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Tata Consultancy Services
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Delivery Manager

Delivery Manager

Tata Consultancy Services

10 - 15 years

0 Lacs

calcutta

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

accounting finance drive metrics planning service analyze strategies staffing governance leadership audits compliance escalation networking communication presentation

Work Mode

On-site

Job Type

Part Time

Job Description

Functional Title

Delivery Manager

Location

Thane/Kolkata

Grade

BPO 4/5/6

Experience

10-15 years in F&A Domain

Preferable Qualification

Accounting & Finance - B.Com/ M.Com, ICWA, CA

Job Requirement

Customer Management

Manage Client relationships. Lead Client meetings and discussions - Govern, Review, drive and manage Client defined SLAs and internal metrics for the Product.

Work closely with multiple Client Stakeholders to understand various business requirements

Pro-active approach towards planning and execution to meet customer's expectations

Develop and drive service improvements based on RCA’s, trends and customer inputs

Delivery Management

Analyze daily performance indicators, encourage awareness and drive performance improvements

Drive strategies towards consistent performance as per agreed SLAs and continuous improvement

Ensure appropriate Staffing and future pipeline

Establish clear internal and external governance structure

Front end customer and lead periodic review discussions

Provide leadership, guidance and feedback on individual and team performance

Maintain strong relationships with internal / external stakeholders and address business needs effectively

Drive adherence to audits and compliance requirements

Understand project cost and budget gross margin, revenue and cost levers. LeadP&L for the location.

Manage Escalation and resolution handling

Behavioral Competencies

Customer focus, Drive for results in a team and ability to take ownership

Strong analytical skills

Flair and ability to evaluate business opportunities and make sound business judgements

Relationship building and networking skills

Strong communication and presentation skills

Ability to complete a assignment/ job within stipulated timeline

Flair for comprehending the finance documents

Strong Team player, ability to manage conflicts

Ability to mentor and guide teams.

Strong execution skills with focus on clear, realistic action steps and timelines

Location

Kolkata

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

383764

Desired Skills

Accounting | Finance and Accounting

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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