99 Wintel Jobs

Install, configure, and maintain Zabbix server, proxy, and agents. Develop custom discovery templates and monitoring scripts for Oracle, Linux, Wintel, etc. Troubleshoot Zabbix server HA environments and manage Service Guard clusters. Administer Zabbix proxypool allocation, DB partitioning, and queue management. Configure Zabbix agents (active/passive), trappers, and housekeeping. Integrate and manage Grafana dashboards, alerts, and data sources. Utilize Zabbix API for automation and custom monitoring. Handle server migrations and vendor case escalations. Primary Skills Zabbix Server (v4 and above) Custom discovery template scripting Zabbix API scripting Zabbix HA environment troubleshooting Grafana dashboard and alert configuration Secondary Skills Zabbix Proxy Server administration Proxy pool and DB partition management Zabbix agent configuration (active/passive) Integration with Oracle, Linux, Wintel endpoints Service Guard cluster management Vendor coordination and case handling

Main Purpose of Job: The Architecture team is responsible for supporting the planning, design, and development of our cloud-based products to support various lines of business at ISS. The main purpose of this job is to design and implement information systems by providing cloud infrastructure solutions, governance and support that is best fit-for-purpose for ISS. Ensure that all systems are working at optimal levels. Support development of technologies and systems using cloud solutions. Key Accountabilities: Ownership and development of the Technology Architecture Domain. Align infrastructure with technology strategy, formulate plans for infrastructure standardization, principles, best practices, and governance. Ensure cloud infrastructure standards are defined, controlled, and governed for optimal cost-effective usage, delivering business value across all products, projects and BAU work streams. Develop a gap plan between the current and future state of infrastructure architectures and work with other architects to develop roadmaps for transition. Create HLDs and LLDs as appropriate and maintain documentation. Adhere to required standards and methods. Provide expertise in infrastructure frameworks, emerging technologies, best practices, and new versions of cloud-based products. Work as advisor to key stakeholder groups, including IT Operation teams such as the Service Desk, Networks, Wintel, Network Monitoring, Incident, Change and Problem Management teams. These teams support SaaS platforms, AWS self-hosted environments, on-premises infrastructure, and vendor managed cloud services. Communicate, socialize, and coordinate all enterprise efforts that affect IT Infrastructure. Chair the Cloud CoE. The post holder will perform any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Key Deliverables: Evaluate System Requirements: Analyse business requirements to identify new or amended hardware, operating systems, or connectivity solutions. Coordinate with all areas of the organisation to monitor systems and verify that they re running optimally. Deliver technical requirements of complex infrastructure systems and make the necessary modifications. Alternate Solutions and Improvements: Recommend alternative technologies and improvements to enhance information systems, to support organisational goals. Present recommendations clearly and understandably to senior leaders. Lead Design and Review of New Systems: Lead the design and review processes against the new systems infrastructure requirements and its delivery. Develop and document proposed technical designs for the integration and implementation of new software, working across the IT department. Integrate New Infrastructure and Evaluate Projects: Create detailed plans for the integration of new systems architecture into existing infrastructure. Bridge any gaps between infrastructure, devops, architecture and operations, through planning, technical direction and support. After a new system has been integrated, participate in evaluating the success of the project, identifying best practices and lessons learned. Provide feedback to leadership and incorporate this information into future integration plans. Execute test plans and verify proper operation of completed system implementations. Identify and collect performance data to monitor systems. Essential 15+ Years in an IT environment with at least 5+ years of hands-on experience as an Architect or senior technical lead managing AWS Services - Infra, Network, Database etc. 3-5 years of direct experience as an Infrastructure/Cloud Architect with hand on experience of, and assisted in, the implementation of governance, controls, and standards in the IT Infrastructure domain. Must have a strong hold on designing, integrating, and managing complex infrastructure solutions. Must possess demonstrable knowledge of system administration and software development to coordinate with the enterprise to deliver their computing needs and requirements. Understanding the difference between Business and IT, effectively speaking with both worlds. Strong understanding of SDLC/engineering processes, roles, Requirements Management, QA etc. with practical experience of tools supporting it viz. Jira, Confluence, Zoho or similar ITSM tools. Good understanding of project management methodologies (e.g., Scrum, Kanban, Scaled Agile, SAFe, ITIL etc.) Rich experience with web-based application (preferably with high load, high availability, fault tolerance requirements in place) Strong communicator (verbal and written); ability to talk to different disciplines of stakeholders at all levels of the organization. Presentation and facilitation skills. Highly adaptable, strong prioritization and ability to work well under pressure meet deadlines. Influencing and negotiation skills. Leadership of projects and team management. Understanding of cloud security/cyber security domain. Understanding of the data domain. Desirable: Experience in implementation of bots for IT Service Delivery. Experience with IaC, ideally Terraform Any Shipping or Maritime Certification. Knowledge of port agency Product Management. Experience in DevOps, AWS, or Azure Cloud Production Support. Good Commercial alignment / awareness.

