57 Marc Jobs

Please note: This is an on site position in Kharadi, Pune. Timings - 6:30 PM - 3:30 AM Remote/Hybrid options are not available Experience - 5+ years Experience in the US market and SaaS is mandatory. Team management experience is a plus. About Jeeva.ai Jeeva.ai is at the forefront of transforming the future of work by building AI employees that automate manual tasks, starting with AI Sales Reps. Our vision is simple: "Anything that doesn’t require deep human connection can be automated & done better, faster & cheaper with AI." With the backing of prominent investors and $1M ARR within just three months of launch, we're not just growing—we're thriving and making a significant impact in the world of artificial intelligence. As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $3.2M ARR in just 6 months after launch, we’re not just growing - we’re thriving and making a significant impact in the world of artificial intelligence. About You Experience: 5+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets. Consultative Approach: You take a solutions-oriented approach to business development and client success efforts. Communication Skills: Strong written and verbal communication skills, with the ability to pitch value offerings effectively. Proactive & Driven: A self-starter with a go-getter attitude, quick learner, and target-oriented. Tech-Savvy: Comfortable using CRM software and keeping it consistently updated. Geographical Knowledge: Familiarity with US geography and experience in lead generation for software product and service sales. Relationship Builder: Adept at communicating with customers, understanding their needs, and identifying sales opportunities. What You’ll Be Doing Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients. Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business. Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services. Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction. Issue Resolution: Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively. Product Expertise: Develop a deep understanding of our products and services to provide expert guidance and support to clients. Feedback & Improvement: Gather and analyze client feedback to inform product development and service improvements. Show more Show less

Company Description MARC Energy Solutions, a partner of WAAREE Solar Energy pvt. ltd., focuses on providing solutions based on alternate energy sources like solar, wind, bio-gas, and Pyrolysis. The company aims to shift from conventional to renewable energy, with a primary focus on solar solutions such as solar panels and inverters. Role Description This is a full-time on-site role for a Business Development Manager located in Faridabad,Haryana,India at MARC Energy Solutions. The Business Development Manager will be responsible for identifying new business opportunities, building and maintaining customer relationships, and achieving sales targets. They will also develop strategic plans, conduct market research, and collaborate with the sales and marketing teams. Qualifications Excellent communication and interpersonal skills Strong negotiation and presentation skills Experience in business development and sales Knowledge of renewable energy solutions Ability to work independently and as part of a team Bachelor's degree in Business Administration, Marketing, or related field Previous experience in the energy or environmental sector is a plus Show more Show less

Job Type Full-time Description Job Summary: We are seeking an experienced Engineering Manager to lead our software development team. The ideal candidate will have a strong background in Java, Spring Boot, databases, Kafka, and system design. As an Engineering Manager, you will manage and mentor a team of engineers, drive technical projects, and ensure the successful delivery of high-quality software solutions. Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do? We are seeking an experienced Engineering Manager to lead our software development team. The ideal candidate will have a strong background in Java, Spring Boot, databases, Kafka, and system design. As an Engineering Manager, you will be responsible for managing and mentoring a team of engineers, driving technical projects, and ensuring the successful delivery of high-quality software solutions. This position requires working in the US Central time zone. Key Responsibilities: Team Leadership: Lead and manage a team of software engineers, fostering a collaborative and high-performance culture. Mentor and provide guidance to team members, supporting their professional growth and development. Conduct regular performance reviews and provide constructive feedback. Technical Leadership: Drive the architectural design and implementation of complex software systems using Java, Spring Boot, and related technologies. Oversee the integration of Kafka for real-time data processing and messaging. Ensure best practices in database design, development, and optimization. Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. Conduct code reviews, ensure code quality, and enforce coding standards. Project Management: Plan, prioritize, and manage multiple projects simultaneously, ensuring on-time delivery. Coordinate with cross-functional teams to align on project goals, timelines, and deliverables. Identify potential risks and implement mitigation strategies. System Design: Lead the design and development of scalable, reliable, and maintainable software systems. Evaluate and recommend tools, technologies, and processes to improve the development workflow. Ensure the security, performance, and scalability of systems. Communication: Communicate technical concepts and project status effectively to both technical and non-technical stakeholders. Foster a culture of transparency and open communication within the team. Requirements Bachelor's or Master’s degree in Computer Science, Engineering, or a related field. 7+ years of experience in software development, with a focus on Java and Spring Boot. 3+ years of experience in a leadership or management role. Strong expertise in system design, with a track record of building scalable and robust software systems. Proficiency in working with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB). Experience with Apache Kafka or similar messaging systems. Strong problem-solving skills and a hands-on approach to troubleshooting complex issues. Excellent communication and interpersonal skills. Preferred Qualifications: Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with microservices architecture and containerization (Docker, Kubernetes). Understanding of DevOps practices and CI/CD pipelines. Experience with Agile development methodologies. Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. We are seeking a highly skilled Director of Software Engineering to lead the Infinia Storage engineering team in the development of cutting-edge Quality Engineering (QE) tools, strategies, and infrastructure. This leadership position will be responsible for driving strategic initiatives in test automation, software engineering, and the overall quality and performance of storage subsystems. You will lead a talented engineering team, collaborate across functional teams, and work on building innovative solutions that will directly impact the quality and efficiency of product development and delivery. As a core leader in QE, you will bring both leadership and advanced technical skills to lead complex engineering efforts, expedite testing cycles, and improve the overall product quality, with a focus on automation and scalable test infrastructures. The Director will play a key role in influencing and shaping the future direction of our engineering practices, as well as ensuring that high standards of quality are maintained throughout the development lifecycle. Key Responsibilities: Strategic Leadership and Vision: Develop and execute a comprehensive strategy for Infinia’s Engineering Quality and Development processes, driving innovation and improvements across the organization. Lead strategic discussions for the design, development, and deployment of test automation tools and infrastructure that support storage subsystems testing in a highly scalable, reliable, and efficient manner. Collaborate with senior leadership across engineering, product, and quality teams to define long-term goals, priorities, and strategic initiatives that drive impactful results for the business. Team Leadership and Development: Lead and inspire a high-performing, results-driven team of software engineers focused on test automation and quality infrastructure. Encourage innovation, accountability, and growth within the team. Empower engineers to take ownership of their work and provide the guidance necessary to accomplish their objectives while balancing team priorities. Define and implement team development plans, helping to advance the careers of your engineers through mentorship, periodic check-ins, and setting long-term growth objectives. Cross-Functional Collaboration: Forge strong relationships with leaders across functional teams, including Quality Engineering, Product Development, and Operations, to ensure alignment on objectives, priorities, and deliverables. Lead collaborative efforts across multi-site, multicultural engineering teams, driving timely and high-quality results through clear communication and effective problem-solving. Test Automation and Architecture: Design and implement scalable test automation strategies that ensure flexibility, reusability, and efficiency across multiple storage platforms. Work closely with Test Architects and Engineering leaders to develop robust test strategies, plans, and test cases, leveraging automated testing to accelerate development cycles. Drive the continued evolution and optimization of test automation architecture, ensuring that it meets current and future engineering needs. Continuous Improvement and Agile Execution: Champion iterative and agile engineering methodologies to ensure the team’s output aligns with organizational goals and deliverables. Lead continuous improvement initiatives to enhance the efficiency of testing processes, reduce testing cycle time, and increase overall product quality. Establish metrics for tracking the success and impact of test automation, providing data-driven insights to leadership on key performance indicators. Global Coordination and Impact: Coordinate with engineering teams globally to align testing efforts and share best practices. Proactively identify and address challenges in the testing and automation process, ensuring that any blockers or obstacles are resolved promptly to maintain project timelines. Qualifications: BS/MS/Ph.D. in Computer Science, Computer Engineering, Mathematics, Statistics, or related technical field. 15+ years of experience in software development or software development for test, with a deep focus on distributed systems, data storage, or cloud computing. 8+ years of experience leading and managing a team of engineers in a software or test engineering capacity, with a strong track record of delivering results. Significant experience with QE methodologies, functional and structural testing techniques (Agile methodologies preferred). Expertise in Python or related high-level languages, as well as experience with automation frameworks like pytest, bash, and Ansible (experience with Ansible is a plus). Technical Skills: Strong understanding of distributed systems and storage architectures (parallel file systems, object storage, NVM, and key-value storage systems). Solid understanding of test automation design and implementation, including test strategy development, architecture, and best practices. Ability to read and understand coding languages and logic, including C++ and GoLang, and experience with high-level programming languages. Hands-on experience in high-performance computing system installation and management. Leadership and Soft Skills: Exceptional leadership and management skills with a demonstrated ability to inspire, motivate, and guide teams to high performance. Strong verbal and written communication skills, with the ability to effectively present and discuss complex ideas with both technical and non-technical audiences. Collaborative, team-oriented mindset with the ability to build relationships and create win-win solutions across cross-functional teams. Self-motivated, results-driven, and able to thrive in a fast-paced, dynamic environment with evolving responsibilities. Preferred Experience: Knowledge of Lustre, GPFS, or other parallel file system solutions. Familiarity with the installation, management, and optimization of high-performance computing systems. Experience in working with distributed key-value stores and NVM storage technologies. This position requires participation in an on-call rotation to provide after-hours support as needed. Show more Show less

Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do: Would be dealing with Small Businesses in the North American Market Would be handling meetings set by the SDRs Building and maintaining a solid pipeline for an efficient Middle & Bottom of the Funnel Prioritizing Impactful Discoveries, Mastering Demos and High Closures Maintain lasting relationships with clients by understanding their focus and anticipating their needs Coordinate internal and external resources to expedite workflow Manage communications for critical deals between upper management and relevant stakeholders Stay current with company offerings and industry trends Oversee and achieve organizational goals while upholding best practices Responsibilities Solve problems for clients by understanding and exceeding their expectations Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends Perform strategic prospecting - Follow ups, personalized communications, proposals, contracts, etc Identify potential bottlenecks prior and come up with solutions to mitigate friction Follow up with clients regularly to ensure needs are being met and to identify opportunities Building a solid pipeline by having prioritizing a value based model/approach towards prospects and ensuring high MOFU & BOFU Requirements Experience as a B2B SasS Account Executive to North American markets is mandate Ability to manage multiple accounts while seeking new opportunities Ability to understand client needs and negotiate costs and services Proficiency with CRM software and an aptitude for