Customer Support Specialist

Job Title: Customer Service Executive

Location: Bangalore, Karnataka (On-Site)

Process: Voice

Experience: Freshers & Experienced candidates are eligible

Salary: 

Freshers: ₹20,000 CTC

Experienced: ₹23,000 - ₹28,000 CTC

Qualifications & Requirements:

• Willingness to work in Night Shift (8 PM - 5 AM PST)
• Strong English communication skills (both verbal & written)
• Ability to draft professional emails and comprehend responses
• CRM tool experience is preferred
• Work experience required for undergraduates

Key Responsibilities: 

• Obtaining records and bills from facilities via email and phone
• Requesting records and bills through various channels (email, fax, chart swap, chart request, etc.)
• Calling facilities and following up on pending tasks
• Updating CRM tools with record and bill statuses
• Maintaining professional telephone etiquette with a polite and courteous approach
• Actively listening and handling calls with confidence

Technical Skills:

 Basic knowledge of MS Office (Word, Excel, Outlook)

 Familiarity with CRM software is a plus

 Good understanding of internet-based applications 

Benefits:

 Food provided

 Health insurance

 Paid sick time

 Provident Fund

Schedule:

 Monday to Friday

 Night Shift (US Shift)

Walk-In Interview Details:

📅 Monday- Friday

🕗 Time: 8:30PM onwards

📍 Venue: https://maps.app.goo.gl/gWRaVmS2f1AAbiA5A