Delivery Leader

Profile

Senior Operations leader with strong domain expertise in insurance operations & reinsurance processes like cat modeling, technical accounting, claims and mortgage. 26 years of experience with a credible track record of always exceeding customer expectation. Proven experience in leading cross geography delivery focused teams based on metrics and stakeholder management while maintaining highest employee engagement. 

EXPERIENCE

Delivery Leader, Ceded Re Technical Accounting AXA XL. Jan ‘24 –PRESENT Lead Technical Accounting team (30 colleagues) spread across shared service centers in Gurgaon and Bengaluru. Manage senior stakeholder engagement across AXA XL 3 BUs in Americas, UK Lloyds, and APAC Europe region for all line of business. Drove governance forums (Cash Stereo, Risk & Compliance reviews), ensuring operational controls and regulatory adherence. Build strong CI culture (5% of active HC saving every year. Partnered with senior leadership and global stakeholders to drive strategic process improvements. Build KPI and metric driven culture (SLA monitoring, dashboard publishing and deep analysis/insight sharing). Championed Inclusion & Diversity. Led multiple cash management, bordereaux, and claims projects, ensuring timely reporting and accuracy for regulatory and client requirements. 

Delivery Leader, North America Credit Control (Additional Responsibilities) - 2022 – Jan 2024 Lead credit control operations for North America region spread across shared service centers in Gurgaon, & Bengaluru, managing premium collections and reducing outstanding receivables Partnered with brokers and underwriters to resolve aged debt issues, improving cash flow visibility and collection efficiency. Strengthened credit control governance by introducing reporting dashboards, aged debt reviews, and escalation mechanisms to senior stakeholders.

Delivery Leader, INSURANCE OPERATIONS (Catastrophe Modelling, AXA XL. JUN ‘2004 -DEC’23 Lead diverse insurance operations functions such cat modeling, and credit control (100 + colleagues) spread across Gurgaon & Bangalore. Led Catastrophe Modelling operations for global clients, delivering accurate modelling insights on Property, Marine, and Specialty lines. Profile role in critical integrations in Bangalore office set up. Build strong CI culture (5% of active HC saving every year. Created prototypes of operations KPI and various dashboards. Nurtured and groomed cat modeling subject matter. Managed large-scale data processing, cleansing, and validation of exposure datasets to ensure high-quality model inputs Build strong partnerships with stakeholders in UW, MO, Enterprise Risk Management, Actuarial and Risk Consulting community (, Highest NPS scores in the company for function size of 100+ colleagues. Championed knowledge sharing platforms such as Knowledge Forum Sessions, enhancing technical expertise and process consistency across team

Qualifications

• Pursuing PMP
• Executive leadership Program (ISB)
• MBA(Finance) SIMS 2002
• B.COM (Hons) DU 1997