Required Skills Technology | Operating System|Working knowledge on Virtualization technology like Hyper-V, VMware, commissioning of new guests Technology | Operating System|Maintain RAID and involve in mirroring and migration activities Technology | Operating System|Knowledge of different storage protocols such as ISCSI, FC, SCSI, CIFS, NFS etc Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3.Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. Howe'ver in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user or customer communication, - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. Howe'ver in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Compute, UCS Manager Administration RBAC - Delegate and control user accessprivileges according to the role Communication Service- Configure CIM XML,HTTP, HTTPS, SMASH CLP, SNMP, SSH, and Telnet to interface Organizations -policies, pools, and service profiles CIMC - Close the KVM, vMedia, and SOLsessions Backup and Restore - full state, all configuration, systemconfiguration, and logical configuration backup Virtualization (VMware, 5.Xand 6.X) Installing and Managing, Administration, performance fine tune (host,VM, virtual Appliance, vCenter) Virtual Network Configuration Administration Virtual Storageconfiguration Administration Backup recovery Wintel Administration Investigate, debug and solve windows Operating System Analyze and update theplatforms where needed to keep them secure and compliant with any relevantsecurity standards Wintel Administration. Compute, UCS Manager Administration RBAC - Delegate and control user access privileges according to the role Communication Service- Configure CIM XML, HTTP, HTTPS, SMASH CLP, SNMP, SSH, and Telnet to interface Organizations - policies, pools, and service profiles CIMC - Close the KVM, vMedia, and SOL sessions Backup and Restore - full state, all configuration, system configuration, and logical configuration backup. Virtualization (VMware, 5.X and 6.X) Installing and Managing, Administration, performance fine tune (host, VM, virtual Appliance, vCenter) Virtual Network Configuration Administration Virtual Storage configuration Administration Backup recovery Wintel Administration Investigate, debug and solve windows Operating System Analyze and update the platforms where needed to keep them secure and compliant with any relevant security standards

