Deputy Manager

Core Responsibilities

• Operations & Service Delivery
• Oversee daily operations — bookings (air, hotel, tours), ticketing, itineraries, cancellations/refunds, customer support.
• Monitor compliance with Standard Operating Procedures (SOPs), ensuring consistent delivery of service.
• Handle escalated customer issues or service disruptions.
• Vendor & Supplier Management
• Maintain relationships with airlines, hotels, tour operators, ground transport providers, guide services etc.
• Negotiate contracts, rates, commissions with suppliers to ensure competitive pricing.
• Ensure service levels from vendors meet quality and reliability standards.
• Sales & Business Development Support
• Assist with designing travel packages or product offerings.
• Support the sales function: follow up on leads, liaise with agents/travel partners, propose upselling or cross‑selling opportunities.
• Help in generating proposals, quotations for corporate or group travel.
• Cost, Budget & Financials
• Assist in preparing budgets, forecasting revenues and expenses.
• Monitor profitability of packages and trips; ensure cost controls are in place.
• Ensure timely invoicing, collections and vendor payments.
• Team Management & Leadership
• Supervise operational / support staff: travel agents, customer service reps, field staff if applicable.
• Train new hires; mentor and check performance of team members.
• Ensure staff adhere to workflow priorities; allocate tasks; monitor staff productivity and quality.
• Quality Assurance & Compliance
• Continuously monitor feedback, complaints, and take corrective actions.
• Ensure regulatory compliance: visa, permits, insurance, IATA or local regulations.
• Maintain proper documentation (contracts, vouchers, itineraries etc.).
• Reporting & Analytics
• Track key performance indicators (KPIs): sales, revenue, profitability, customer satisfaction, vendor performance, etc.
• Generate regular reports for management: status of operations, financial performance, challenges, improvement areas.
• Analyse trends (business, customer preferences, competitor offerings) and suggest improvements.
• Back‑up & Special Projects
• Step in for the Travel Manager in their absence.
• Lead or support special projects (e.g. launching new product lines, improving the booking system, cost‑saving initiatives).

Qualifications & Experience

• Bachelor’s degree in Travel & Tourism / Hospitality / Business Administration or equivalent.
• Experience: Typically 5‑8 years in the travel / tourism industry, with at least 2‑3 years in a supervisory role. (May vary depending on company size.)
• Familiarity with travel booking systems / GDS (Amadeus, Sabre, etc.) preferred.
• Strong vendor negotiation, costing and budgeting skills.

Skills & Attributes

• Excellent communication & interpersonal skills.
• Strong leadership, able to manage and motivate a team.
• Customer‑centric mindset; good problem‑solving skills.
• Organized, detail‑oriented, ability to multitask.
• Good analytical ability; ability to read reports, derive insights.
• Time management skills; ability to work under pressure.
• Flexibility & adaptability (dealing with last‑minute changes, travel disruptions).
• Proficient in relevant tools: reservation / booking software; office suite (Excel, maybe some financial tools).

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person