Deputy General Manager - Operations (Corporate Interiors)

ABOUT THE ROLE 

Designation - Deputy General Manager - Operations

What You’ll Do -

Operations Leadership

● Own end-to-end operational performance and project execution.

● Drive alignment with revenue, quality, and client satisfaction metrics.

● Build scalable systems to support multi-project growth.

Project Delivery & Execution

● Ensure timely and high-quality delivery of interior fit-out projects.

● Conduct weekly execution reviews to identify and resolve roadblocks.

● Track progress against milestones and client expectations.

P&L & Financial Management

● Manage city-level P&L, budgeting, and cost optimization.

● Improve margins through vendor negotiations and operational efficiencies.

● Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

● Liaise with sales, design, procurement, HR, and finance to align workflows.

● Drive execution readiness and resource planning.

● Resolve cross-departmental blockers in real time.

Operational Excellence & Process Innovation

● Implement lean, tech-enabled operations processes.

● Reduce TAT through SOPs, automation, and performance analytics.

● Leverage platforms like Salesforce for visibility and accountability.

Team Development & Leadership

● Build and mentor a high-performing operations team.

● Define KRAs, review performance, and lead upskilling initiatives.

● Foster a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

● Act as the primary point of contact for key clients and vendors.

● Conduct regular reviews with clients, architects, and contractors.

● Ensure seamless communication and client delight throughout the project.

Risk, Quality & Compliance

● Implement QA/QC checks, HSE standards, and compliance processes.

● Anticipate risks and drive mitigation strategies.

● Ensure contracts, documentation, and reporting are accurate. 

Billing, Payments & Documentation

● Monitor billing accuracy and ensure timely realization of payments.

● Maintain documentation for client handovers, audits, and MIS.

● Reduce revenue leakage through robust controls.

You Bring

● 10–15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

● Proven success managing multi-crore projects with direct P&L ownership.

● Strong leadership and ability to manage cross-functional teams.

● Solid understanding of supply chain, vendor management, and quality control.

● Excellent communication, client management, and conflict resolution skills.

● Tier-1 institute alumni (IIT/IIM) preferred.

● Strong working knowledge of finance and P&L is an advantage.