18 Customerfacing Skills Jobs

The Technical Account Representative (TAM) position at Oracle Customer Success Services (CSS) is a key role in maximizing Oracle investments for organizations. As a Senior Principal TAM, you will be responsible for delivering Oracle Support services to strategic customers, leveraging your extensive technical expertise in Oracle products such as Oracle Database, Fusion Applications, and Oracle Cloud Infrastructure. Your customer-facing skills and ability to handle multiple tasks in a dynamic environment will be crucial for success in this role. Key Responsibilities: - Develop and manage Oracle Support relationships with designated large accounts to ensure high customer satisfaction - Establish and maintain professional relationships with key customer contacts, identifying new opportunities - Coordinate the delivery of Support Services to meet customer goals, drive contract renewal, and identify growth areas - Lead complex Account Planning and Reviews, tracking project status, risk identification, and mitigation - Execute Project and Contract Management, including cost, resources, scheduling, scope, and risk management - Provide leadership in new product/service/process development, operating at the forefront of technology - Contribute to regional and global strategy execution within the organization Qualifications & Skills: Mandatory: - Proficiency in Oracle Database - Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure - Strong customer-facing skills - Ability to multitask, maintain composure in high-stress situations, and adapt priorities - Team player with willingness to learn new technologies and problem-solving skills - Strong organization, detail-oriented, and communication skills - University degree with technical or management qualifications or relevant experience Good-to-Have: - Experience in Oracle Applications like Fusion Applications, EBS, PSFT, etc. - Understanding of Artificial Intelligence and its applications - ITIL Foundation Certification, PMP, or Azure Cloud Certification - OCI Certified As an Oracle CSS team member, you will be part of a global leader in cloud solutions that values integrity and innovation. We believe in empowering our diverse workforce and promoting inclusive opportunities for all. With competitive benefits, flexible medical, life insurance, retirement options, and volunteer programs, we support our employees in achieving work-life balance. We are committed to including people with disabilities throughout the employment process, and if you require accessibility assistance or accommodation, please contact us at accommodation-request_mb@oracle.com or +1 888 404 2494 in the United States.,

As an experienced Salesforce Technical Architect at our company, you will play a crucial role in connecting with customers, understanding their business needs, and designing innovative solutions for multi-cloud Salesforce implementations. Your responsibilities will include translating business requirements into technical design, presenting solution proposals to clients, collaborating with cross-functional teams, and leading technical design sessions with development teams. In addition to your technical expertise in Salesforce products and multi-cloud architecture, you will need to have strong communication skills and the ability to empathize with customers to build lasting relationships. Your role will also involve providing technical guidance to team members, staying updated with the latest Salesforce features and DevOps practices, and contributing to the Salesforce community through knowledge sharing and thought leadership. Key Responsibilities: - Understand clients" business needs and requirements - Design technical architecture for Salesforce solutions across Sales, Service, Marketing, and Commerce Cloud - Present solution proposals to clients - Collaborate with cross-functional teams for successful project delivery - Lead technical design sessions and oversee technical delivery - Provide mentorship to team members - Stay updated with Salesforce features and DevOps practices - Contribute to the Salesforce community - Establish continuous integration and delivery processes - Automate deployment processes using tools like Jenkins, Git, flosum, copado, and Docker - Ensure secure and scalable deployment of Salesforce solutions - Troubleshoot and resolve technical issues related to deployments Requirements: - Bachelor's or Master's degree in Computer Science or related field - 8+ years of experience in Salesforce architecture and development - Salesforce Certified Technical Architect and other Salesforce Architect certifications - Strong understanding of DevOps principles and practices - Experience with Salesforce integrations and data migration - Excellent communication and customer-facing skills - Ability to work in a fast-paced, dynamic environment - Experience leading technical teams and mentoring team members - Passion for problem-solving and finding innovative solutions - Strong interpersonal skills and ability to build relationships - Understanding of cloud infrastructure and containerization technologies - Experience with agile methodologies and cross-functional teams If you are passionate about designing and implementing cutting-edge Salesforce solutions that drive business success, we invite you to join our team as a Salesforce Technical Architect. This is a full-time, permanent position with benefits including health insurance, life insurance, and provident fund. The work location is in person. If you are interested, please contact us at +91 7016864265.,

