Customer Success Specialist

This role is for one of the Weekday's clients

Customer Success Specialist

Requirements

Key Responsibilities

Client Success & Account Management

• Serve as the primary point of contact for clients after onboarding
• Understand client goals and ensure deliverables align with their objectives
• Identify opportunities to add value, upsell services, and minimize churn
• Schedule and lead client reviews, performance check-ins, and QBRs
• Ensure timely, high-quality delivery of creative and performance outputs
  

Internal Process Building

• Define and implement scalable processes for client success and account management
• Create documentation/templates for briefs, feedback loops, tracking, and SOPs
• Collaborate with creative, media, and analytics teams to ensure client feedback is implemented effectively
  

Project Coordination

• Manage internal task allocation, timelines, and dependencies
• Escalate risks or blockers to leadership when necessary
• Track deliverables and keep all stakeholders informed
  

What You'll Need To Succeed

• 2-4 years of experience in a creative or digital marketing agency
• Strong understanding of creative and campaign workflows
• Proven track record in managing client relationships across industries
• Proficiency in tools like Notion, Trello, Google Sheets, and Slack
• Excellent written and verbal communication skills
• Experience with performance marketing or content-driven campaigns
• Familiarity with tools such as Asana, ClickUp, HubSpot, or other CRM software
• Ability to work cross-functionally with design, media, and analytics teams
• Experience building or optimizing internal processes and playbooks
  

What You'll Get

• Work with a high-growth team redefining marketing delivery
• Ownership and autonomy from day one
• A collaborative, ambitious, and open culture
  

Skills: