Customer Support Executive India 1 years INR 0.14 - 0.14 Lacs P.A. On-site Full Time

Job Title: Customer Support Executive Department: Administration / Student Support council Reports To: Centre Head / Operations Manager Roles and Responsibilities: 1. Customer Support & Student Interaction Handle inquiries from students and prospects via phone, email, WhatsApp, or in-person. Provide detailed information about training programs, schedules, fees, and enrollment procedures. Assist students with registration, onboarding, and post-enrollment support. Resolve complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain high levels of customer satisfaction through professional and courteous communication. 2. Accounts Receivables Management Maintain and update records of student fee payments in both CRM and financial sheets. Send timely payment reminders via calls, SMS, and emails to students with outstanding dues. Follow up regularly to ensure timely collection of receivables. Coordinate with the finance team to reconcile daily, weekly, and monthly collections. Prepare aging reports and highlight overdue accounts to management. Maintain proper documentation of receipts and share daily reports. 3. CRM and Sheet Management Accurately update student data, follow-up status, payment records, and course progress in the CRM system. Track leads and ensure timely follow-ups as per the CRM schedule. Use Google Sheets/Excel to maintain course tracking, batch schedules, and payment records. Create and manage structured databases for student feedback, attendance, and assessments. Ensure data accuracy and perform regular audits to prevent discrepancies. 4. Coordination & Workflow Management Coordinate with trainers to align student queries and class schedules. Work closely with the admin team to ensure smooth batch management and student communication. Generate regular reports from CRM and sheets for internal review. Assist in organizing orientation sessions, reviews, and other engagement activities. Maintain service-level agreements (SLAs) for student response and issue resolution. 5. Other Responsibilities Support marketing campaigns by following up on leads from digital campaigns and walk-ins. Participate in training and development activities to enhance customer handling and technical knowledge. Contribute to process improvements and suggest tools or automation where applicable. Key Skills Required: Excellent communication and interpersonal skills. Working knowledge of CRM tools and Google Workspace (Sheets, Docs, Forms). Basic understanding of accounting/receivables processes. Strong attention to detail and organizational skills. Customer-first mindset with a proactive approach Preferred: female Qualifications: UG with experience / PG freshers Strong communication Experience: 1-4 years experiences required Master freshers can apply ( 2024 , 2025 pass outs ) contact : +91 7810097967, +91 9524213943, Job Type: Full-time Pay: ₹14,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person

Creative Marketing Intern Gandhipuram, Coimbatore, Tamil Nadu 0 years INR Not disclosed On-site Full Time

JOB DESCRIPTION: Duration: 90 days / Paid Internship Gender: Men and Women (Should have interest in field works) Eligible Department: Any degree / Viscom is required. Interview and Working Location: Thiranz Tech Solutions, Coimbatore Job Type: Internship / Part-Time / Offline Mode JOB SUMMARY: We are looking for a creative and driven Digital Marketing Intern who is currently pursuing their Visual Communication (Viscom). This role is ideal for someone who has a flair for design and storytelling, and a basic understanding of SEO techniques. You will work closely with our digital team to boost our brand’s online presence through optimized content and creative campaigns. KEY RESPONSIBILITIES: · Perform SEO optimization (on-page and off-page) and keyword research · Assist in creating digital content and visuals for various platforms · Write SEO-friendly articles, captions, and blog content · Support the team in social media management and content planning · Analyze traffic performance using tools like Google Analytics and Search Console · Collaborate with the team to bring creative campaign ideas to life CANDIDATE REQUIREMENTS: Final year student in B.VOC / B.Sc./B.A. B. Visual Communication or similar are most welcome. Team Work is available. Knowledge of SEO concepts and keyword tools Familiar with design tools like Canva, Photoshop, or Illustrator Understanding of social media platforms and trends Strong creative thinking and visual communication skills Good written and verbal communication Additional Advantages: Basic video editing knowledge (Premiere Pro, After Effects, etc.) Passion for branding, design, and storytelling Willingness to learn and work in a dynamic environment BENEFITS: -Internship certificate upon completion -Mentorship and hands-on digital marketing training -Flexible work hours -Opportunity to work on real-time projects --------------------------------------------------------------------------------------------------------------------- Interested & Immediate Joining Candidates can Apply >>> All The Best THIRANZ TECH SOLUTIONS COIMBATORE India | Cell: +91 9524213943, +917810097967 , +91 9629597555 MAIL ID : [email protected] www.thiranzerptraininginstitute.com www.thiranz.com Job Types: Full-time, Fresher, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹22,545.46 per month Schedule: Day shift Work Location: In person

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