You will be joining SAP, a company that is dedicated to helping the world run better. At SAP, the focus is on bringing out the best in you by providing a challenging yet rewarding work environment. With a presence in over 20 industries and influencing 80% of global commerce, your unique talents are needed to contribute to shaping the future. This is an opportunity to be a part of a team where you can be yourself, prioritize your well-being, and truly feel like you belong. At SAP, you can expect constant learning, skill growth, great benefits, and a supportive team that is invested in your growth and success. As a Solution Advisor at SAP, you will work closely with customers and prospects to identify and address their business challenges, helping them achieve their strategic objectives using SAP solutions. As a key member of the sales team, you will be the subject matter expert responsible for providing functional and technical knowledge throughout the sales cycle. Your role will involve participating in discovery sessions, executive meetings, and presentations, as well as delivering software demonstrations to showcase SAP's unique value proposition. Additionally, you will be involved in marketing events to generate demand, lead Design Thinking sessions, and collaborate with the sales team to identify opportunities for growth at existing accounts. In the SAP Academy for Customer Success, you will participate in a global development program designed for early-career talent. Over a 10-month period, you will strengthen the foundation for a successful customer-facing career at SAP. This program will provide you with experiential learning opportunities, exposure to various business and industry skills, and hands-on experience with cutting-edge technologies. Under the mentorship of a senior Solution Advisor colleague, you will gain real-world experience while working with customers to guide them through their Digital Transformation journey. Throughout the program, you will enhance your knowledge of SAP and gain the necessary skills to serve customers effectively. Upon successful completion of the program, you will lead customer discovery sessions, conduct survey activities to uncover business challenges and opportunities for innovation, and deliver impactful software demonstrations that differentiate SAP from competitors. You will also provide support for demand generation through marketing events and assist in deal execution by responding to requests for proposals. The Solution areas focus on SAP Customer Experience (CX), which includes a suite of solutions aimed at enhancing customer engagement and driving business growth. To excel in this role, you should have 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer-facing skills. You should possess technical and business process knowledge, complex problem-solving skills, and the ability to adapt quickly to changing environments. A cooperative and productive approach to working relationships, along with a resilient mindset and strong business acumen, are essential for success in this role. Proficiency in English is required to engage effectively with SAP's global network. The SAP Academy for Customer Success offers a three-year journey that focuses on driving accountability, enhancing productivity, and fostering career longevity and leadership potential. SAP's hybrid work setup allows employees to work both in the office and remotely based on country-specific guidelines and regulations. As an SAP employee, you will have the opportunity to work with a diverse and collaborative team that is dedicated to personal development and creating a better world. SAP is committed to fostering an inclusive culture that prioritizes health and well-being, offers flexible working models, and values the unique capabilities and qualities that each individual brings to the company. Equal Employment Opportunity and accessibility accommodations are provided to applicants with physical and/or mental disabilities. SAP believes in unleashing all talent and creating a better world through diversity and inclusion. If you are interested in applying for employment at SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Successful candidates may be subject to a background verification process conducted by an external vendor. For more information on the ethical use of AI in SAP's recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 433667 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid,

You should have a minimum of 10 years of experience in D365 senior SCM Functional consulting area, with expertise in AX2009 or AX2012 and Dynamics365FO. Your experience should include working on large rollout projects and leading analysis & design workshops with business stakeholders. Additionally, you should possess advanced Warehousing experience and be knowledgeable in Inventory, Costing, and Production processes. Demonstrating the ability to evaluate SCM processes and suggest improvements is crucial for this role. You should have a track record of collaborating closely with both business and technical users to implement key solutions. Excellent customer-facing skills are essential, enabling you to communicate effectively at all levels within an organization. As a leader in this role, you will be responsible for managing offshore Finance Functional Consultants and leading requirement gathering and discovery workshops with users and stakeholders. Your experience should cover all phases of a typical implementation, including requirement gathering, CRP, training, UAT, Go Live, and post-implementation support. Preparation of detailed documentation such as FDD, Fit Gap analysis, and Training Guides is expected. Good communication skills are a must-have, and you should be willing to work on-site at customer locations.,

