Delivery Manager I

15 - 25 Years
1 Opening
Trivandrum

• Additional Comments:

  Role Proficiency: Under guidance deliver large and complex programme within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders. Outcomes: Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals Manages the P&L of a portfolio with TCV of $5-10 mil Support the portfolio (under direct span) growth objective of 10-15% YoY Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery Build/Manage a span of control of 60 – 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization Improve and optimize the overall delivery process within budget Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability Engage/work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews Ensure effective participation in SteerCo meetings Measures of Outcomes: Revenue (Targets vs. Actuals) Profitability (Targets vs. Actuals) Digital Services Mix (Targets vs. Actuals) Services Penetration Mix (Targets vs. Actuals) Transformational Value Delivered to Client (as defined) Customer Satisfaction People Satisfaction Outputs Expected: Domain / Industry Knowledge: Forecast the overall business requirements and market trends Have meaningful conversations with key client stakeholders interpret the data and enhance the quality of the proposed solution Make useful recommendations based on existing gaps and recommend specific UST services / solutions Manage domain related project management issues in multiple projects Validate roadmap for customer strategy Review to contextualize the solution to the industry Technology Concepts: Recommend appropriate framework approach and solutions to meet the functional and non-functional requirements Identify technologies and products relevant to UST in the short term (1 to 2 years) Guide solution response team Guide team evaluate work products and connect to technology officers in customer organization Identify and leverage the most appropriate tools Profitability Management: Create profitability sheet based on resource plan Enable outcome-based pricing Present analysis to senior management Create cost benefit model using ROI IRR and other management concepts Track and monitor profitability of projects on an ongoing basis Change pyramid rate changes and other onshore / offshore changes Improve project margins utilization and reduce buffers to control project expenses Pricing & Licensing Models: Create an integrated pricing model Guide team members to apply pricing techniques Interact with relevant stakeholders during deal process Compare contrast and choose suitable commercial models among those practiced in the industry Optimize key levers of the business model to make the commercial proposal competitive Account Management Processes and Tools: Prepare internal reports Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations Work independently with account teams in mining account(s) Provide support to the specialist to create an account plan aligned to customer needs UST approaches and strategies Project Management: Plan and manage large and complex projects as defined within UST Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process Monitor complex integration / interdependence across work streams within the span of the project Implement best practices with measurable business value adds Set quality goals and processes Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency. Team Management: Effectively manage the managers Resolves team conflicts with a proven ability to implement

delivery management,agile,customer relationshio,Customer Relationship Management