Customer Support Specialist

As a Customer Support Specialist, you will play a crucial role in delivering exceptional customer experiences and ensuring customer success. Acting as the primary point of contact between our company and valued customers, you will address inquiries, resolve issues, and foster positive interactions. Your dedication is vital in upholding our reputation for providing outstanding customer service. Your responsibilities will include responding to customer inquiries, concerns, and requests across various communication channels such as phone, email, live chat, and social media. You will troubleshoot and effectively resolve customer issues by accurately identifying problems, offering appropriate solutions, and providing guidance. It is essential to cultivate an in-depth understanding of our products or services to deliver precise and detailed information to customers. Additionally, you will extend technical support to customers facing challenges with products, services, or online platforms by offering step-by-step instructions and assistance. This is a full-time position with a day shift schedule. The role requires the ability to commute or relocate to Hyderabad, Telangana, before commencing work. Ideally, candidates should hold a Bachelor's degree and possess at least 1 year of experience in customer support and customer service. Proficiency in English and Hindi languages is preferred for effective communication with customers.,