Hi, We are having an opening for Wintel Manager(Server & OS Management) at our Mumbai location Job Summary : Experienced IT Infrastructure Lead responsible for managing day-to-day operations of the Wintel environment, including Servers, Virtualization platform, and associated technologies. This role involves collaborating with vendors and cross-functional teams to deliver BAU services and infrastructure projects, while ensuring secure, compliant, and efficient IT operations. Key responsibilities include solution design, technical governance, patch and compliance management, lifecycle planning, and audit readiness. The position also focuses on mentoring team members, driving root cause analysis and performance improvements, and ensuring readiness for technology migrations and hardware refreshes. Areas Of Responsibility : Key Deliverables & Responsibilities Operational Excellence Manage the global Wintel operations (Windows & Linux, Virtualization, File Servers and related Ecosystem) in partnership with service provider. Lead 24x7 BAU activities, incident response, and escalations with hands-on technical depth. Govern patch compliance, performance optimization, and infrastructure hardening. Review, standardize, and drive continuous improvement of operational tasks and GSOPs. Design, Manage and Perform the DR for applications inline with Backup, Storage and Application teams. Project Management & Technical Delivery Lead the technical execution of infrastructure projects, including OS upgrades, migrations, and platform transitions. Architect and implement infrastructure solutions for new business requirements. Drive initiatives for virtualization, automation, capacity planning, and legacy system upgrades. Ensure proper documentation and technical sign-off for infrastructure change implementations. Lead the technical governance of infrastructure changes, ensuring impact analysis, rollback plans, and CAB approvals. Manage annual IT infrastructure budgets including hardware refresh, AMC, licensing, and managed services costs. Governance, Compliance & Audit Maintain compliance with internal controls, GxP, and InfoSec policies. Conduct periodic review of EOL/EOS platforms and define decommission strategies. Track and resolve audit findings, document evidences, and support RCA processes. People & Stakeholder Management Mentor and develop Wintel L2/L3 team members and assess skill readiness in tower in line with service provider. Collaborate with application, security, and compliance teams for cross-functional initiatives. Vendor & Partner Management Govern SLAs, KPIs, and deliverables of infrastructure service partners. Lead operational governance meetings with service provider and track performance metrics. Review contract alignment, invoicing accuracy, and resource utilization. Financials, Inventory & Risk Govern asset lifecycle and Wintel server license compliance across environments. Maintain an up-to-date CMDB and ensure accuracy for DR/BCP planning. Highlight cost drivers, propose optimization opportunities, and assist in budget forecasting. Innovation & Strategic Planning Identify infrastructure gaps and propose innovative solutions including automation. Drive modernization of Windows platforms and transition cloud environments which are supported. Educational Qualification : Graduation Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Windows Server Administrator VMware VCP , Hyperconverged ITIL Foundation Scripting language VB, Bash or Powershell Experience : 10 to 12 years experience. Skill (Functional & Behavioural): 12+ Wintel Management 10+ VMware Virtualization Server hardware management. Windows servers & Linux server Management Knowledge on Active Directory, ADFS and Knowledge of Azure AD is Plus License and SLA Tracking. Knowledge on Network Management Knowledge Cloud management People Management

Statement of Purpose To design, plan and implement servers and to ensure consistent performance maximizing Uptime. To ensure that there is 24x7 support from the Server Management Group. Summary of Essential Job Functions 1. Deliver 100% uptime of all server infra while upkeep the resilient IT architecture . 2. Site-to-site migration/movements of servers or VMs for all the domains which can be globalized and managed. 3. Work in tandem with our business team to identify and implement the most optimal cloud-based solutions for the company 4. Define and document best practices and strategies regarding application deployment and infrastructure maintenance 5. Provide guidance, thought leadership, and mentorship to development teams to build cloud competencies 6. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design 7. Managing cloud environments in accordance with company security guidelines Minimum requirements (Education Qualification & Work Experience) 1. Preferably a Masters Degree or a Bachelors degree in Computers Science or Electronics & Telecommunication 2. Any management-related certification or any other technical certification from GCP, AWS or AZure would be an added advantage. 3. Minimum 5-8 years relevant in Wintel and experience Competency Requirements: [Technical & Behavioral] Implementing, maintaining, monitoring, and supporting the IT infrastructure /Cloud with Linux /windows OS. Familiarity with OpenSource tools like OKTA, Squid, Nagios, Cacti, Chef, Ansible and scripting skills Performs Windows PC, Servers, Hyper-V systems, Nutanix and Linux systems administration. Designs, configures, and maintains physical and virtual machines, (Windows, Linux). Provides level 3 support for End-user computing systems. Performs Microsoft Teams, SharePoint, and OneDrive Administration Services. Performs Email administration Email Services (Exchange Online). Microsoft 365 Exchange administration, mailboxes, user accounts, distribution groups, etc. Manage Microsoft 365 Security and Compliance, Monitoring and Email Filtering. Assist with day-to-day networking duties to ensure network reliability, availability, and serviceability within minimal interruption. Rolls and Responsibilities 1. Follow defined processes as per the SLA. 2. Preparing shift schedule and resource planning for 24x7 support by weekly. 3. Planning up for any immediate production upgrade or ramp-up requirements. 4. Weekly meeting with the team for any new requirements/projects/migration. 5. KRA for the team for every quarterly performance and annual appraisal. 6. Server/security audit preparations for any external client audits and internal audits. 7. Planning and designing of movement/migration of server related to OS and application to a new hardware. 8. Checking and approving the daily task tracker, attendance tracker and change requests. 9. Defining SMG related process for any activity. 10. Attend training/seminars to develop relevant knowledge and skills. 11. Handling any new program server policies or server / services requirement to suggest the engineers and guide them for a new implementation. 12. Managing the shift and ensure that the escalations are closed as per the SLA 13. Knowledge and implementation of open source technology 14. Auditing the process documents logs, backup logs, antivirus logs of all the servers 15. Planning, sizing and implementation of server infrastructure for Asterisk open source deployment. Performance Measures [Metrics for evaluating Job Holders] 1. No. of points scored for each assigned projects. 2. Task tracking performance system record on a daily basis by the respective team. 3. Overall performance gauged by team performance. 4. Technological developments research & new process developments 5. Operational excellence of individuals.

