Strategic Planning: - Develop and implement logistics strategies to optimize efficiency and minimize costs. - Conduct risk assessments and long-term planning. Operations Oversight: - Oversee the KRA and KPI Deliverables - Ensure all REsponsibilities are handled within the timelin Stakeholder Coordination: - Coordinate with various stakeholders for timely delivery of services - Maintain strong relationships with key stakeholders. Compliance and Safety: - Ensure adherence to company policies, industry regulations, and safety standards. - Implement procedures to maintain high standards of Accuracy and Quality Team Leadership: - Manage, train, and support the logistics team to meet performance goals. - Foster a positive and productive work environment. Show more Show less
Expert level understanding of Workforce management principles and Tools such as Erlang C etc. Extensive experience with forecasting, planning, and scheduling within the contact center environment in Both inbound, Outbound and Non voice channels. Across Multi / Omni Channel environments. Comfortable and quick working in PPT, MS-Excel• Experience with Workforce management Tools Variety of Telephony platforms (Avaya, Presence, Cisco etc.) Variety of Workforce Management tools (Total view, Blue Pumpkin, Aspect, Genesys etc.) Power BI knowledge, and requirements management tools or project management software such as MS Project will be added advantage Experience working with: FTE based workforce models, Outcomes based workforce models With a proven record of managing forecasting for large scale projects Experience in activities related to Workforce Optimization, Cost to Serve reduction, Workforce modelling and solutioning Ability to think both creatively and critically-willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions in making strategic decisions. Ability to effectively partner with stakeholders Study Historical trends, business changes, promotions and market changes Forecasts call volume demand and other contact demand volume and manages scheduling of sufficiently skilled staff based on historical and anticipated volume across all clients both short-term, medium-term and long-term. Identify call routing anomalies using real time monitoring applications. Oversees and maintains the Workforce Management (WFM) Platform / System Identifies real time call volume interruptions and system outages that impact contact center performance. Escalates contact center interruptions to appropriate business continuity leaders in a timely fashion. Report on forecast accuracies and Identifies risks, reports finding to various stakeholders
As a Strategic Planning professional, you will be responsible for developing and implementing logistics strategies to optimize efficiency and minimize costs. You will conduct risk assessments and engage in long-term planning to ensure effective operations. In the role of Operations Oversight, you will have the responsibility of overseeing Key Result Areas (KRA) and Key Performance Indicator (KPI) deliverables. It will be crucial to ensure that all responsibilities are handled within the specified timelines to meet organizational objectives. Stakeholder Coordination will be a key aspect of this role, where you will be required to coordinate with various stakeholders for the timely delivery of services. Building and maintaining strong relationships with key stakeholders will also be essential for success in this position. Compliance and Safety will be a top priority, where you will need to ensure adherence to company policies, industry regulations, and safety standards. Implementation of procedures to maintain high standards of accuracy and quality will also be part of your responsibilities. In terms of Team Leadership, you will be expected to manage, train, and support the logistics team to achieve performance goals. Creating a positive and productive work environment will be crucial in fostering a motivated and efficient team.,
Data Privacy Professional, with strong hands-on experience in EU & UK GDPR, POPIA, CCPA and relevant regulations. Manage and improve data privacy policies, standards, guidelines, and procedures to ensure the ongoing improvement and maintenance of privacy in line with applicable data privacy and protection standards & regulations such as GDPR Develop, supervise, and improve all data privacy measures and controls that are in place within the company Establishing appropriate levels of privacy controls, performance monitoring, and audits of the controls Planning and conducting data privacy related internal audits to assess compliance with the data privacy and protection framework. Work with an external auditing agency to plan, facilitate and manage external data privacy audits Train relevant stakeholders on data privacy and protection best practices Maintain an up-to-date record of all personal data processing activities Support client-driven privacy audits and due diligence Conduct third party risk management in the context of data privacy. Work with the development and support team to support CCPA, GDPR and POPIA compliance-related activities for our web platforms Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701 Hands-on experience in managing and driving data privacy compliance mainly GDPR, POPIA and CCPA Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701 Hands-on experience in managing and driving data privacy compliance mainly GDPR, PECR and CCPA
The role involves leading a WFM team, driving forecast accuracy, and collaborating with key stakeholders to improve operational efficiency. Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effectively utilized and recommend improvements where needed. Produce and present regular performance reports and strategic staffing plans to senior leadership. Ensure compliance with labor laws, company policies, and scheduling fairness. Support business continuity planning and incident management from a staffing perspective. Strong knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Teleopti, Aspect). Experience in a high-volume contact center or service environment.Analytical mindset with strong Excel and data visualization/reporting skills (e.g., Power BI, Tableau).