learning new systems Bachelor’s degree (or equivalent) in business or related discipline Proficiency in English Highly well versed in verbal and written communication Experience developing internal processes and filing systems Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. As a Lead/Sr. Lead Software Engineer - L4 , you’ll be the final escalation point for the most complex and critical issues affecting enterprise and hyperscale environments. This hands-on role is ideal for a deep technical expert who thrives under pressure and has a passion for solving distributed system challenges at scale. You’ll collaborate with Engineering, Product Management, and Field teams to drive root cause resolutions, define architectural best practices, and continuously improve product resiliency. Leveraging AI tools and automation, you’ll reduce time-to-resolution, streamline diagnostics, and elevate the support experience for strategic customers. Key Responsibilities Technical Expertise & Escalation Leadership Own critical customer case escalations end-to-end, including deep root cause analysis and mitigation strategies. Act as the highest technical escalation point for Infinia support incidents — especially in production-impacting scenarios. Lead war rooms, live incident bridges, and cross-functional response efforts with Engineering, QA, and Field teams. Utilize AI-powered debugging, log analysis, and system pattern recognition tools to accelerate resolution. Product Knowledge & Value Creation Become a subject-matter expert on Infinia internals: metadata handling, storage fabric interfaces, performance tuning, AI integration, etc. Reproduce complex customer issues and propose product improvements or workarounds. Author and maintain detailed runbooks, performance tuning guides, and RCA documentation. Feed real-world support insights back into the development cycle to improve reliability and diagnostics. Customer Engagement & Business Enablement Partner with Field CTOs, Solutions Architects, and Sales Engineers to ensure customer success. Translate technical issues into executive-ready summaries and business impact statements. Participate in post-mortems and executive briefings for strategic accounts. Drive adoption of observability, automation, and self-healing support mechanisms using AI/ML tools. Required Qualifications 8+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering. Deep understanding of file systems (POSIX, NFS, S3), storage performance, and Linux kernel internals. Proven debugging skills at system/protocol/app levels (e.g., strace, tcpdump, perf). Hands-on experience with AI/ML data pipelines, container orchestration (Kubernetes), and GPU-based architectures. Exposure to RDMA, NVMe-oF, or high-performance networking stacks. Exceptional communication and executive reporting skills. Experience using AI tools (e.g., log pattern analysis, LLM-based summarization, automated RCA tooling) to accelerate diagnostics and reduce MTTR. Preferred Qualifications Experience with DDN, VAST, Weka, or similar scale-out file systems. Strong scripting/coding ability in Python, Bash, or Go. Familiarity with observability platforms: Prometheus, Grafana, ELK, OpenTelemetry. Knowledge of replication, consistency models, and data integrity mechanisms. Exposure to Sovereign AI, LLM model training environments, or autonomous system data architectures. This position requires participation in an on-call rotation to provide after-hours support as needed. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Role Description: This is a full-time remote role for a Data Scientist at Bideye. Primary Skills: Data Science, AI/ML, GenAI, LLM, NLP, Any Cloud (Azure/AWS/GCP) Roles & Responsibilities: Develop custom data models and algorithms to apply to data sets. Developing and implementing advanced machine learning models to address complex problems. Clearly communicate findings and recommendations, data-driven insights to PMs and executives. Requirements Bachelors/Masters degree in Computer Science, Engineering, or a related technical field with minimum 1-2 years' experience. Experience in performing prompt engineering and fine-tuning of the AI/ML, GenAI, LLM models. Experience in NLP tools such as Word2Vec, TextBlob, NLTK, SpaCy, Gensim, CoreNLP, BERT, GloVe etc. Experience in AWS / Azure / GCP cloud and deploying the APIs using the latest frameworks like FastAPI/ gRPC etc. Experience in Docker for deploying the containers. Experience in NoSQL/SQL databases. Good programming skills in Python. Domain knowledge in Online Reputation management or experience in a product-based company (added advantage). Expertise in delivering end-to-end analytical solutions covering multiple technologies & tools to multiple business problems. Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. "DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management. Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage. Job Summary: We are looking for Software Development Engineer in test to work on validation of high-performance storage solutions for HPC and AI markets. The ideal candidate will have experience designing, implementing, debugging and running both automated and manual software-based tests in a Linux environment, using shell tools and scripts. Responsibilities for this role include but are not limited to : Design and develop both automated and manual test cases to validate product features Run automated and manual tests as needed to validate product defect fixes and functionality Work with the Engineering manager and a geographically distributed team to understand product requirements and features Triage test failures on a daily basis Contribute to QA reports and provide input on release metrics Contribute to and validate product documentation Qualifications: BS/MS in Computer Science, Computer Engineering or equivalent degree/experience. 3+ years of component and system-level test experience 3+ years of experience working in Linux environments with Python languages; Experience with distributed filesystem storage environments Experience with file system, hardware fundamentals and common protocols (NFS / CIFS). Experience in storage systems troubleshooting and integration (NAS appliance a plus). Excellent time management skills, with the ability to independently prioritize, multitask, and work under deadlines in a fast paced environment Knowledge of Parallel File Systems, in particular Lustre, is highly preferred. Experience with git, JIRA, Jenkins and gerrit preferred Our team is highly motivated and focused on engineering excellence. We look for individuals who appreciate challenging themselves and thrive on curiosity. Engineers are encouraged to work across multiple areas of the company. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers and researchers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Show more Show less

