Customer Support Specialist

Job description

Customer Care Representative – GamePoint

Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com

At Gamepoint, we believe that sports has the power to transform individuals and communities. We seek enthusiastic individuals who share our passion for sports and are eager to contribute to our vision.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and ticketing systems in a professional and timely manner.
• Provide solutions to game-related issues, including technical problems, account access, in-game purchases, and game rules.
• Escalate complex issues to the appropriate departments when necessary.
• Record and track customer feedback, bugs, and technical issues for reporting and product improvement.
• Maintain detailed documentation of player interactions in CRM tools.
• Stay up-to-date on game content, updates, policies, and promotions.
• Assist in updating FAQ content and player support resources.
• Promote a positive gaming community and represent GamePoint's values in every interaction.

Requirements:

• 1+ years of experience in customer support, preferably in the gaming or tech industry.
• Strong written and verbal communication skills in English (additional languages are a plus).
• Patience, empathy, and a customer-first attitude.
• Basic troubleshooting and tech-savviness with mobile and desktop gaming platforms.
• Familiarity with customer support platforms such as Zendesk, Freshdesk, or Salesforce.
• Ability to work flexible hours, including weekends or holidays, if needed.

Industry

• Sports Teams and Clubs

Employment Type

Full-time

• Sports Teams and Clubs

Full-time