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GW Sports App
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Customer Support Specialist

Customer Support Specialist

GW Sports App

1 - 2 years

3 - 4 Lacs

Hyderabad, Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

bpo customer relationship team management customer service customer care web chat problem solving customer interaction customer support technical support voice process chat email support non voice customer handling email communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

GW Sports App is looking for Customer Support Specialist to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries via phone, email, or live chat Resolving customer issues in a timely and efficient manner Documenting customer interactions and details of the resolution in a customer database Escalating complex issues to higher-level support staff as necessary Excellent customer service and communication skills Ability to handle difficult customer situations with empathy and patience Ability to multitask and manage multiple customer interactions at once Knowledge of the company's products and services Attention to detail and problem-solving skills

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