E-commerce Executive

About Us:  Adorn Silver

Mihir Bakhai

Location:

Working Model:

Days:

Timings:

Budget:

Experience:

About the Role:

Marketplace Management (Amazon)

• Take end-to-end ownership of Amazon store launches, growth, and day-to-day optimization.
• Develop and maintain A+ Content, manage Brand Store setup, and optimize listings with SEO and targeted keywords.
• Track store performance and drive campaigns, deals, and paid ads to boost visibility and sales.
• Analyze metrics, reviews, and ratings to identify opportunities for continuous improvement.

Shopify & Website Operations

• Update product pages, content, and inventory status.
• Ensure smooth order capture and coordination with fulfilment.
• Assist with website promotions and product launches.

Order & Inventory Management

• Track daily orders, returns, and dispatch status across all platforms.
• Coordinate inventory replenishment with the warehouse team.
• Maintain accurate stock levels across Amazon, Shopify, and the website.

Analytics & Reporting

• Prepare concise weekly/monthly performance reports.
• Monitor KPIs like traffic, conversion, sales, and AOV.
• Identify trends and opportunities to optimize product placement, campaigns, and cross-sell/upsell initiatives.

Cross-Team Coordination

• Work with design/content for product creatives and updates.
• Collaborate with operations for stock, dispatches, and order accuracy.

Customer Experience & Quality Control

• Monitor order accuracy, packaging quality, and delivery SLAs to ensure a premium customer experience.
• Coordinate with the CX team to resolve order-related queries, returns, and escalations efficiently.
• Track customer reviews and ratings across platforms.

Marketing & Growth Support

• Support performance marketing teams with inputs for ads, keywords, best-performing SKUs, and consumer insights.
• Execute promotional calendars -BBD, Prime Day, Festive Sales, and brand-specific campaigns.

Process Optimization

• Identify gaps in order flow, payments, returns, or inventory sync and build SOPs for efficiency.
• Recommend tech/automation tools (Order management apps, reporting dashboards, review tools, etc.)

Requirements:

• 3+ years of experience in e-commerce operations with a premium D2C brand.
• Strong working knowledge of Amazon Seller Central.
• Hands-on experience with Shopify; good UI/UX understanding is a plus.
• Good analytical skills and comfort with performance tracking.
• Detail-oriented, organized, and efficient with multi-platform workflows..
• Ability to manage multiple stakeholders and deadlines