Statement of Purpose To design, plan and implement servers and to ensure consistent performance maximizing Uptime. To ensure that there is 24x7 support from the Server Management Group. Summary of Essential Job Functions 1. Deliver 100% uptime of all server infra while upkeep the resilient IT architecture . 2. Site-to-site migration/movements of servers or VMs for all the domains which can be globalized and managed. 3. Work in tandem with our business team to identify and implement the most optimal cloud-based solutions for the company 4. Define and document best practices and strategies regarding application deployment and infrastructure maintenance 5. Provide guidance, thought leadership, and mentorship to development teams to build cloud competencies 6. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design 7. Managing cloud environments in accordance with company security guidelines Minimum requirements (Education Qualification & Work Experience) 1. Preferably a Masters Degree or a Bachelors degree in Computers Science or Electronics & Telecommunication 2. Any management-related certification or any other technical certification from GCP, AWS or AZure would be an added advantage. 3. Minimum 5-8 years relevant in Wintel and experience Competency Requirements: [Technical & Behavioral] Implementing, maintaining, monitoring, and supporting the IT infrastructure /Cloud with Linux /windows OS. Familiarity with OpenSource tools like OKTA, Squid, Nagios, Cacti, Chef, Ansible and scripting skills Performs Windows PC, Servers, Hyper-V systems, Nutanix and Linux systems administration. Designs, configures, and maintains physical and virtual machines, (Windows, Linux). Provides level 3 support for End-user computing systems. Performs Microsoft Teams, SharePoint, and OneDrive Administration Services. Performs Email administration Email Services (Exchange Online). Microsoft 365 Exchange administration, mailboxes, user accounts, distribution groups, etc. Manage Microsoft 365 Security and Compliance, Monitoring and Email Filtering. Assist with day-to-day networking duties to ensure network reliability, availability, and serviceability within minimal interruption. Rolls and Responsibilities 1. Follow defined processes as per the SLA. 2. Preparing shift schedule and resource planning for 24x7 support by weekly. 3. Planning up for any immediate production upgrade or ramp-up requirements. 4. Weekly meeting with the team for any new requirements/projects/migration. 5. KRA for the team for every quarterly performance and annual appraisal. 6. Server/security audit preparations for any external client audits and internal audits. 7. Planning and designing of movement/migration of server related to OS and application to a new hardware. 8. Checking and approving the daily task tracker, attendance tracker and change requests. 9. Defining SMG related process for any activity. 10. Attend training/seminars to develop relevant knowledge and skills. 11. Handling any new program server policies or server / services requirement to suggest the engineers and guide them for a new implementation. 12. Managing the shift and ensure that the escalations are closed as per the SLA 13. Knowledge and implementation of open source technology 14. Auditing the process documents logs, backup logs, antivirus logs of all the servers 15. Planning, sizing and implementation of server infrastructure for Asterisk open source deployment. Performance Measures [Metrics for evaluating Job Holders] 1. No. of points scored for each assigned projects. 2. Task tracking performance system record on a daily basis by the respective team. 3. Overall performance gauged by team performance. 4. Technological developments research & new process developments 5. Operational excellence of individuals.

