Delivery Manager

**Role Overview:** As a Senior Delivery Manager at UST in Trivandrum, you will lead and manage both on-site and virtual teams effectively across diverse geographies. Your role will involve driving end-to-end Delivery Management with a strong technical expertise in Wintel, Storage, Network, and SD-WAN technologies. You will be responsible for managing multi-technology teams across various service lines and technical towers, showcasing your demonstrated experience in RFP solutioning, large-scale operations, and third-party service integrations. Your proficiency in ITIL, Agile, and SRE frameworks with hands-on knowledge of service management and incident resolution processes will be crucial. **Key Responsibilities:** - Lead and manage on-site and virtual teams effectively across diverse geographies - Drive end-to-end Delivery Management with expertise in Wintel, Storage, Network, and SD-WAN technologies - Manage multi-technology teams across various service lines and technical towers - Demonstrate experience in RFP solutioning, large-scale operations, and third-party service integrations - Deep understanding of the BFSI domain with extensive experience supporting NBFC clients - Handle PAN-India accounts ensuring consistent service excellence - Showcase a solid grasp of enterprise security products and related best practices - Exhibit strong financial acumen with knowledge of P&L, EBITDA, and budgetary controls - Develop long-term strategic relationships with customers - Manage escalations, drive incident resolution, and ensure SLA adherence - Mentor team members, conduct performance evaluations, and strategic resource planning - Implement change management and continuous improvement initiatives - Proficient in MS Office Suite, project management tools, and exhibit strong organizational and leadership capabilities **Qualifications Required:** - Expertise in Wintel, Storage, Network, ITIL, Agile, and NBFC customer experience - Proficiency in service management **About UST:** UST is a global digital transformation solutions provider with a track record of over 20 years. UST partners with leading companies worldwide to drive real impact through transformation, powered by technology, inspired by people, and led by purpose. With over 30,000 employees in 30 countries, UST builds for boundless impact, touching billions of lives in the process.,