Delivery Manager

Job Title: Delivery Partner

Location:

Department:

About the Role

Client Partner

Key Responsibilities

• Customer Success & Engagement

• Collaborate with Client Partner and Solution Partner to develop a shared vision of success for every engagement.
• Ensure customer satisfaction through proactive communication and expectation management.

• Project Delivery & Governance

• Manage project kickoff calls and set clear expectations with stakeholders.
• Plan resources, maintain calendars, and oversee project timelines.
• Balance technical and human aspects to deliver high-quality outcomes.

• Risk & Issue Management

• Anticipate potential challenges, bottlenecks, and risks; implement mitigation strategies.
• Handle escalations and resolve customer dissatisfaction gracefully and effectively.

• Solution Alignment

• Bring deep understanding of USEReady's offerings and map them to client challenges.
• Ensure solutions are aligned with client objectives and industry best practices.

• Communication & Leadership

• Maintain effective communication across internal teams and client stakeholders.
• Foster collaboration and accountability within the delivery team.

Qualifications & Experience

Education:

Experience:

• 8+ years in project delivery or program management within the technology or consulting industry.
• Prior experience in the relevant industry (e.g., Financial Services, Manufacturing, Energy, etc.).

Skills:

• Strong project management and resource planning skills.
• Excellent communication and stakeholder management abilities.
• Ability to anticipate challenges and resolve issues under pressure.
• Familiarity with delivery models (Time & Material, Milestone-based).

Why Join USEReady

At USEReady, we are committed to delivering transformative solutions that empower businesses to thrive in a data-driven world. As a Delivery Partner, you will play a pivotal role in shaping client success stories while working with cutting-edge technologies and a passionate team.