Customer Success Specialist

Customer Success Specialist (School ERP – Implementation & Support)

Location:

Experience:

Industry:

CTC:

About the Role:

School ERP

Key Responsibilities:

➡️ End-to-end ERP implementation: requirements, configuration, UAT & go-live

➡️ Conduct training for school admins, teachers, accounts & staff

➡️ Primary point of contact for assigned schools (support & issue resolution)

➡️ Log/track support tickets and coordinate with internal tech teams

➡️ Drive product adoption across modules (Fees, Exams, Attendance, Transport, etc.)

➡️ Collect structured feedback & share with product/engineering

➡️ Support data migration, reports & functional setups

➡️ Build strong school relationships to ensure renewals & references

Requirements:

🔹 3–6 years’ experience in School ERP / EdTech implementation or support

🔹 Strong understanding of K-12 processes (Admissions, Fees, Exams, HR, etc.)

🔹 Excellent communication & presentation skills

🔹 Good troubleshooting ability and comfort with spreadsheets/ticketing tools

🔹 Customer-first mindset with patience & problem-solving skills

🔹 Valid driving license + willingness to travel to schools

Terms:

◽ Onsite school visits required

◽ Occasional extended hours during admissions/exams/go-live

◽ Quarterly performance review based on customer satisfaction & adoption

◽ Product training & assessment during probation

What We Offer:

🔸 Competitive salary (₹5–6 LPA) + performance incentives

🔸 Work with a fast-growing School ERP platform

🔸 Strong learning, growth & cross-functional exposure

Send your CV to: hr@swipetouch.tech , Sub line - Customer Success | Delhi NCR | LinkedIn