Customer Success Specialist

This is a remote position.

Key Responsibilities:

• Manage customer queries related to MTAB CNC TRAIN via Zoho Desk
  
• Create and maintain accounts, contacts, and potentials in Zoho CRM
  
• Handle invoicing and maintain financial records using Zoho Books
  
• Collaborate with internal teams through Zoho Cliq and Zoho People
  
• Schedule and conduct meetings using Zoho Meeting
  
• Assist with operational and coordination tasks across department
  

Compmesation

Working hours:

Note:

Skills and Qualifications:

• Experience with Zoho applications: Zoho Desk, Zoho CRM, Zoho Books, Zoho Cliq, Zoho People, and Zoho Meeting
  
• Proficiency in handling customer queries (specifically for MTAB CNCTRAIN)
  
• Strong skills in account and lead management
  
• Basic knowledge of accounting and invoicing
  
• Effective team communication and coordination skills
  
• Accuracy in data entry and CRM updates
  
• Professional communication and time management abilities
  
• Strong problem-solving capabilities
  

How to Apply

Note:

• Practical experience with the Zoho ecosystem and real-world CRM processes
  
• Exposure to customer-facing roles in a digital sales environment
  
• Collaborative team culture within a women-led cooperative
  
• Learning opportunities in enterprise software and customer success
  
• Flexible work hours and a growth-oriented environment