Customer Support Executive

Job Description

Job Title: Customer Support Executive Department: Administration / Student Support council Reports To: Centre Head / Operations Manager Roles and Responsibilities: 1. Customer Support & Student Interaction Handle inquiries from students and prospects via phone, email, WhatsApp, or in-person. Provide detailed information about training programs, schedules, fees, and enrollment procedures. Assist students with registration, onboarding, and post-enrollment support. Resolve complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain high levels of customer satisfaction through professional and courteous communication. 2. Accounts Receivables Management Maintain and update records of student fee payments in both CRM and financial sheets. Send timely payment reminders via calls, SMS, and emails to students with outstanding dues. Follow up regularly to ensure timely collection of receivables. Coordinate with the finance team to reconcile daily, weekly, and monthly collections. Prepare aging reports and highlight overdue accounts to management. Maintain proper documentation of receipts and share daily reports. 3. CRM and Sheet Management Accurately update student data, follow-up status, payment records, and course progress in the CRM system. Track leads and ensure timely follow-ups as per the CRM schedule. Use Google Sheets/Excel to maintain course tracking, batch schedules, and payment records. Create and manage structured databases for student feedback, attendance, and assessments. Ensure data accuracy and perform regular audits to prevent discrepancies. 4. Coordination & Workflow Management Coordinate with trainers to align student queries and class schedules. Work closely with the admin team to ensure smooth batch management and student communication. Generate regular reports from CRM and sheets for internal review. Assist in organizing orientation sessions, reviews, and other engagement activities. Maintain service-level agreements (SLAs) for student response and issue resolution. 5. Other Responsibilities Support marketing campaigns by following up on leads from digital campaigns and walk-ins. Participate in training and development activities to enhance customer handling and technical knowledge. Contribute to process improvements and suggest tools or automation where applicable. Key Skills Required: Excellent communication and interpersonal skills. Working knowledge of CRM tools and Google Workspace (Sheets, Docs, Forms). Basic understanding of accounting/receivables processes. Strong attention to detail and organizational skills. Customer-first mindset with a proactive approach Preferred: female Qualifications: UG with experience / PG freshers Strong communication Experience: 1-4 years experiences required Master freshers can apply ( 2024 , 2025 pass outs ) contact : +91 7810097967, +91 9524213943, Job Type: Full-time Pay: ₹14,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person