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most - driving your growth while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. With a focus on customer-centric thinking, we're not just another vendor - we're a transformative force in the industry. By joining one of our Customer Excellence teams, you will have the chance to work with our portfolio of over 10,000 customers, including many Fortune 500 companies. Job Responsibilities: - Conduct value discovery sessions with key customers, capturing customer objectives and ensuring outcomes are documented to demonstrate quantifiable business value. - Articulate the gap between the client's current state and their desired state effectively. - Collaborate with other Technical Success Managers, account managers, and pre-sales to contribute to overall value assessment and findings. - Build and maintain customer/partner relationships, ensuring constant and professional communications with assigned accounts. - Act as a strategic advisor to customers/partners by understanding their success criteria and use cases, familiarizing them with the products, the teams, and the process in the early stages of their lifecycle, helping them achieve success and value from our product. - Identify and facilitate customer & partner training needs to promote good usage habits and adoption of our products through customer education. - Proactively prevent and eliminate obstacles for customers using ABBYY products & services, escalating technical issues, leads, and feedback to appropriate internal groups as needed. - Promote expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers maximize the value derived from our products & services. - Manage customer/partner expectations regarding timelines, steps to resolution, and any other relevant information. - Research and investigate customer issues while working closely with software developers as necessary on resolutions. - Identify and measure how customers use the products, their adoption rates, customer satisfaction, licensing utilization, churn risks, and renewal habits. Build & execute relevant customer success plays. - Integrate project management and organization responsibilities, liaising with diverse stakeholders internally and externally to ensure delivery of customer needs. - Be the Voice of the customer in ABBYY, conducting feedback initiatives with customers to discover their opinions, feelings, and objections to our products, using this insight to trigger initiatives that make necessary business changes. - Help drive customer references, advocacy, and case studies. Job Requirements: - 5+ years of experience in Pre-Sales, Professional Services, consulting, Technical Account Management, or other customer-facing technical roles. - Must have SaaS experience. - A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy. - Experience in technologies such as OCR/ICR, Intelligent Document Processing, Document/Content Intelligence, Enterprise Automation, RPA, ECM, BPM, or ERP, Process mining or Task mining analytics, Analytics SAAS platform. - Previous experience with ABBYY software is a plus. - Previous experience with software implementation. - Strong project management, time management, and prioritization skills with the ability to balance multiple priorities, accounts, and resolutions. - Strong analytical and problem-solving skills with the ability to work with ambiguity and collaborate with other team members. - Excellent customer-facing and interpersonal skills. - Strong written and verbal English communication skills. - Proven self-starter with a strong track record showing results, sound judgment, and detail orientation. - Able to manage the successful delivery of a portfolio of customer engagements. - Advanced proficiency in MS Office Suite or similar platforms. Join ABBYY, and you will: - Love How You Work: Provide remote and hybrid working options, flexible hours, paid volunteering days off, and paid parental leave. - Love Whom You Work With: Be part of a global team with colleagues spread across 15 countries, representing 30+ nationalities, guided by the values of respect, transparency, and simplicity. - Love What You Work On: Work with a company with over 35 years of experience, trusted by over 10,000 customers including Fortune 500 companies, and recognized for market leadership by top Analyst firms.,

