Customer Support Specialist

Progress Advisor & Liaison/Learner Success Specialist

About the role:

💻 Job Type: Full-time

🖥 Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate

Key Responsibilities

• Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
• Provide personalized support based on each learner’s journey and career aspirations.
• Proactively share program updates, timelines, and key communications to drive learner engagement.
• Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
• Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
• Continuously assess and improve internal processes to enhance the overall learner experience.

Candidate Requirements

• 1–2 years of relevant experience, preferably in customer service (mandatory)
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
• Comfortable working in a fast-paced, deadline-driven environment
• Technologically adept and familiar with digital platforms used in learner support

Cultural Fit

• Passionate about their work and committed to excellence
• Respects others and fosters collaborative relationships
• Has a non-zero-sum mindset and thrives in team environments
• Communicates openly and resolves conflicts transparently
• Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
• Upholds integrity, ethics, and offers unconditional support to peers and learners

Additional Requirements

• Must display professionalism, integrity, and full dedication during assigned work hours
• Responsible for ensuring complete confidentiality and data security

About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.

What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.