Jeeva.ai is hiring for the position of Website Designer(Framer) On-site/ Kharadi, Pune US Shift Time : 6:30 PM (IST) - 3:30 AM (IST) Job Description 1 . Design, build, and maintain high-quality websites using Framer. 2 . Translate brand guidelines and project requirements into functional, engaging, and responsive website designs . Collaborate with cross-functional teams including marketing, content, and development to bring ideas to life. 4 . Create wireframes, prototypes, and interactive mockups within Framer. 5 . Ensure all designs follow UX/UI best practices and are optimized for performance, SEO, and accessibility. 6 . Continuously test and iterate on website design based on user behavior and analytics insights. Stay current with web design trends, particularly within the Framer ecosystem. Design UI elements such as buttons, icons, and layouts for websites and apps. 9 . Create visual assets like logos, infographics, marketing materials, and social media content. Help establish and maintain visual consistency with colors, typography, and design guidelines. Preferred Candidate Profile 1+ years of professional web design experience. Hands-on experience and strong proficiency with Framer is mandatory. Strong portfolio showcasing web design projects, specifically those built in Framer. Solid understanding of responsive design, typography, color theory, and layout principles. Basic knowledge of HTML, CSS, and how websites are structured. Experience with design tools like Figma, Adobe XD, or Sketch is a plus. Excellent communication, organization, and time management skills. About Jeeva.ai Jeeva.ai is transforming the future of work by building AI employees that automate manual tasks, starting with AI Sales Reps. Our vision is clear: "Anything that doesn't require deep human connection can be automated & done better, faster & cheaper with AI." We've developed AI-driven SDRs that generate 3x more pipeline than traditional methods at a fraction of the cost. As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techtsars (investors in Uber), Sapphire (investors in LinkedIn) with $3.2M ARR in just 6 months after launch, we're not just growing - we're thriving and making a significant impact in the world of artificial intelligence. (ref:hirist.tech) Show more Show less

Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do: Would be dealing with Small Businesses in the North American Market Would be handling meetings set by the SDRs Building and maintaining a solid pipeline for an efficient Middle & Bottom of the Funnel Prioritizing Impactful Discoveries, Mastering Demos and High Closures Maintain lasting relationships with clients by understanding their focus and anticipating their needs Coordinate internal and external resources to expedite workflow Manage communications for critical deals between upper management and relevant stakeholders Stay current with company offerings and industry trends Oversee and achieve organizational goals while upholding best practices Responsibilities Solve problems for clients by understanding and exceeding their expectations Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends Perform strategic prospecting - Follow ups, personalized communications, proposals, contracts, etc Identify potential bottlenecks prior and come up with solutions to mitigate friction Follow up with clients regularly to ensure needs are being met and to identify opportunities Building a solid pipeline by having prioritizing a value based model/approach towards prospects and ensuring high MOFU & BOFU Requirements Experience as a B2B SasS Account Executive to North American markets is mandate Ability to manage multiple accounts while seeking new opportunities Ability to understand client needs and negotiate costs and services Proficiency with CRM software and an aptitude for learning new systems Bachelor’s degree (or equivalent) in business or related discipline Proficiency in English Highly well versed in verbal and written communication Experience developing internal processes and filing systems Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You’ll Do Come thrive at Birdeye, and help us build the future of Experience Marketing. Ranked as the 2021 Best Places to Work, 2021 Top WorkPlaces for Managers and Technology Fast 500 for 2018, 2019 and 2020, Birdeye is changing the way businesses interact with customers. As relentless innovators, we make excellence a habit. We know building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. Apply now and find out why Birdeye is rated Top Places to Work. Your work as a Sales Development Representative is mostly concerned with inbound sales tactics. You will provide outside prospects with information about Birdeye’s products and services. Sales Development Representatives must be very well-organized. Your primary duty is to generate leads and move them through a sales pipeline. Successful candidates will help prospects by identifying problems and offering workable solutions Responsibilities: Support the team on inbound strategies and lead generating efforts Build relationships by nurturing warm prospects and find potential new sales opportunities Establish active communication and engagement with prospects to sell Birdeye’s products and services Manage and maintain a pipeline of interested prospects and engage sales executives in next steps Management of Sales cycle from Lead Generation to Close Understand Sales Process and Consultative Selling Set up conferences or calls between sales representatives and potential clients Requirements Based in India, preferably Delhi but flexible for right candidate. At least 1 year of B2B work experience, with a track record of achieving sales quotas Strong communication skills via phone and email Proven, creative problem-solving approach and strong analytical skills Ability to show oneself, communicate, and persuade decision-makers at all organizational levels Have a strong work ethic and are eager to learn and make new connections with prospects Effective presentation and negotiation skills Proficiency with Salesforce or other CRM software, is a plus Amenable to work in US Shift Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Who We Are Fossil Group is a global retailer specializing in the design, innovation and marketing of fashion lifestyle and accessory products. At the heart of Fossil Group's vision is a commitment to fostering creativity and delivering the best in design through its three core businesses: the Fossil brand; the Skagen brand; and a multi-brand watch portfolio business. This portfolio includes Armani Exchange, Diesel, DKNY, Emporio Armani, Kate Spade, Marc by Marc Jacobs, Michael Kors, Michele, Relic, Tory Burch and Zodiac. Fossil Group is constantly developing its businesses through core competencies in innovative branding, world-class design and dynamic global distribution. Make An Impact We are looking for an experienced Manager – General Ledger to lead our GL team and ensure financial accuracy, efficiency, and compliance. This role involves driving process improvements, conducting financial reviews, and collaborating with key stakeholders. The ideal candidate has strong technical accounting knowledge, deep analytical skills, and a proactive problem-solving approach. Key Responsibilities Month-End Close & Financial Oversight Lead a team of GL accountants, team leads, and assistant managers. Ensure accurate and timely month-end closing and financial reporting. Conduct in-depth Balance Sheet and P&L reviews to maintain financial integrity Perform monthly flux analysis and provide