As a BSS/BRM Migration Lead, you will be responsible for overseeing the migration of BRM data components, ensuring the successful transfer of legacy data to new systems. Your role will involve developing migration strategies, implementing migration plans, and verifying the integrity of migrated data through hands-on data loading and conversion techniques. You must have a strong working knowledge of BRM 12 Schema, data models, and legacy data mapping. Additionally, you should be proficient in SQL and have experience with BRM-CMT Data migration. Your expertise in handling encrypted data, data conversion, and post-migration analysis will be crucial in ensuring a smooth transition process. In this role, you will be required to develop scripts for reconciling migrated data, running parallel bill runs, and performing performance tests to optimize downtime. Your ability to execute data migration, develop migration strategy documents, and conduct data integrity testing post-migration will be essential for the success of the migration project. Mandatory skills for this role include strong programming skills in Java technologies, familiarity with migration tools like CMT, and the ability to produce migration reports with detailed data analysis. You should also have a good understanding of Kubernetes and be willing to travel as needed. Desirable functional and technical skills include domain knowledge in prepaid and postpaid billing areas for broadband/wireless services, problem-solving abilities, and experience working with billing and revenue management systems in both on-premise and cloud environments. Strong communication skills and the ability to work in Agile/Scrum or DevOps environments are also desired for this role.,

The role of Print industry eco-system solution and product specialist at Adobe's print business development team requires expertise in Enterprise and Production Print workflows and deployments, whether in premise or cloud. Your responsibilities will include identifying customers" needs and business objectives by analyzing their current business processes and print workflow services. You will play a key role in driving and leading the technology evaluation part of the sales lifecycle, serving as the primary technical advocate for Adobe's Print Services SDK & application. Collaboration with internal collaborators such as Product management, Engineering, Sales, Marketing, and Customer Success will be essential. Your role will also involve articulating technology and product positioning to both business and technical users, adeptly handling objections through documentation, presentations, and demonstrations. Establishing and maintaining strong customer relationships throughout the sales cycle and providing a robust defence against competing products and services will be part of your responsibilities. You will need to respond to functional and technical elements of RFIs/RFPs, as the role is global and requires a deep understanding of business ethics in different geographies. To succeed in this role, you must have presales or consulting experience in an enterprise SaaS platform-based organization with well-defined print workflows. A minimum of X+ years of experience in a similar role is required, along with hands-on experience in Enterprise Cloud Print Service deployment, Enterprise digital & print workflows, or intelligent document processing. Expertise in building and presenting Customer Points of view (POV) and value proposition decks is essential. You should be able to identify critical business issues customers face and provide suitable solutions, have strong software demonstration and value-selling experience, and excellent customer-facing skills, particularly in addressing and achieving agreement from senior executives. As a candidate, you should be a self-starter comfortable working in a fast-paced, innovative environment with high levels of collaboration and teamwork. A Bachelor's degree or equivalent experience in computer science or a related technical field is required, while a Master's degree or equivalent experience in business studies would be beneficial. Adobe is committed to making Adobe.com accessible to all users. If you have a disability or special need that requires accommodation to navigate the website or complete the application process, please contact accommodations@adobe.com or call (408) 536-3015.,

The responsibilities of this role include analyzing and assessing requirements with all business stakeholders, developing an implementation roadmap based on business demands, conducting Cost-Benefit Analysis for strategic investments in Warehouse automation, creating a change management process for smooth digital transformation, and fostering innovative solutions within Warehouse Management and Space Planning Systems in Retail & CPG. The qualifications required for this position are supply chain management experience with strong functional, technical, and customer-facing skills, a Bachelor's degree or equivalent experience (certification in Supply Chain & Logistics preferred), ability to interpret requirements using various methods, experience in warehouse transformation programs, 3PL and 4PL operational activities, knowledge of Supply Chain management solutions like WMS, WCS, TMS, LMS/LMD, excellent interpersonal skills, ability to devise solutions for complex material engineering flow problems, understanding of both business and IT challenges and solutions, experience with Agile implementation methodology preferred, and willingness to travel 100% to customer sites both domestically and internationally. This is a full-time position located in Visakhapatnam, requiring 2-8 years of experience in Business Administration.,