Windows Administrator Responsibilities: Assessing the stability, security, and scalability of installed Windows systems. Discussing system and server upgrades with IT managers. Installing or upgrading Windows systems and servers. Providing technical support for staff and back-end system users. Troubleshooting system and server errors. Reviewing system error logs and user-reported errors. Monitoring and updating the Windows codebase. Managing user access. Monitoring system performance. Maintaining server architecture security and creating system backups. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Basic Skills Windows environment knowledge Active directory, IIS, Task scheduler. Scripting PowerShell and Perl (Good knowledge) Microsoft SQL Database IIS and batches config MqSeries TOMCAT, WAS CFT Universe Jira Any Monitoring tool Incident Management. Hands on Experience in Windows Server Migrations. Secondary Skills Verbal Communication

Role & responsibilities Position Overview: We are seeking a skilled and experienced Data Center Technical Lead to oversee the technical operations of our data centre. The ideal candidate will have strong expertise in Wintel environments, virtualization, backup solutions, and storage technologies, with a focus on Veritas and EMC tools. This role requires a proactive leader who can manage complex projects and ensure optimal performance and reliability of our systems. Key Responsibilities: - Lead and manage the technical team responsible for the data center operations. - Oversee Wintel environments, including server installations, configurations, and maintenance. - Implement and manage virtualization solutions using [specific VM technologies]. - Administer and optimize backup processes using Veritas backup tools. - Manage EMC storage systems, ensuring efficient data storage and retrieval. - Provide basic support and understanding of proxy servers and Microsoft Exchange. - Collaborate with cross-functional teams to define and implement data center strategies. - Ensure compliance with security policies and best practices. - Troubleshoot and resolve technical issues in a timely manner. - Stay updated with industry trends and technologies to continuously improve operations. Qualifications: - Bachelors degree. - Minimum 10 years of experience in data center operations or a related field. - Strong technical knowledge of Wintel environments and virtualization technologies. - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. - Excellent problem-solving skills and the ability to work under pressure. - Strong leadership and team management abilities. - Effective communication skills, both verbal and written. Preferred Skills: - Certifications in relevant technologies (e.g., VMware, Veritas, EMC). - Experience with cloud technologies and hybrid environments. - Familiarity with ITIL practices and frameworks.

Role & responsibilities Position Overview: We are seeking a skilled and experienced Data Center Technical Lead to oversee the technical operations of our data centre. The ideal candidate will have strong expertise in Wintel environments, virtualization, backup solutions, and storage technologies, with a focus on Veritas and EMC tools. This role requires a proactive leader who can manage complex projects and ensure optimal performance and reliability of our systems. Key Responsibilities: - Lead and manage the technical team responsible for the data center operations. - Oversee Wintel environments, including server installations, configurations, and maintenance. - Implement and manage virtualization solutions using [specific VM technologies]. - Administer and optimize backup processes using Veritas backup tools. - Manage EMC storage systems, ensuring efficient data storage and retrieval. - Provide basic support and understanding of proxy servers and Microsoft Exchange. - Collaborate with cross-functional teams to define and implement data center strategies. - Ensure compliance with security policies and best practices. - Troubleshoot and resolve technical issues in a timely manner. - Stay updated with industry trends and technologies to continuously improve operations. Qualifications: - Bachelors degree. - Minimum 10 years of experience in data center operations or a related field. - Strong technical knowledge of Wintel environments and virtualization technologies. - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. - Excellent problem-solving skills and the ability to work under pressure. - Strong leadership and team management abilities. - Effective communication skills, both verbal and written. Preferred Skills: - Certifications in relevant technologies (e.g., VMware, Veritas, EMC). - Experience with cloud technologies and hybrid environments. - Familiarity with ITIL practices and frameworks.

