3 Customerfacing Skills Jobs

You should have a minimum of 15 years of Project Management experience and possess a PMP certification. A Bachelor's Degree or equivalent experience is required, and a Master's degree is preferred. You must have an in-depth understanding of project management methodologies and deployment practices specific to IT technologies. It is essential to have a comprehensive understanding of financial processes and the ability to create financial tracking tools, track project metrics, forecast future trends, and manage change. You should also have an excellent understanding of the contract process, including managing contract modifications and leading negotiations surrounding contract scope, cost, and schedule. Furthermore, you must excel in issue management and resolution, as well as risk mitigation. Strong resource and team management and development skills are necessary, along with conflict management and resolution expertise. Your communication skills, both written and verbal, should be exceptional, and you should be proficient in making effective presentations to customers. In this role, you will be responsible for ensuring that projects are planned and executed in line with PMO methodology. You will need to maintain a continued focus on deployment process improvements, regularly inspect project deliverables, and ensure the team is meeting project schedule, scope, and financial milestone expectations. Additionally, you will be expected to assist team members in accurate project forecasting, coach resources on schedules, and communicate any escalations and project concerns in a timely manner. Collaboration with other PMO leaders is essential to address resourcing gaps or needs. Effective recruitment and interviewing techniques should be utilized to manage forecast staffing needs. Working directly with Sales, Strategic Program Management, and deployment resources is crucial to ensure the successful execution of engagements. You should demonstrate WWT's values and culture in all your actions and communications and serve as a role model to peers and direct and indirect reports.,

As a Production Support Specialist, your primary responsibility will be to resolve day-to-day issues related to a variety of distributed applications that support business operations, particularly on the Collection side. It is essential to ensure that all issues and service requests are addressed promptly and closed within the specified Turn-Around Time (TAT) to meet the requester's satisfaction. Additionally, you will be expected to provide effective business solutions and actively engage in incident and problem management. Key tasks will include updating key control systems following the prescribed procedures in a timely manner, creating and maintaining documentation such as "run book" for supported applications, and actively participating in User Acceptance Testing (UAT) and System Integration Testing (SIT). You will also be responsible for planning and executing Disaster Recovery (DR) drills for business applications, as well as preparing, executing, and monitoring Standard Operating Procedures (SOPs). Furthermore, your role will involve acting as a liaison with vendors, managing Service Level Agreements (SLAs), and ensuring compliance with audit and regulatory requirements. The ideal candidate should possess experience in Collection, Customer Relationship Management (CRM), Loan Origination System (LOS), Enterprise Applications, Websites, and Mobile Apps. Exposure to Collection Apps, particularly Indus Collect, will be advantageous. Proficiency in working with web-based applications, middleware, and integration through APIs, as well as familiarity with application servers like Oracle, IAS, Websphere, IIS, and Apache Tomcat, is essential. A strong background in databases such as Oracle, MS SQL, MySQL, and Postgres is preferred. The successful candidate will demonstrate excellent problem-solving abilities, leadership skills, and a logical mindset with the ability to think innovatively. Effective communication, both written and verbal, along with good interpersonal skills, will be crucial in this role. Moreover, you should be flexible, cooperative, and resilient, capable of working efficiently under pressure and adapting to changing priorities. Adherence to audit processes and compliance standards is a fundamental aspect of this position. If you are looking for a dynamic role that combines technical expertise with business acumen and a client-centric approach, this opportunity is ideal for you.,

The Technical Account Managers in our company play a crucial role in meeting customer expectations and assisting them in effectively utilizing their observability and security data. We are seeking dedicated, sharp, and humble professionals with a proven track record of technical customer-facing experience. As a Technical Account Manager, you will serve as a trusted advisor, guiding our customers through their monitoring, security, and observability journey. This role requires a unique blend of high technical expertise and a strong focus on customer satisfaction, renewal, and expansion. Responsibilities: - Address customers" technical challenges by leveraging the platform, integrating new data, and existing integrations. - Gain a deep understanding of customers" technical requirements and business objectives to consistently deliver new artifacts and value. - Lead the onboarding process, from implementing new integrations to providing training and troubleshooting support. - Demonstrate expertise in the Log Management/Observability markets to assist customers with best technical practices. - Develop a tailored game plan for each customer based on data analysis and specific needs. - Cultivate relationships and collaborate with technical counterparts to drive product adoption. - Conduct Quarterly Business Reviews (QBRs) with customers to review delivered value and address their ongoing needs. - Advocate for customer requirements internally and influence the product development roadmap. - Collaborate with the Sales team on renewals, upsells, cross-sells, and expansion opportunities. Requirements: - Background knowledge of DevOps/Cloud/Observability. - Industry expertise and insights on Monitoring, Observability, Log Management, and SIEM. - Hands-on experience in technical integrations and complex troubleshooting. - Previous experience in customer-facing roles with exceptional customer communication skills. - Proficiency in English communication, both written and verbal. - Strong presentation skills to establish credibility with executives. - Hands-on experience in Engineering/DevOps is advantageous. - Proficiency in coding in high-level programming languages like Java, Go, Python is a plus. - BSc degree in Computer Science/Engineering is beneficial. - Experience in SAAS B2B software companies is a bonus. Join our team as a Technical Account Manager and be a key player in delivering exceptional service and value to our customers while driving business growth and success.,