Customer Support Specialist

As a part of the team, your primary responsibilities will include handling inbound and outbound calls in a professional and courteous manner to ensure effective communication with clients. You will be required to accurately capture caller details and other relevant information in the client's internal data records system. Additionally, you will engage in cold calling inactive patients to re-offer services. It is essential to adapt to and become proficient in using the software utilized by the client for internal record-keeping purposes. Participation in continuous training sessions will be necessary to remain updated on new processes and services. To excel in this role, you must possess excellent verbal and written communication skills. Attention to detail is crucial for accurately recording information during client interactions. Proficiency in computer software applications is a requirement, and a willingness to learn new systems is expected. You should be capable of effectively explaining and promoting services to clients. A positive attitude towards learning and adapting to new processes and training is essential for success in this position. Freshers with outstanding communication skills and a keenness to learn are highly encouraged to apply for this full-time, office-based position in Mohali.,