insights on variances. Support internal and external audits by providing required documentation and resolving queries. Partner with finance teams (AP, AR, Corporate) to manage financial interdependencies. Process Improvement & Team Leadership Identify opportunities for process automation and optimization. Provide guidance, training, and mentorship to junior team members. Drive operational efficiency and implement best practices in financial processes. Monitor team performance and allocate tasks effectively. Stakeholder Management Develop and maintain strong relationships with internal stakeholders for seamless coordination. Governance & Compliance Implement effective risk management, governance, and compliance frameworks. Ensure adherence to financial regulations and company policies. Key Skills & Expertise Financial Reporting & Analysis – Strong knowledge of Balance Sheet, P&L, and Trial Balance reviews. Month-End Close – Expertise in closing processes, intercompany reconciliations, and account reconciliations. Inventory & Lease Accounting – Proficiency in managing financial data related to inventory and leases. Process Optimization – Experience in identifying and implementing process improvements. Leadership & Stakeholder Engagement – Ability to manage teams and work cross-functionally. Qualifications & Experience Education : Bachelor's degree in Accounting/Finance; CPA/CA/CS/ICWA preferred. Experience : 8-10 years of post-qualification experience in General Accounting & Financial Reporting in US MNCs or Big 4 firms. Technical Expertise : Strong accounting knowledge with hands-on experience in financial statement analysis and variance reporting. Behavioral Competencies : Strategic Leadership Decision Making Execution Focus Global Mindset Why Join Fossil Group? Be part of a dynamic, global organization Drive financial excellence and innovation Lead process improvement and efficiency initiatives Work in a collaborative and growth-oriented environment We are looking for people who embody our core values Authenticity, we are all in with our unique selves. Everyone is different at Fossil and we love it! Grit, we push through, we bounce back and we set our sights on the prize & go after it. Curiosity, we ask what if? What’s next? Sense of Humor, we don’t take ourselves too seriously. Yeah, seriously. Making an Impact, we go big. We perform. We make a difference Salary Type Monthly Job Location Bangalore Job Category Finance Requisition ID 17593BR Show more Show less

Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do Manage AR aging reports on a monthly basis. Making collection calls for past due invoices Create cancel cases in salesforce for retention team to follow up Maintain daily check deposit list and apply checks to open invoices in Billing System Communicate with customer on check discrepancy and resolve the issue Create chargeback claims with payment gateways and follow up Work with collection agencies to follow up in uncollectible accounts Monitor email inbox with customer inquiries Create cases for CSM and sales rep to regarding customer inquiries Assist with credit card declines and ensure the accuracy of address Review daily billing and make sure the contract is in sales force Send Invoice copies to customers with location level billing What We’re Looking For Bachelor’s degree in accounting required Minimum 3 to 5 years’ experience in Accounts receivable and collection is required Experience in a large multinational firm strongly preferred Experience within a US private company subsidiary strongly preferred Must possess excellent communication skills in English with ability to exchange Information with others clearly and concisely. Must be willing to accommodate time zone difference with US corporate offices Work Shift - 4pm to 1am IST or 6pm - 3am IST Remote work setup Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You'll Do: Design and build scalable, fault-tolerant applications optimized for performance. Leveraging current and cutting-edge technologies while testing new technologies for future use. Testing your code for performance and quality. Working in an agile environment along with cross-team dependencies. Building integrations to various APIs and service providers developing high-quality, testable, and performant software using agile practices. Exploring new technologies, design, and architecture for building innovative solutions. Responsibilities: We’re looking for a seasoned Lead Java Engineer who can build applications going to be used by millions of users. We are looking for a candidate who shares passion for tackling complexity and building platforms that can scale through multiple orders of magnitude. We are focused on solving the hardest, most interesting challenges of developing software at scale without sacrificing stability, quality, velocity, or code health. Translating business requirements into system design and applying a deep understanding of OO principles in creating custom software solutions. Offering creative alternatives to business design wherever appropriate. Effective debugging of issues and associated fixing in a time-critical atmosphere Requirements B.Tech/M.Tech/MCA in Computer Science or a related field TL - 4+ years of experience on Java, Spring boot, Kafka, Mysql, Aerospike or Redis, elasticsearch or mongodb, and 1+ year of experience as a team lead. Strong analytical skills with good problem-solving and debugging abilities. Possess a sound understanding of data structures, algorithms, object-oriented design, and service-oriented architecture. Working knowledge of Spring Boot JPA, MySQL, Hibernate, Redis. Strong knowledge of creating Restful as well as SOAP-based APIs and client-server Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You’ll Do As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. Work Hours Rotational shifts, US Central time zone Requirements Must have: Customer facing experience providing Technical support/ Customer support to English speaking customers Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails Fluency in English- reading, writing and speaking Excellent interpersonal skills, phone etiquette and work ethic Problem-solving and trouble-shooting skills Fundamental knowledge in writing and running MySQL DB queries Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents. Good to have: Experience with Upsell/ cross-sell will be an added advantage. Knowledge of Webhook and API Integration (eg: Zapier) Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc. Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You’ll Do Birdeye is looking for a Business Operations Manager to join our Revenue Operations team in India. Reporting to the Director of Marketing Ops, you’ll be a critical member in the Business Operations (RevOps) projects/tasks along with the revenue operations ecosystem. You will work in alignment with Revenue operations counterparts in the US and Manila. You will also work in close collaboration with cross-functional teams - marketing, sales, BDR/SDR, Business Intelligence, Product, and Systems teams to help streamline Revenue Ops processes, scale the lead-to-deal flow, enhance overall business productivity, and support revenue growth. Responsibilities Own & monitor the end-to-end lead flow and lead management process, ensuring quality leads are getting tracked properly and passed to sales with the full context and clarity required for successful hand-off and follow-up Be the go-to knowledge centre for leveraging Marketing Tech systems and Business/RevOps ops processes to ensure optimal lead-gen flow, lead list handling, campaigns & workflow execution in Hubspot or Marketo and measurement in Salesforce or BI tool. Deliver formal in-depth capability and configuration assessments of marketing data & Marketing Automation solutions. Co-Author the marketing data & technology optimization roadmaps. Identify areas of inefficiency for process and business operational optimization and propose solutions that enable scale and document workflows, content, deliverables, QA processes. Collaborate with Marketing Managers, Marketing data Strategists, BI, & Product Marketers to execute end-to-end marketing ops processes and complex, data-driven marketing programs and automations. Work with leaders in Sales, Marketing, Finance, and Product to ensure we have an accurate view of marketing performance and business contribution. Develop scheduled and incremental reporting with the ability to compile and review raw data, provide insight across all channels, A/B testing’s, and activities and make recommendations and optimizations. Strong understanding of using reporting tools for building and maintaining the Marketing sourced/influence pipeline, Lead-lifecycle reporting, campaign attributions and other ad-hoc campaign reporting and dashboards that highlight important marketing performance metrics. Hands-on problem solver with proven Business technical background & acumen to troubleshoot and solve sophisticated problems with Business Ops & RevOps. Requirements 7+ years of RevOps / Business Ops experience, preferably in SaaS Degree in Business or related field Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software. Startup experience is a plus. Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies Strong understanding and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models. Strong working knowledge of Salesforce.com, Hubspot or Marketo and any other marketing automation tools, including best practices for use, integrations, and reporting. Proven record of developing and implementing tactical initiatives that improve marketing productivity, and conversion rates LeanData Knowledge is a plus Strong project and program management skills. Intimate knowledge of lead automation and follow-up best practices, outbound lead generation, and reporting/analytics Expert communication skills, with experience building presentations and analyses for presentations to the senior leadership team. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Position Overview: As a Lead Software Developer, you will be required to work on our React-Redux-based front-end of our customer-facing Birdeye Dashboard,the Node. js-based ui server and few other JavaScript-based microservices. Desirable Skills / Experience: Experience with mentoring Fellow developers would be a plus. Experience with chat applications would be a plus Familiarity with WebSockets & Firebase Experience with solving performance issues would be a plus. Experience with TypeScript and writing modular test cases would be a plus but not necessary. Requirements 5+ years of experience in developing front-end applications at scale. Strong knowledge and experience in JavaScript. Understanding of the DOM Experience with frameworks like React.js, Redux, and Node.js. A basic aptitude with problem-solving skills and data structures. Understanding of browser caching and browser performance. Experience in writing modular/reusable code and using JS frameworks. Experience with seamless integration of front-end to backend functionality. Regard for optimizations that focus on delivering content to the user as quickly as possible. Abiltiy to communicate strongly with different stake holders Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Responsibilities Develop new user-facing features Gain feedback continuously from users, customers, and colleagues Write reusable code and libraries (with matching documentation) to a standard which makes it quick and easy to maintain the code in the future Optimize application for maximum speed and scalability Collaborate with other team members and stakeholders Requirements Hands-on experience in Javascript, HTML, CSS. Hands-on experience in React JS & Redux , Web pack, ES6. Good understanding of asynchronous request handling, partial page updates, and AJAX Knowledge in Node JS Proficient understanding of code versioning tools 4 years or more total experience Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. About the Job: The ABM Specialist will support the day-to-day execution and optimization of our ABM programs, enabling full-funnel audience engagement and driving pipeline growth. This role is pivotal in operationalizing our ABM strategy, ensuring effective collaboration between marketing and sales teams, and enhancing personalization across various channels. Key Responsibilities: ABM Program Execution Support overall ABM orchestration to align with go-to-market objectives. Develop and optimize full-funnel audience segmentation for ToFU, MoFU, and BoFU stages, enabling better budget allocation and stage-specific messaging. Personalization and Content Development Create and optimize vertical-specific landing pages, marketing emails, and ad copy. Tailor messaging to resonate with industry-specific personas and accounts. Email Marketing Build vertical-specific email programs in Marketo for top-performing industries. Develop trigger-based email programs using signal and activity insights. Display and Social Advertising Optimize display ad and LinkedIn ad performance, focusing on CTR and CVR improvements. Sales Collaboration Analyze account engagement data and buying signals to generate actionable insights for sales teams. Track and validate sales follow-up on high-priority accounts to ensure timely engagement and sustained program momentum. Reporting and Optimization Continuously monitor and refine ABM campaign performance, sharing insights to enhance ROI and effectiveness. Requirements Experience: 3+ years of experience in ABM, demand generation, or digital marketing, ideally in B2B SaaS or technology sectors. Skills Proficiency in marketing automation tools (e.g., Marketo) and CRM platforms (e.g., Salesforce) and ABM orchestration tools (e.g., DemandBase) Strong understanding of ABM principles, full-funnel marketing, and persona-based messaging. Analytical mindset with the ability to synthesize data into actionable insights. Hands-on experience in executing display ads, LinkedIn ads, and email campaigns. Attributes Results-driven, detail-oriented, and highly organized. Excellent collaboration skills to work across marketing, sales, and demand generation teams. Adaptable and innovative in solving challenges within a fast-paced environment. Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth. We seek a Senior Product Manager to join our dynamic Product team. This role is critical in driving our product strategy, focusing on creating a platform that would connect companies with local customers through search, discovery, engagement and conversion. The ideal candidate will possess a strong blend of strategic thinking, analytical skills, user-centric product development with experience in a high-growth SaaS or B2B company having customers in the US. Experience in managing a Listings or a SEO product will be preferred What You'll do? Birdeye is a leading platform that empowers businesses with tools to manage and improve their online reputation, social presence & engagement, customer experience, and growth. We provide innovative AI-driven solutions that enable businesses to connect with their customers, gather insights, and drive sustainable growth. We seek a Senior Product Manager to lead our AI Chatbot initiatives. This role is pivotal in leveraging advanced AI technologies, including Generative AI (GenAI) and custom Large Language Models (LLMs), to create a state-of-the-art chatbot experience. The ideal candidate will have a strong blend of strategic thinking, analytical skills, and a deep understanding of AI- centric product development. This role will focus on integrating the latest AI models and technologies to enhance user engagement, deliver exceptional customer experiences, and drive business growth. Product Strategy: Develop and execute a comprehensive product strategy that aligns with Birdeye’s growth objectives. Roadmap Development: Define and manage the product roadmap, prioritizing features and initiatives based on business impact and data analysis. AI Integration: Collaborate with data scientists and engineers to integrate cutting-edge AI technologies, including Generative AI models and custom LLMs, into the chatbot, enhancing its capabilities and performance. Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to ensure seamless product development and launch. Data analysis: Conduct user research and leverage data analytics to gain insights into user behavior and preferences. Experimentation: Design and run A/B tests and other experiments to validate hypotheses and optimize chatbot performance. Market Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies to inform product decisions. Metrics and Reporting: Define key performance indicators (KPIs) and regularly report on product performance, making data-driven recommendations for improvement. Data Review: Review and provide feedback on annotated data to ensure the quality and accuracy of AI model training datasets. What do we need? Strategic Thinker: Ability to see the big picture and align product initiatives with business goals. Analytical Mindset: Strong data analysis skills with the ability to interpret complex data sets and make informed decisions. AI Expertise: Deep understanding of AI technologies, including Generative AI, custom LLMs, and natural language processing (NLP). User-Centric: Deep empathy for users, with a passion for solving their problems and enhancing their experience. Collaborative: Excellent communication and interpersonal skills, with a proven track record of working effectively in cross-functional teams. Innovative: Creative problem solver who can think outside the box and drive innovation. Results-Oriented: Strong focus on achieving measurable outcomes and driving continuous improvement. Leadership: Ability to inspire and lead teams, fostering a culture of collaboration and high performance. Requirements Bachelor’s degree in a relevant field; MBA or advanced degree preferred. 8+ years of product management experience, with a focus on AI and chatbot technologies. Proven track record of successfully managing and launching AI-driven products in a fast- paced environment. Experience with A/B testing, user research, and data analytics tools. Experience with project management and roadmap management tools. Strong understanding of AI, including Generative AI models, custom LLMs, machine learning algorithms, NLP, and product-led growth principles and strategies. AI Skill Sets and Technologies: Proficiency in natural language processing (NLP), machine learning algorithms, Generative AI models (e.g., GPT-4, Gemini), chatbot frameworks (e.g., Dialogflow, Rasa), and cloud services (e.g., AWS, Google Cloud). Ability to review and provide feedback on annotated data. Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Responsibilities Develop new user-facing features Gain feedback continuously from users, customers, and colleagues Write reusable code and libraries (with matching documentation) to a standard which makes it quick and easy to maintain the code in the future Optimize application for maximum speed and scalability Collaborate with other team members and stakeholders Requirements Hands-on experience in Javascript, HTML, CSS. Hands-on experience in React JS & Redux , Web pack, ES6. Good understanding of asynchronous request handling, partial page updates, and AJAX Knowledge in Node JS Proficient understanding of code versioning tools 4 years or more total experience Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Title: Customer Success Manager (Retention and Growth) Location: Remote Working Hours: 3.30 AM to 12:30 PM (IST) Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. What You’ll Do Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye’s new platform and renew. This role is vital and hands-on role, where you will work hand- in-hand with customers to help improve their online reputation. Responsibilities Responsible for renewals of Birdeye’s clients Monitor and analyze account health to identify churn risk Win back clients who have requested a cancellation Utilize your creativity to refine and innovate processes to improve Customer Success Leverage your sales skills to reinforce the value proposition of BirdEye Be the point of escalation for clients and salespeople to ensure client satisfaction Develop methods for managing customer satisfaction Leverage research and understand of our clients industries to create tailor-made solutions Handle some financial and billing issues for Birdeye clients Additional assigned projects as assigned Requirements 2-7 years of experience in a customer facing support/success/account management/retention role. Customer experience champion. Strong oral and written communication skills. Consultative approach to account management. Deep customer empathy. Understanding of SMB space, particularly in the specified vertical. Exceptional Saas product knowledge. Ability to effectively manage delicate customer situations Organized and reliable - Able to work as a team with little direction when necessary Knowledge of Sales force CRM a plus. Bachelor’s degree preferred. Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why Birdeye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. About the Job: The Technical Support Team Lead is responsible for leading and managing the Technical Support Team for the assigned segment. The Team Lead works with the CSMs, Engineering, Enablement, and Implementation team. The Team Lead will be supporting the Tech Support Manager to help manage the team of 7-11 Support Engineers, coordinate activities to help resolve the issues of our customers and work towards upskilling and developing the team that can contribute to enhance the customer experience of Birdeye customers. Responsibilities: Managing the day-to-day activities of the team. Maintaining the team schedule and calendar and coordinating all training activities for the team members. Helps resolve product issues or unresolved technical problems that the Support Engineer is not able to resolve or have been escalated to management. Manages and plans staff levels and schedules to ensure adequate customer support coverage. Ensures training programs, tools, and materials are assigned and maintained. Trains, coaches, and evaluates the Tech Team and their activities to ensure best-in-class Tech Support. Coaches and provides detailed guidance to team members. Reviews the performance of team members for quality and works to ensure team members provide excellent troubleshooting and customer service. Interacts and communicates effectively with internal groups including CSMs, Onboarding and Products as well as external clients. Coordinates technical support requests with Onboarding, Products, and customers. Ensures compliance with SOPs by team members. Coordinates product training for theTech Support teams. Coordinates with cross-functional teams such as Onboarding, Product and Engineering to identify any product issues that may be there and enhance product experience of our customers. Attends and contributes to customer, and company meetings. Participates in technical training, All Hands, Stand Ups, Internal as well as Business Reviews with the clients. Assists senior management with the development of result-oriented Technical Support and Operations strategies. Develops and maintains a productive work team by training personnel, auditing, and managing performance. Second-in-command to the manager and provides leadership coverage to the teams with integrity, ethical business practices, and in accordance with Birdeye’s policies, procedures, and practices. Customarily and regularly directs the work of 7 or more full-time employees or their equivalent. Makes suggestions and recommendations for these employees regarding performance, including hiring, transfer, advancement, and termination. Manages daily operations to meet department and company objectives. Works with minimum supervision and makes independent judgments. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. Extremely dependable and trustworthy. Demonstrates knowledge, experience and understanding of critical job functions of the team. Assists management with development of results-oriented strategies. Regular attendance at work is an essential part of the job. Requirements Extensive experience 8+ years in customer service and technical support leading/ guiding teams Profound knowledge in SQL, analyzing and interpreting technical content and troubleshooting/ debugging Strong project management and time management skills. Excellent interpersonal and presentation skills. Able to communicate with people at all levels. Professional verbal and written communication skills in English First leadership experience would be helpful. Flexible to meet the changing needs of the business and ability to take on new responsibilities and assignments; ability to deal with multiple priorities in a fast-paced, deadline-oriented environment. PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microso Word, Excel, PowerPoint, Outlook, and other software. Experience with SaaS based companies will be an advantage Why You’ll Join Us At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Job Type Full-time Description Why BirdEye? Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive. At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. In this role of Salesforce Developer ,Job responsibilities include but are not limited to: Develop and maintain advanced Salesforce functionalities, customizations, and integrations to meet business requirements Creating custom solutions by designing and developing Salesforce applications. Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure. Identify and troubleshoot issues related to Salesforce integrations and applications. Participate in code reviews to ensure that the best practices for the existing and new Salesforce solutions are implemented. Stay updated with new Salesforce features & functionalities and recommend best practices to enhance the existing Salesforce implementations. Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement Builds a trusting relationship with business stakeholders and leads them to adoption of the best solution with exceptional communication skills Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations Engage in code and technical design reviews of solution implementations to ensure code quality and best practices are maintenance Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the Salesforce Platform Provide Tier 2 and Tier 2 support for complex issues and escalations related to the Salesforce platform covering both Sales and Service cloud Diagnose and resolve technical issues, including but not limited to configuration, customization, integration, and data integrity Requirements Job Skills & Qualifications Required: CPQ Experience is Preferred but not required. Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience) Minimum work experience: 3 years of software development and 4 years of Salesforce application development Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience) 3+ years of hands-on Salesforce experience with evidence of exceptional ability Experience configuring and developing custom Apex/ Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s, Marketo and integration to enterprise systems. Ability to communicate technical concepts effectively to both technical and non- technical stakeholders Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge. Experience with a complete software development life cycle Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout. Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred Why You'll Join Us: At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication. Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen. Show more Show less

Responsible for creation, maintenance, and management of Machine Readable Cataloging Records (MARC), focusing on metadata and quality, to support customers of eBooks, journals, videos, music, primary sources, and other content across the company. About You – experience, education, skills, and accomplishments Bachelor’s Degree and/or Master's Degree in Library Science or relevant subject What will you be doing in this role? Catalogue content to create MARC or other title records (copy cataloguing) and ensure appropriate subject classification for books and/or journals and videos. Use MARC rules, cataloguing rules, Library of Congress authority files, and Dewey Decimal System to create MARC records. Import records from various sources, following the rules of automated content ingestion, to maintain the catalogue. Use validation programs, following team documentation, in the quality assurance process. Assist in answering customer questions as needed. Develop an understanding of the products as well as the customers using those products and associated records. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.