Customer Support Specialist

About Aiqa Health: Aiqa Health is committed to delivering exceptional healthcare services with a customer-centric approach. As a growing organization, we aim to ensure our customers receive the best support and guidance throughout their healthcare journey. Job Responsibilities: Customer Assistance: Address customer inquiries and concerns via phone, email, or chat in a professional and empathetic manner. Provide accurate and effective solutions to customer issues while maintaining high satisfaction levels. Health Service Guidance: Assist customers in understanding Aiqa Health's offerings, booking appointments, and accessing services. Language Support: Communicate fluently in Bengali to support regional customers effectively. Feedback Management: Record customer feedback and escalate unresolved issues to the appropriate departments for further action. Documentation: Maintain records of customer interactions and ensure data accuracy in the CRM system. Team Collaboration: Work closely with internal teams to ensure seamless resolution of customer queries. Required Skills and Qualifications: Language Proficiency: Fluent in Bengali and English (spoken and written). Experience: 1-3 years in customer service or a related field. Communication Skills: Excellent verbal and written communication skills with a customer-first attitude. Problem-Solving: Strong analytical and problem-resolution skills. Technical Skills: Basic knowledge of CRM tools and proficiency in using computers. Education: High school diploma or higher qualification. Empathy: Ability to handle sensitive healthcare-related inquiries with care and confidentiality. What We Offer: Competitive salary and performance incentives. A supportive and collaborative work environment. Opportunities for growth and professional development. The chance to make a meaningful impact in the healthcare sector. If you're passionate about helping others and excel in customer service, we'd love to hear from you! Job Type: Full-time Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Performance bonus Experience: Total work: 1 year (Preferred) Work Location: In person,