We're looking for a highly motivated and experienced Deputy Manager to lead our Google Ads pre-sales initial outreach team. This is a critical role for an individual who is passionate about driving sales, building a strong team, and thrives in a fast-paced, data-driven environment. Responsibilities Team Leadership : Lead, mentor, and manage a team of 10-15 sales representatives focused on outbound cold calling to prospective clients. Your role will involve performance management, coaching, and development to ensure the team consistently meets and exceeds its targets. Sales Strategy : Develop and execute effective pre-sales strategies, including identifying market trends, new funding triggers, and other business signals to generate qualified leads. You will work closely with leadership to optimize workflows and implement best practices. Client Engagement & leading client Presentation : Oversee the team’s initial outreach efforts, ensuring a high-quality, professional approach to client interactions. As a regional business leader, you will be required to design, capture rich business insights & articulate with exceptional story telling skills. Data Analysis : Use data analytics to monitor team performance, track key metrics, and identify areas for improvement. You will be responsible for creating and presenting reports to leadership on a regular basis. Collaboration : Work cross-functionally with internal & external teams to ensure a smooth handoff of qualified leads and a consistent approach to market outreach. Qualifications Experience : 5+ years of experience in sales or a similar client-facing role, with at least 2-3 years in a leadership or management position. Experience in digital advertising, particularly with Google Ads is mandatory.Leadership Skills: Proven track record of successfully managing, coaching, and motivating a high-performing sales team. You should have strong people management skills and a collaborative leadership style. Analytical Skills : Strong understanding of data analytics and the ability to use data to drive decision-making & data story telling Communication : Excellent verbal and written communication skills. You must be comfortable with cold calling and have the ability to convey complex ideas clearly and concisely. Adaptability : Ability to thrive in a dynamic environment and adapt to changing market conditions and business priorities.
Excellent communication and organizing skills Hands on experience in dealing with order entry processes Experience in managing the deliveries as per the service level agreement Providing support to client and internal production team in a timely, efficient manner Handling client meetings through audio/webex conferences Drive the team towards agreed individual KPI Create and analyze reports on track status, issues and risks and report the major risks and issues to the Project leadership and stakeholders Qualifications Minimum Graduate with at least 6 years of experience Excellent written and verbal communication skills Proficient in MS Office applications, especially in MS excel, word
Company Description Wns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients. Role Description This is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be responsible for day-to-day tasks such as engaging with customers. Qualifications ■ User Support Agents engage directly with Users to provide support and answer enquiries. ■ Answer phone calls, chat, and emails to identify and troubleshoot issues Users face when using Products ■ In providing the Services, meet and exceed the service levels and respective targets set forth in this SOW, including all metrics governing customer satisfaction, productivity, and quality. ■ Utilize support tools and resources necessary to provide the Services at a high level, including email, chat, telephone, and required internal tools. ■ Proactively identify improvements to the Products, identify bugs and otherwise determine high-impact opportunities to enhance the User experience. ■ All other requirements as set forth by Stripe, minimum 1 year of work experience ■ Salary from 5.5 LPA to 7 LPA depending on the interview.
The role involves leading a Workforce Management (WFM) team, driving forecast accuracy, and collaborating with key stakeholders to improve operational efficiency. You will be responsible for leading and managing a team of WFM Analysts, Planners, and Real-Time Analysts. Your duties will include developing and maintaining short-term and long-term forecasting models based on historical data, business inputs, and seasonality. You will create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitoring real-time performance and taking proactive steps to mitigate staffing or service disruptions will be a key part of your role. Additionally, you will analyze WFM metrics such as Average Handling Time (AHT), shrinkage, occupancy, adherence, etc., and provide actionable insights to operations leaders. Collaboration with Operations, HR, and Training departments to manage hiring plans, onboarding, and attrition impacts will also be necessary. Ensuring that WFM systems and tools are effectively utilized and recommending improvements where needed will be part of your responsibilities. You will be expected to produce and present regular performance reports and strategic staffing plans to senior leadership. Ensuring compliance with labor laws, company policies, and scheduling fairness is essential. Supporting business continuity planning and incident management from a staffing perspective will also fall under your purview. The ideal candidate will have a strong knowledge of WFM tools such as NICE IEX, Verint, Genesys, Teleopti, and Aspect. Experience in a high-volume contact center or service environment is preferred. An analytical mindset with strong Excel skills and data visualization/reporting skills (e.g., Power BI, Tableau) is required for this role.,
