Customer Support Specialist

Please note:

Timings

Remote/Hybrid options are not available

Please expect a 6-6-6 culture (12 hours a day, 6 days a week). We are a fast-growing AI startup in Silicon Valley. Our culture is similar to San Fran tech culture work hard, fast growth. 12 hour days, 6 days a week is very common. So if you can't do this then please don't apply.

About Jeeva.AI

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techstars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence.

Role & Responsibilities:

• Respond promptly and effectively to customer inquiries via chat, email, and support tools (Intercom)
• Troubleshoot and resolve technical or usage issues, escalating to product or engineering as needed
• Document and categorize issues to help improve product support and inform internal teams
• Maintain a knowledge base of FAQs, how-to guides, and tutorials to empower users to self-serve
• Track support metrics (response time, resolution rate, CSAT) and look for ways to improve
• Work closely with the product and engineering teams to relay bugs, feature requests, and usability issues
• Proactively identify recurring customer pain points and suggest process or product improvements
• Contribute to onboarding and retention initiatives by offering helpful guidance during key user milestones

What you bring:

• 3+ years of experience in customer support, technical support, or a similar role—preferably in a SaaS or tech startup
• Strong communication skills, both written and verbal—with a clear, empathetic, and professional tone
• Comfort with technical troubleshooting and familiarity with SaaS products or platforms
• Experience with support tools like Intercom would be a added advantage
• Ability to stay calm under pressure and manage multiple conversations or tasks simultaneously
• A natural curiosity and drive to understand products deeply and help others do the same
• A proactive mindset—you don’t just fix issues; you help prevent them