- Minimum 10 years of experience in data center operations - Strong technical knowledge of Wintel environments - Proficiency with Veritas backup tools and EMC storage solutions. - Basic understanding of proxy servers and Microsoft Exchange. -

NTT is hiring for Wintel SME EXP - 7 Years skill - L3 wintel AD, DNS, DHCP, GPO, O365, exchange IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Datacenter - Wintel Stack.

Job Role Wintel domain - This position is responsible for operation and management of technology built on WINTEL stack.Main resposibility is to ensure Availability and fulfilment of operations KPI. This roles will be technofunctional role where individual need to understand business application runing on windows stack. Job Responsibilities *Responsible for manging windows environment. *Manage technology stack. *Planning system and server upgrade. *Assessing the stability, security, and scalability of installed Windows systems *Ensuring monthly KPI complaince *Incident management *Root cause analysis *Adherence to policy and procedures. Technical Skills Windows Server Knowledge Microsoft O365 administration Microsoft IIS admin skills Microsoft Active Directory / IntraID administration Microsoft Exchange administration Windows authentication and single sign on VMWARE administation Citrix and VMWARE VDI skillset Ability of windows integration with other platform Incident and operation management Educational Qualification BTECH Any Other (Certification etc.): ITIL, Windows Certification,O365 Administration Work Experience (Years) 4 years to 8 years

Required Skills Technology | (Operating) System Administration|Windows Server Administration Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS Technology | Operating System | Knowledge on performance management for OS Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user,customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

: Job Title- Production Support Analyst, AS Location- Pune, India Role Description L2 Technical Application Support What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support. Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs. Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors. Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. The candidate may have to work in shifts as part of a rota covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts) Weekend coverage may need to be provided on rotational basis. Your skills and experience 6 to 8 years providing hands on IT support and interacting with application end users. Preferred: Experience in an investment bank, financial institution, or large corporation. Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma). Good analytical and problem-solving skills. Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Understanding of ITIL / SRE best practices for supporting a production environment Preferred: Experience in Google Cloud Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network. Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability. TECHNICAL COMPETENCIES Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Knowledge of commands need to navigate, troubleshoot issues and provide status of these systems. Preferred: Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting. Preferred: Experience with Java hosting environments like WebSphere, Tomcat etc. Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance. Experience of monitoring tools such as Geneos and New Relic. Experience and hands-on on IBM BPM, Camunda , WAS etc. (preferred) Experience on RPA platforms like Blueprism/Chatbots (Preferred) Experience in Devops/SRE. Knowledge and development experience in Ansible automation. Experience in shell scripting, python. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Role & responsibilities Citrix L3 Wintel L3 Engineer with very good troubleshooting and communication skills Deploy and manage Citrix end to end infrastructure in AWS Any Cloud Ability to handle Hybrid Citrix environment with Control Centers at Citrix Cloud Thorough knowledge in handling Citrix DesktopsasaService DaaS Proficiency in Delivery Group machine catalog machine creation services MCS Ability to handle Citrix Netscaler ADC including all SSL renewals ADC policies Virtual Servers Knowledge of handling Citrix Solution with SAML SSO through Okta ADFS Any IdP for secured single sign on Experience in Citrix DaaS Virtual Apps and services with multiple sites and farms Citrix Patch Management and life cycle management Experience on Citrix WEM Citrix Policies Active Directory Policies Knowledge in configuring Roaming profiles and Streaming profile Citrix upgrade and farm consolidation from planning to implementation PowerShell scripting IIS Log cleanup basic deployment application pool recycle ITIL Working Knowledge of Ticketing tool any Good knowledge of change management processes and Problem Management Demonstrate good communication analytical problem solving skills

