Delivery Head/Director  Lifesciences Account (CIS Service Line)

9 - 13 years

27 - 42 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

 


 

Job Summary

The Infra. Technology Specialist will play a pivotal role in managing and optimizing our service desk operations using SNOW. With a focus on industrial manufacturing the specialist will ensure seamless IT service delivery in a hybrid work model. This role requires a deep understanding of service desk processes and the ability to enhance user experience through effective IT solutions.


 

Responsibilities

  • Manage and optimize service desk operations to ensure efficient IT service delivery.
  • Utilize SNOW to streamline service desk processes and enhance user experience.
  • Collaborate with cross-functional teams to identify and resolve IT-related issues promptly.
  • Provide expert guidance on service desk best practices and process improvements.
  • Analyze service desk performance metrics to identify areas for improvement.
  • Implement strategies to enhance the efficiency and effectiveness of IT support services.
  • Ensure compliance with industry standards and company policies in all service desk activities.
  • Develop and maintain documentation for service desk processes and procedures.
  • Train and mentor junior staff to build a high-performing service desk team.
  • Coordinate with vendors and external partners to ensure seamless IT service delivery.
  • Stay updated with the latest trends and technologies in IT service management.
  • Contribute to the development of IT policies and procedures to support business objectives.
  • Support the IT department in achieving its goals and objectives through effective service desk management.


 

Qualifications

  • Possess a strong background in managing service desk operations with at least 9 years of experience.
  • Demonstrate expertise in using SNOW for IT service management.
  • Have a good understanding of the industrial manufacturing domain.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in developing and implementing IT service desk processes.
  • Display strong communication and interpersonal skills.
  • Be capable of working effectively in a hybrid work model.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cognizant logo
Cognizant

IT Services and IT Consulting

Teaneck New Jersey

RecommendedJobs for You