Director of People Operations & Community Engagement - US & India

About the job

Overview

The Director of People Operations & Community Engagement leads InRhythm’s full people strategy, driving consultant performance, client success, and a thriving company culture. This role oversees all aspects of the employee journey, from onboarding to engagement, growth, and retention, while ensuring global compliance and a strong total-rewards approach.

This leader manages a small, high-performing team (HR & Ops Manager, People Ops Generalist, and Community & Brand Manager), improves HR systems and automation, and builds an employer brand and consultant community that strengthens InRhythm’s market reputation. The ideal candidate is proactive, data-driven, and passionate about building a people-first, performance-focused culture in a fast-growing environment.

Key Responsibilities

Culture & Leadership

• Set People & Culture goals that align with business and revenue objectives.
• Build leadership pipelines, identify successors, and support high-potential consultants.
• Track and report on culture health, people metrics, and engagement to the CEO and leadership team.
• Promote transparency, psychological safety, and continuous improvement.
• Partner with leadership to maintain “Best Place to Work” standards across the company.

Employee Experience & Engagement

• Design and manage onboarding programs (US & India) with clear success metrics.
• Lead eNPS and engagement initiatives to improve retention and morale.
• Oversee performance management processes—competency models, reviews, and rewards.
• Use surveys and data to strengthen engagement and reduce turnover.

Total Rewards & Compliance

• Define and manage compensation structures, bonuses, equity, and benefits that balance attraction and profitability.
• Lead annual compensation reviews, vendor negotiations, and pay equity analysis.
• Maintain compliance with employment laws and regulations in all operating regions.
• Partner with Legal and Finance to manage employment risks and audits.

HR Technology & Analytics

• Set the roadmap for HR systems, automation, and analytics.
• Implement tools that improve efficiency, data accuracy, and employee self-service.
• Deliver dashboards and insights that inform workforce planning and performance.
• Use predictive analytics to forecast talent needs and support business strategy.

Employer Brand & Community

• Lead InRhythm’s employer brand and content strategy to strengthen market presence.
• Grow and manage the Consultant Community Platform—learning, recognition, and mentorship.
• Partner with the CEO and Marketing to position InRhythm as a “Best Place to Work.”
• Share success stories and thought leadership to attract top talent and clients.

Required Experience, Skills & Qualifications

• Bachelor’s degree in HR, Business, or a related field (SHRM certification preferred).
• 8–12+ years of HR or People Operations experience in a fast-paced, high-growth company.
• 3+ years in a senior HR leadership role managing teams.
• Experience in IT consulting or professional services required.
• Proven success in scaling HR processes, improving retention, and driving engagement.
• Strong leadership, accountability, and communication skills.
• Expertise in HR systems, automation, and analytics.
• Knowledge of compensation strategy and benefits optimization.
• Experience with employer branding and talent attraction initiatives.