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees. Responsibilities Graduate with 4-7 years of experience of managing teams working in Lloyd’s and London Market Thorough knowledge of insurance underwriting and Service Company and Cover holder understanding will be an added advantage Understanding of E2E underwriting lifecycle processing will be an added advantage Should be able to manage large teams to achieve Team Goals. To take process related initiatives like Preparing internal reports/MI6. To generate Process Improvement ideas Qualifications Minimum Graduate 5-7 years P&C underwriting experience in London Market specially in Lloyd’s Insurance
Excellent communication and organizing skills Hands on experience in dealing with order entry processes Experience in managing the deliveries as per the service level agreement Providing support to client and internal production team in a timely, efficient manner Handling client meetings through audio/webex conferences Drive the team towards agreed individual KPI Create and analyze reports on track status, issues and risks and report the major risks and issues to the Project leadership and stakeholders Qualifications Minimum Graduate with at least 6 years of experience Excellent written and verbal communication skills Proficient in MS Office applications, especially in MS excel, word
Deputy Manager Role Overview: The Deputy Manager is accountable for overseeing a group of Assistant Managers to ensure service delivery, people management, and client expectations are met across all supported channels (voice, chat & email). This role drives consistency in execution, supports strategic initiatives, and acts as a key link between frontline leadership and senior operations/client stakeholders. Key Responsibilities Operational Management: Monitor overall service delivery across span to ensure Metric wise Performance is consistently achieved. Ensure the Big 5 metrics are met across teams. ● Capacity Management: Work with the AM and the Overall team to ensure optimum resources are available to deliver hours and line adherence among other metrics ● SME Management: Ensure AMs and SMEs work in sync to provide real-time agent support and knowledge reinforcement. ● Ensure Weekend coverage to eliminate weekend defects ● Assistant Manager Development: Coach and mentor Assistant Managers; conduct performance reviews, leadership development, and succession planning. Verify that the AMs are coaching the agents and are able to produce artefacts to support the same. Conduct a minimum of 5 coaching audits per week and deliver feedback to the AM on improvement. ● Performance Governance: Analyze team-wide KPIs to identify gaps, trends, and improvement areas. Guide AMs in executing action plans
FRM Role Key Requirements:- Analyze Financial Statements Understanding of Banking Products & Financial Instruments Understanding of Liquidity Risk & Capital Risk or Risk Analysis (optional) Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, HLOOKUP, Index Match) and PowerPoint Ability to interpret complex financial data Effective Stakeholder Communication & Reporting Good attention to detail Experience in working on any databases like S&P, Bloomberg, pitchbook Keywords:- Must have:- Financial Statement Analysis Banking Products Financial Instruments Microsoft Excel (Pivot Tables, VLOOKUP, HLOOKUP, Index Match) PowerPoint Financial Data Interpretation Good to have:- Liquidity & Capital Risk Risk Analysis Financial Databases (S&P, Bloomberg, Pitchbook)
Data Privacy Professional, with strong hands-on experience in EU & UK GDPR, POPIA, CCPA and relevant regulations .• Manage and improve data privacy policies, standards, guidelines, and procedures to ensure the ongoing improvement and maintenance of privacy in line with applicable data privacy and protection standards & regulations such as GDPR • Develop, supervise, and improve all data privacy measures and controls that are in place within the company • Establishing appropriate levels of privacy controls, performance monitoring, and audits of the controls • Planning and conducting data privacy related internal audits to assess compliance with the data privacy and protection framework. • Work with an external auditing agency to plan, facilitate and manage external data privacy audits • Conduct third party risk management in the context of data privacy.• Work with the development and support team to support CCPA, GDPR and POPIA compliance-related activities for our web platforms • Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701 • Hands-on experience in managing and driving data privacy compliance mainly GDPR, POPIA and CCPA • Hands-on experience with privacy regulations and standards like EU & UK GDPR, PECR, CCPA, ISO 27701 Shift Timings – General Shift – Work from office
In this role, you will be responsible for analyzing financial statements and demonstrating a strong understanding of banking products and financial instruments. You should have proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP, HLOOKUP, and Index Match, as well as PowerPoint. Your ability to interpret complex financial data accurately is crucial for this position. Effective communication with stakeholders and producing reports are key aspects of this role. Attention to detail is essential, and experience with databases like S&P, Bloomberg, or Pitchbook is advantageous. **Key Responsibilities:** - Analyzing financial statements - Demonstrating understanding of banking products and financial instruments - Proficiency in Microsoft Excel (including Pivot Tables, VLOOKUP, HLOOKUP, Index Match) and PowerPoint - Interpreting complex financial data - Communicating effectively with stakeholders and producing reports - Attention to detail - Experience with financial databases like S&P, Bloomberg, or Pitchbook **Qualifications Required:** - Strong analytical skills - Understanding of banking products and financial instruments - Proficiency in Microsoft Excel and PowerPoint - Ability to interpret complex financial data - Effective communication skills - Attention to detail - Experience with databases like S&P, Bloomberg, or Pitchbook (preferred),