As a Service Delivery Engineer I at Sabre, you will be responsible for managing Airline Solutions (AS) Radixx go, Sabre Sonic Check-in, Digital Workspace, Interact, and Kiosk Delivery activities for multiple airlines. You will collaborate with internal Sabre teams and airline customers to prepare, validate, and support product changes and activations. Your role will involve interfacing with Sabre's product team to ensure future releases meet customer needs and that documentation is accurate. Your responsibilities will include effective communication with employees and executives, troubleshooting reported issues, and collaborating with different teams to resolve them promptly. Additionally, you will conduct Health Checks for the mentioned products with customers, participate in calls with airlines to review reported issues, and meet with the Project Management team to discuss progress and potential escalations. To excel in this role, you should have knowledge of airport operations, experience with departure control systems such as Radixx go or Sabre Sonic Check-in, familiarity with user interfaces like Interact Airports and digital workspace, basic skills in tools like GitHub and Oracle database, and strong communication and customer-facing abilities. If you are passionate about technology, enjoy solving complex problems through business intelligence and analytics, and thrive in a global team environment, Sabre offers an exciting opportunity for you to leverage your skills and contribute to delivering powerful solutions to our airline, hotel, and travel agency customers. Join us at Sabre and be part of a dynamic team that shapes the future of the travel industry.,

You have at least 10 years of experience and are highly proficient in SAPUI5 design and development, BTP Portal (Neo), and BTP Frontend Integration with Backend OData Services. You have a strong background in working within a Hybrid Cloud environment, such as Cloud Platform Integration. Your expertise includes using Web IDE, Git / Gerrit for Pull, Push, Commit, Review, and Merge operations. Additionally, you are skilled in Theme Designer, CSS, and Google Map API. Your hands-on experience with Agile methodology, Jira, and Service-Now ticket processing for incident management is essential for this role. You possess excellent communication skills and are adept at customer-facing interactions, particularly for requirement gathering and coordination purposes.,

You should have 10+ years of experience in D365 senior SCM Functional consulting area (AX2009 or AX2012 and Dynamics365FO). In this role, you will be responsible for architecting and implementing end-to-end solutions using Dynamics 365 Supply Chain Management, with a specific focus on Advance Warehousing. Your responsibilities will include working on large rollout projects, leading and driving analysis & design workshops with business stakeholders, and leveraging your Advance Warehousing experience. You should also have a strong understanding of Inventory, Costing, and Production processes in the SCM domain. Demonstrating your capabilities in evaluating SCM processes and recommending improvements will be crucial. You will work closely with both business and technical users to implement key solutions, showcasing excellent customer-facing skills and the ability to communicate effectively at all levels of an organization. Furthermore, you should be able to lead and manage offshore Finance Functional Consultants, as well as lead requirement gathering and discovery workshops with users and stakeholders. Your experience should cover all phases of a typical implementation, including requirement gathering, CRP, training, UAT, Go Live, and Support. Preparing detailed documentation such as FDD, Fit Gap analysis, Training Guides, etc., will be part of your responsibilities. Strong communication skills are essential for this role, as you will be engaging with various stakeholders. Additionally, you should be ready to work from the customer's location as needed.,

You are a skilled Sales System Engineer with a strong background in networking and IT systems, particularly within the ISP/TelcoNet domain. Your primary responsibility will be to support the sales process by providing technical expertise, conducting product demonstrations, assisting in client onboarding, and offering deployment support. Your key responsibilities will include collaborating with the sales team to understand client requirements and propose appropriate technical solutions, conducting live product demonstrations, handling client onboarding, configuration, and deployment of network monitoring solutions, supporting clients with troubleshooting, and preparing relevant documentation such as network diagrams and solution notes. To excel in this role, you should have a minimum of 2 years of experience in Networking, Pre-Sales, or System Engineering roles. You must possess a strong understanding of Layer 2/3 protocols, SNMP, TCP/IP, routing, switching, VPNs, firewalls, and have experience working with ISP, Telecom, or MSP clients. Familiarity with tools like PRTG, Zabbix, SolarWinds, or other NMS platforms is essential. Excellent communication and customer-facing skills are crucial, along with the availability to provide support during night hours for US clients. Preferred qualifications include CCNA/CCNP certifications, experience in Telco environments, service level monitoring, and handling global clients. The position offers flexible work hours, remote or on-site work options, a competitive monthly salary ranging between 50,000 - 1,50,000, the opportunity to work with global telecom and ISP clients, career growth prospects, training support, and performance incentives. If you meet the requirements and are interested in this position, please share your updated resume, highlighting your relevant certifications and telecom experience in your application.,

