As an API Developer at Antideo, you will be responsible for designing, implementing, and testing Cloud (AWS) and on-premises API-based solutions for high-volume transaction processing systems. You will collaborate closely with the customer support team, internal stakeholders, and business analysts to understand requirements and develop appropriate functionality. Your role will also involve working with the internal team to design, develop, and implement software and system version control, as well as CI/CD systems tailored to our business model. In this role, you will be expected to innovate for performance, security, and manageability. You will participate in architecture, design, and code reviews, and may lead a team on short-term projects as needed. As the subject matter expert within the current product domain, you will work independently to implement software enhancements, correct defects in the code, and create new products. Your responsibilities will also include writing commercial/enterprise-grade software, developing unit tests, and implementing software using accepted security coding and deployment practices. To excel in this role, you must be a quick learner who thrives in the fast-paced environment of a growing startup. You should have the ability to research and stay updated on the latest technology developments. A Bachelor's degree or higher in a relevant technical field or equivalent experience is required, along with a minimum of 4 years of professional hands-on experience in developing enterprise and/or cloud software systems. Proficiency in node.js, JavaScript, and Typescript is essential, with experience in C# being a plus. We are looking for a strong programmer who is language and technology agnostic, with expertise in developing and deploying APIs. Knowledge of machine learning, mastery of cloud and on-premises API-based software systems, and proficiency in MySQL are also essential requirements for this role. You should possess excellent troubleshooting skills, be self-motivated, results-driven, and well-organized. Demonstrating a proven track record in addressing moderately complex technical issues, experience with SSIS or any ETL tool, and exposure to explosive growth and variable requirements will be advantageous. Additionally, experience with change and incident management processes, along with excellent English verbal and written communication skills, are required. Experience in building machine learning models will be considered a valuable asset in this role.,
As a Customer Success Specialist at Antideo, your primary responsibility will be to retain and increase revenue from a significant segment of inbound channels. You will engage with small business customers to deliver exceptional customer service, optimize services for maximum ROI, and promote additional products and services to expand Antideo's market share. Collaboration with the Sales team and other members of the Customer Success Management team will be crucial to sharing best practices, identifying new process/technology innovations, and enhancing products to better align with customer needs. You will be expected to: - Respond promptly to telephone, internet, and email support inquiries, handling an average of 50+ calls, chats, and emails daily with excellent communication skills. - Provide exceptional customer service through discovery, relationship building, issue escalation, problem resolution, and upselling additional services. - Proactively discover new sales opportunities and markets each quarter based on customer feedback and experience. - Assist customers in troubleshooting technical issues, particularly with the API integration process. - Conduct follow-ups with existing accounts to ensure satisfaction, consult on new features, and identify opportunities for upselling. - Accurately log all necessary information and customer interactions in the internal CRM system. - Contribute to service improvements by sharing customer feedback and personal experiences with management. Qualifications: - Demonstrated success in sales and/or customer support, specifically over the phone. - Experience following a structured sales approach with strong discipline. - Excellent oral, written, and interpersonal communication skills. - Ability to thrive in a high-tech, fast-paced, team-oriented environment. - Enthusiastic, positive attitude, self-motivated, and a strong work ethic. - Strong initiative, energy, and computer skills with proficiency in Word, Excel, and PowerPoint. - Experience in software product sales is beneficial but not mandatory. - A Bachelor's degree is preferred.,
You are seeking a Test Automation Engineer with a minimum of 2+ years of experience in automation testing. Your responsibilities will include planning, scripting, and executing various key customer-facing software products. You must have a strong background in Automating Scripts for web-based applications and APIs. In this role, you will collaborate closely with developers, project managers, and other stakeholders, requiring a strong understanding of SDLC and STLC processes along with the QA methodology. You should be dedicated, self-motivated, creative, and proactive to thrive in a fast-paced environment. Your responsibilities will involve manual and automated software testing in a web-based product development environment. You will be tasked with understanding functional documents, estimating tasks, identifying test scenarios, developing test cases, and conducting release-based Functional and Regression testing. Additionally, you will be responsible for defect reporting, interacting with the development team, participating in client meetings, ensuring adherence to Quality management standards, and providing prompt customer support. To qualify for this position, you need at least 3+ years of experience in manual testing, including a minimum of 2+ years in Automation of web applications. Proficiency in Automation testing tools like QTP/UFT or Selenium is desired. You should have a sound knowledge of STLC, software testing methodologies, and the ability to develop and execute test cases in an application development environment. Hands-on experience in Automation tools like UFT/Selenium and scripting in VBScript or Java would be advantageous. Strong communication skills and a team-player attitude are also essential for this role.,