Vulnerability and Security Compliance Lead Job Summary We are seeking an experienced Vulnerability and Security Compliance Lead to join our team. The ideal candidate will be responsible for leading efforts to identify, assess, and remediate vulnerabilities across our IT infrastructure while ensuring compliance with relevant security standards and regulations. You will work closely with cross-functional teams to develop and implement security policies, procedures, and best practices that protect our organization from threats. Key Responsibilities Vulnerability Management Lead the vulnerability management program, including vulnerability scanning, assessment, and remediation processes. Coordinate with IT and engineering teams to prioritize and address identified vulnerabilities based on risk impact. Security Compliance Ensure compliance with industry standards and regulations (e. g. , ISO 27001, NIST, PCI-DSS, HIPAA) by developing and maintaining security policies, procedures, and documentation. Conduct regular compliance assessments and audits to identify gaps and recommend corrective actions. Risk Assessment Perform risk assessments to identify potential threats and vulnerabilities to the organizations information assets. Develop and implement risk mitigation strategies and controls to reduce exposure to security threats. Security Policies and Procedures Develop, review, and update security policies, procedures, and guidelines to align with best practices and regulatory requirements. Communicate security policies and compliance requirements to employees and stakeholders to promote awareness and adherence. Incident Response Lead incident response efforts related to security breaches or vulnerabilities, ensuring timely identification, containment, and remediation. Conduct post-incident reviews to assess the effectiveness of response actions and implement improvements. Collaboration and Training Collaborate with IT, legal, and other departments to ensure alignment on security compliance initiatives. Provide training and awareness programs to employees on security best practices, compliance requirements, and vulnerability management. Continuous Improvement Stay current with the latest security trends, threats, and compliance requirements, evaluating their impact on the organization. Recommend and implement improvements to security controls and processes based on emerging threats and vulnerabilities. Qualifications Educational Background Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Experience 5+ years of experience in information security, vulnerability management, or compliance roles. Proven experience leading vulnerability assessments and compliance audits in a corporate environment. Technical Skills Strong knowledge of security frameworks (e. g. , NIST, ISO 27001), vulnerability management tools (e. g. , Qualys, Nessus), and security compliance regulations. Familiarity with security technologies such as firewalls, intrusion detection/prevention systems, and endpoint security solutions. Certifications Relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), or equivalent are desirable. Preferred Skills Experience with security incident response and threat intelligence. Knowledge of risk management methodologies and practices. Familiarity with cloud security practices and compliance frameworks.

Design, implement, and maintain scalable and reliable compute infrastructure, with a focus on Wintel, Linux, VMWare, and Redhat KVM environments. Collaborate with development teams to ensure applications are designed for reliability and performance across different operating systems and virtualization platforms. Automate repetitive tasks to improve efficiency and reduce manual intervention, specifically within Wintel and Linux systems. Monitor system performance, identify bottlenecks, and implement solutions to improve overall system reliability in VMWare and Redhat KVM environments. Develop and maintain tools for deployment, monitoring, and operations tailored to Wintel, Linux, VMWare, and Redhat KVM. Troubleshoot and resolve issues in development, test, and production environments, focusing on compute-related challenges. Participate in on-call rotations and respond to incidents promptly, ensuring high availability of compute resources. Implement best practices for security, compliance, and data protection within Wintel, Linux, VMWare, and Redhat KVM systems. Document processes, procedures, and system configurations specific to the compute infrastructure Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL

Design, implement, and maintain scalable and reliable compute infrastructure, with a focus on Wintel, Linux, VMWare, and Redhat KVM environments. Collaborate with development teams to ensure applications are designed for reliability and performance across different operating systems and virtualization platforms. Automate repetitive tasks to improve efficiency and reduce manual intervention, specifically within Wintel and Linux systems. Monitor system performance, identify bottlenecks, and implement solutions to improve overall system reliability in VMWare and Redhat KVM environments. Develop and maintain tools for deployment, monitoring, and operations tailored to Wintel, Linux, VMWare, and Redhat KVM. Troubleshoot and resolve issues in development, test, and production environments, focusing on compute-related challenges. Participate in on-call rotations and respond to incidents promptly, ensuring high availability of compute resources. Implement best practices for security, compliance, and data protection within Wintel, Linux, VMWare, and Redhat KVM systems. Document processes, procedures, and system configurations specific to the compute infrastructure. Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL

Primary Skills Site Reliability Engineer SRE Compute Infrastructure Wintel Administration Linux Administration VMWare Administration Redhat Proficiency in scripting languages Python, Java, C/C++, Bash Infrastructure tools Terraform, Ansible Experience with monitoring and logging tools Prometheus, Grafana, ELK stack Solid understanding of networking, security, and system administration within Wintel and Linux environments. Experience with CI/CD pipelines and tools Jenkins, GitLab CI Knowledge of database management systems MySQL, PostgreSQL Secondary Skills Proven experience as an SRE or similar role, with a focus on compute infrastructure, particularly Wintel, Linux, VMWare, and Redhat KVM. Proficiency in scripting languages (e.g., Python, Java, C/C++, Bash) and infrastructure-as-code tools (e.g., Terraform, Ansible). Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack). Solid understanding of networking, security, and system administration within Wintel and Linux environments. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI). Knowledge of database management systems (e.g., MySQL, PostgreSQL). Familiarity with microservices architecture and related technologies. Ability to work in a 24x7 on-call after hour rotation environment. Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn). Proactive approach identifying complex problems, performance bottlenecks, and areas for improvement. Advocate for DevOps/SRE best practices, leading postmortems/RCAs, incident retrospectives, and operational readiness reviews. Relevant experience with the following products is a plus; ServiceNow, BigFix, Tenable, CrowdStrike, Splunk, and SQL Server.

Required Skills Technology | Operating System|Handle all security vulnerabilities Technology | Operating System|Knowledge of RAIDS, Knowledge of Reboot process of Storage Arrays Technology | Operating System | Working knowledge on Clusters, NLBs, installation and advance troubleshooting Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | MCSE / VCP / Nutanix NPP / AZ-104 Delivery Skills: 1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names) OS Management - Windows server re-installation. Adding or Decommissioning domain, creating scripts for daily or weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting 3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve 4. Process Compliance: - Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them - Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues - Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined) - Ensure tickets are closed post user/customer communication - Maintain inventory of Network equipments and links - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Role & responsibilities We are seeking an experienced and versatile Wintel and Linux System Administrator with strong skills in virtualization technologies (such as VMware, Hyper-V, or KVM). This role is responsible for managing, maintaining, and optimizing Windows and Linux servers, ensuring high availability, performance, and security across physical and virtual environments. Key Responsibilities: Manage and administer Windows Server (2012/2016/2019/2022) and Linux distributions (RHEL, CentOS, Ubuntu). Install, configure, and maintain virtualization platforms such as VMware vSphere, Hyper-V, or KVM. Monitor system performance and ensure availability and reliability. Patch and update systems in compliance with IT policies. Troubleshoot and resolve server, network, and virtualization-related issues. Implement and maintain backup and disaster recovery solutions. Manage Active Directory, DNS, DHCP, and Group Policy on Windows systems. Configure and manage Linux services (e.g., SSH, Apache/Nginx, cron, systemd, firewalld/iptables). Automate tasks using PowerShell, Bash, or Python scripting. Collaborate with the IT security team to implement best practices and remediate vulnerabilities. Document procedures, configurations, and change management activities. Participate in on-call rotation and provide after-hours support as needed. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 10+ years of experience in system administration (Wintel and Linux). Proven experience with virtualization (VMware, Hyper-V, KVM, etc.). Strong knowledge of system monitoring, patch management, and server hardening. Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira). Experience with cloud platforms (AWS, Azure, or GCP) is a plus. Relevant certifications such as: Microsoft Certified: Windows Server Administrator Red Hat Certified System Administrator (RHCSA)

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Datacenter - Wintel Stack.