You will be part of the Oracle team as a BRM Developer, contributing to one of the fastest-growing teams and engaging in exciting projects. This is an opportunity for you to join a team of top-tier engineers, allowing you to expand your knowledge and skills with an industry leader. As an Intermediate Consultant, you will work independently while receiving some assistance and guidance to deliver high-quality work products that align with Oracle methodologies and practices. Your responsibilities will include implementing Oracle products and technologies to meet customer requirements. You will be expected to complete standard tasks and assignments independently, demonstrating your judgment and expertise within established policies and processes to provide functional and technical solutions for moderately complex customer engagements. To succeed in this role, you should have at least 3 years of experience in relevant functional or technical positions, along with an undergraduate degree or equivalent experience. Your expertise should be relevant to the practice focus, enabling you to effectively communicate and collaborate with team members and clients. Additionally, you should be open to travel as needed. Preferred qualifications for this position include over 3 years of industry experience working on BRM/ECE/PDC within the Telecom Industry, particularly in Business Support Systems. You should possess mandatory skills such as hands-on experience with the configuration and release management of Oracle BSS products like BRM/ECE/PDC/OCOMC. Proficiency in Oracle BRM/ECE/PDC configuration management tools such as GIT and SVN, as well as knowledge of branching, merging releases, version control, and posting releases to different environments, is essential. Desirable functional and technical skills include domain knowledge in Pre-paid and Post-paid Billing areas for Broadband/Wireless Voice/SMS/Data service provider. You should also have strong problem-solving, troubleshooting, and communication skills, along with the ability to engage with customers using Oracle tools and methodologies. Effective communication skills are crucial for interactions with internal stakeholders, customers, and partners. If you are eager to contribute your expertise to a dynamic team and enhance your skills in a challenging environment, this opportunity at Oracle may be the perfect fit for you.,

As an experienced professional in cloud infrastructure, you will be responsible for demonstrating expertise in Oracle Cloud Infrastructure (OCI) architecture, components, and services. With over 15 years of experience, you will showcase a deep understanding of cloud platforms like AWS, Azure, and GCP, along with IaaS/PaaS solutions across these platforms. Your role will involve designing and implementing scalable, secure cloud architectures, including complex network designs, and ensuring compliance and governance. Your qualifications for the position include proficiency in cloud migration strategies, lift-and-shift approaches, and third-party system integrations. You should possess professional certifications in OCI, AWS, Azure, or GCP, with a background in enterprise architecture to align business, application, and technology layers effectively. Additionally, you will be skilled in assessing existing IT landscapes, documenting technical requirements, and managing cloud environments to drive long-term value for enterprise accounts. The ideal candidate will have a proven track record of leading cloud migrations, building secure environments, and maintaining strategic customer relationships. You should be well-versed in Oracle Cloud Infrastructure (OCI) architecture and components, with hands-on experience across multiple cloud platforms. Strong familiarity with cloud lift-and-shift strategies, workload migration, and third-party integrations will be essential for this role. Furthermore, your expertise should extend to technology analysis, documentation, and building secure cloud environments with a focus on governance and compliance. You will be expected to manage enterprise-level customer relationships, collaborate with cross-functional teams, and drive business outcomes through technology solutions. Strong interpersonal, communication, and organizational skills are crucial for success in this role. At Oracle, we are committed to fostering diversity and inclusion, celebrating diverse insights and perspectives to drive innovation. We offer competitive employee benefits designed for parity, consistency, and affordability, including medical, life insurance, and retirement planning options. Our inclusive culture values individuals from various backgrounds and abilities, ensuring that all voices are heard and valued for a collaborative and innovative workforce. Your responsibilities will include governance, OCI architecture, multi-cloud management, escalation, and business value generation at the IC5 career level. Join us at Oracle, a global leader in cloud solutions, where innovation thrives through inclusivity, integrity, and opportunities for growth and contribution to the community.,

