rates, cost per order, accuracy. Manage reverse logistics for returns and exchanges. Qualification & Requirements - Bachelor’s in Business, Supply Chain, E-commerce, or related fields; MBA is a plus. 2+ years in a D2C or E-commerce brand handling both business growth and operations. Strong understanding of marketplace management and e-commerce platforms (Shopify, Amazon, Flipkart). Proficiency in tools like Excel, Power BI, or Tableau for data analysis. Hands-on experience with inventory planning, fulfillment, and last-mile delivery. Strong communication, negotiation, and cross-functional collaboration skills. Ability to work in a fast-paced, agile environment. Industry experience in lifestyle, fashion, or accessories is a bonus. Good grasp of Indian e-commerce consumer behavior. Show more Show less
