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Company Description HotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We’re on a mission to bring intelligent, data-driven decision-making to the hospitality industry. Role Description This is a full-time on-site role for a Customer Success Specialist located in Kochi. We are seeking a highly motivated Customer Success Executive fluent in Hindi, English, and Malayalam to join our customer experience team. You’ll be the go-to contact for our hotel clients, ensuring smooth onboarding, ongoing success, and strong adoption of the HotelOpsAI platform. Your ability to communicate effectively across languages and understand regional hospitality dynamics will be key to your success in this role. Qualifications Strong Customer Satisfaction and Customer Service skills Proficient in Customer Support and Communication Excellent Analytical Skills Ability to work on-site and collaborate effectively with team members Prior experience in the hospitality industry is a plus Bachelor's degree in Business, Marketing, Hospitality Management, or related field Key Responsibilities Client Onboarding: Guide new hotel partners through platform setup and orientation, ensuring a smooth handoff from sales. Relationship Building: Develop strong relationships with hotel GMs, operations heads, and staff across different regions. Training & Enablement: Deliver engaging product walkthroughs and training sessions in Hindi, English, and Malayalam as needed. Customer Support: Provide timely support and issue resolution via calls, chats, and email. Usage Monitoring: Track account health, usage metrics, and proactively reach out to improve adoption. Feedback & Advocacy: Act as a bridge between customers and the product team, sharing actionable insights to improve features. Renewals & Upsells: Support account renewals and identify areas for additional value through upsell/cross-sell opportunities. Why Join Us? Be part of a product transforming hotel operations through AI and automation. Work closely with hotel leaders and gain deep insights into hospitality tech. Join a high-ownership, flexible team that values results over hierarchy.