The ideal candidate for this position should possess the following attributes: - Good technical skills in Oracle Database with experience in Oracle Applications like Fusion Applications, EBS, PSFT, etc. - Knowledge and experience in Exadata, ExaCS, and Oracle Cloud Infrastructure. - Understanding of Artificial Intelligence and its applications. - Familiarity with technical architecture, operating systems, and networks. - Strong customer-facing skills. - Ability to multitask and maintain composure in high-stress situations. - Strong problem-solving skills and willingness to learn new technologies. - Detail-oriented, organized, and excellent communication skills. - University degree with postgraduate technical or management qualifications. - OCI Certified / ITIL Foundation Certification in IT Service Management / PMP / Azure Cloud Certification. The candidate should have a minimum of 15 years of experience in Oracle products, including Technical/Functional and Project/Program Management. The role will be based in Bangalore/Hyderabad. Responsibilities include: - Providing direction and mentoring to team members. - Demonstrating authority and understanding of customer's business strategies. - Managing Oracle Support relationship with designated large accounts. - Establishing professional relationships with key customer contacts. - Leading complex Account Planning and Account Reviews. - Executing Project and Contract Management. - Contributing to regional and global strategy execution. - Ensuring diversity and inclusion in the workforce. Oracle offers a competitive suite of Employee Benefits, including Medical, Life Insurance, Retirement Planning, and more. The company is committed to fostering a diverse and inclusive culture that values different perspectives and insights. Career Level: IC4 Responsibilities: - Governance - Account Management - Escalation Management - Business Value Generation - Lead Generation About Us: Oracle is a world leader in cloud solutions, using innovative technology to address current challenges. The company values inclusivity and empowers employees to contribute to innovation. Oracle provides global opportunities with a focus on work-life balance and competitive benefits. Employee engagement in volunteer programs is encouraged. Oracle is committed to including individuals with disabilities in all stages of the employment process. Accessibility assistance or accommodation requests can be made by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,

You should have a minimum of 15 years of Project Management experience and possess a PMP certification. A Bachelor's Degree or equivalent experience is required, and a Master's degree is preferred. You must have an in-depth understanding of project management methodologies and deployment practices specific to IT technologies. It is essential to have a comprehensive understanding of financial processes and the ability to create financial tracking tools, track project metrics, forecast future trends, and manage change. You should also have an excellent understanding of the contract process, including managing contract modifications and leading negotiations surrounding contract scope, cost, and schedule. Furthermore, you must excel in issue management and resolution, as well as risk mitigation. Strong resource and team management and development skills are necessary, along with conflict management and resolution expertise. Your communication skills, both written and verbal, should be exceptional, and you should be proficient in making effective presentations to customers. In this role, you will be responsible for ensuring that projects are planned and executed in line with PMO methodology. You will need to maintain a continued focus on deployment process improvements, regularly inspect project deliverables, and ensure the team is meeting project schedule, scope, and financial milestone expectations. Additionally, you will be expected to assist team members in accurate project forecasting, coach resources on schedules, and communicate any escalations and project concerns in a timely manner. Collaboration with other PMO leaders is essential to address resourcing gaps or needs. Effective recruitment and interviewing techniques should be utilized to manage forecast staffing needs. Working directly with Sales, Strategic Program Management, and deployment resources is crucial to ensure the successful execution of engagements. You should demonstrate WWT's values and culture in all your actions and communications and serve as a role model to peers and direct and indirect reports.,

