Digital Solution Analyst

Job description:

Reports to - Automation Governance Manager

Experience -

•6–10 years of relevant business experience in a customer-focused or process-driven environment.

•Hands-on experience with automation tools and platforms used in enterprise settings.

•Proven track record in leading small to medium-sized projects

•Familiarity with agile methodologies and training delivery to large audiences.

•Demonstrated success in identifying and implementing process improvements

Description of Role -

•This position is expected to deliver enhanced value across five core areas:

oRisk & Control: Strengthening governance and system controls through global process and template design.

oProcess Effectiveness: Improving accuracy and reliability to drive better cash and working capital outcomes.

oProcess Efficiency: Embedding standard processes into ERP systems and continuous improvement initiatives.

oQuality Service: Elevating customer experience through skilled, professional teams.

oCapability: Building future leadership and deep domain expertise through structured talent development.

•The Digital Solution Analyst is responsible for designing, developing, and maintaining automation solutions using platforms such as Automation Anywhere, Microsoft Power Platform, and Office 365.

•This role focuses on improving business processes by reducing manual errors, enhancing system controls, and increasing productivity. The analyst also plays a key role in coaching citizen developers, promoting digital tools, and fostering innovation across global teams.

Skills & Technologies -

•Microsoft Power Platform (Apps, Automate, BI, Dataverse, ALM)

•Automation Anywhere, Salesforce, SAP

•Orchestration tools (e.g., Mulesoft, IHub)

•JavaScript, C#, Python, Power Query, Power Fx, VBA

•Azure Boards, ServiceNow, Visual Studio, Jupyter, BifrostAzure Storage Explorer, Azure Document Intelligence Studio

Key outcomes and accountabilities -

•Collaborate with process architects, solution designers, and citizen developers to identify automation opportunities.

•Design scalable automation solutions applicable across geographies and business units.

•Train and enable citizen developers and Automation CoE teams to implement reusable solutions.

•Stay current with emerging technologies and assess their potential impact through proof-of-concept initiatives.

•Support large-scale automation projects and contribute to solution architecture.

•Ensure all automation solutions are compliant, well-documented, and aligned with governance standards.

•Provide training and guidance on automation tools and best practices.

•Maintain high-quality output and meet deadlines for deliverables impacting internal and external stakeholders.

•Continuously review and enhance existing automation solutions

•Promote collaboration, knowledge sharing, and a positive team culture across global teams

Pre-requisites -

•Strong learning agility and adaptability to new technologies

•Excellent communication and stakeholder engagement skills

•Analytical mindset with a focus on process orientation and problem-solving

•Effective time management and ability to prioritize under pressure

•High customer focus and flexibility in dynamic environments

•Ability to build networks and foster collaboration across teams

•Fluency in business English and strong interpersonal influence

•Build relationships, respond efficiently, and negotiate effectively.

•Foster team spirit, adapt to change, and support others.

Manage tasks, assess risks, and respond to emergencies

•Encourage innovation, challenge norms, and see the bigger picture.

Required Skills

Automation Anywhere, Microsoft Power Platform (Apps, Automate, BI, Dataverse, ALM), Salesforce, SAP, Mulesoft, Orchestration Tools, JavaScript, C#, Python, Power Query, VBA, Azure Boards, ServiceNow, Solution Design, Process Improvement, Agile, Stakeholde

Job Type: Full-time

Pay: ₹1,300,000.00 - ₹1,400,000.00 per year

Work Location: In person