As a Production Support Specialist, your primary responsibility will be to resolve day-to-day issues related to a variety of distributed applications that support business operations, particularly on the Collection side. It is essential to ensure that all issues and service requests are addressed promptly and closed within the specified Turn-Around Time (TAT) to meet the requester's satisfaction. Additionally, you will be expected to provide effective business solutions and actively engage in incident and problem management. Key tasks will include updating key control systems following the prescribed procedures in a timely manner, creating and maintaining documentation such as "run book" for supported applications, and actively participating in User Acceptance Testing (UAT) and System Integration Testing (SIT). You will also be responsible for planning and executing Disaster Recovery (DR) drills for business applications, as well as preparing, executing, and monitoring Standard Operating Procedures (SOPs). Furthermore, your role will involve acting as a liaison with vendors, managing Service Level Agreements (SLAs), and ensuring compliance with audit and regulatory requirements. The ideal candidate should possess experience in Collection, Customer Relationship Management (CRM), Loan Origination System (LOS), Enterprise Applications, Websites, and Mobile Apps. Exposure to Collection Apps, particularly Indus Collect, will be advantageous. Proficiency in working with web-based applications, middleware, and integration through APIs, as well as familiarity with application servers like Oracle, IAS, Websphere, IIS, and Apache Tomcat, is essential. A strong background in databases such as Oracle, MS SQL, MySQL, and Postgres is preferred. The successful candidate will demonstrate excellent problem-solving abilities, leadership skills, and a logical mindset with the ability to think innovatively. Effective communication, both written and verbal, along with good interpersonal skills, will be crucial in this role. Moreover, you should be flexible, cooperative, and resilient, capable of working efficiently under pressure and adapting to changing priorities. Adherence to audit processes and compliance standards is a fundamental aspect of this position. If you are looking for a dynamic role that combines technical expertise with business acumen and a client-centric approach, this opportunity is ideal for you.,

The Technical Account Managers in our company play a crucial role in meeting customer expectations and assisting them in effectively utilizing their observability and security data. We are seeking dedicated, sharp, and humble professionals with a proven track record of technical customer-facing experience. As a Technical Account Manager, you will serve as a trusted advisor, guiding our customers through their monitoring, security, and observability journey. This role requires a unique blend of high technical expertise and a strong focus on customer satisfaction, renewal, and expansion. Responsibilities: - Address customers" technical challenges by leveraging the platform, integrating new data, and existing integrations. - Gain a deep understanding of customers" technical requirements and business objectives to consistently deliver new artifacts and value. - Lead the onboarding process, from implementing new integrations to providing training and troubleshooting support. - Demonstrate expertise in the Log Management/Observability markets to assist customers with best technical practices. - Develop a tailored game plan for each customer based on data analysis and specific needs. - Cultivate relationships and collaborate with technical counterparts to drive product adoption. - Conduct Quarterly Business Reviews (QBRs) with customers to review delivered value and address their ongoing needs. - Advocate for customer requirements internally and influence the product development roadmap. - Collaborate with the Sales team on renewals, upsells, cross-sells, and expansion opportunities. Requirements: - Background knowledge of DevOps/Cloud/Observability. - Industry expertise and insights on Monitoring, Observability, Log Management, and SIEM. - Hands-on experience in technical integrations and complex troubleshooting. - Previous experience in customer-facing roles with exceptional customer communication skills. - Proficiency in English communication, both written and verbal. - Strong presentation skills to establish credibility with executives. - Hands-on experience in Engineering/DevOps is advantageous. - Proficiency in coding in high-level programming languages like Java, Go, Python is a plus. - BSc degree in Computer Science/Engineering is beneficial. - Experience in SAAS B2B software companies is a bonus. Join our team as a Technical Account Manager and be a key player in delivering exceptional service and value to our customers while driving business growth and success.,