Customer Success Specialist

Job Title: Customer Success Specialist & Implementation Associate No of Positions: 01 Experience: Fresher to 3 years Office Location: Mumbai (Goregaon Office) or Ahmedabad (no relocation required) Interview Process: 2 virtual rounds Travel: Weekly site-to-site visits within India Shift Timing: 10 AM – 7 PM (flexible, ~9–10 hours/day) Working Days: Monday to Saturday About our client Our client is a health tech startup founded by an IIT Bombay alumnus and ex-management consultant. Backed by industry veterans, we are pioneering disruptive solutions in diagnostics, including India’s first full-stack material cost management system for mid to large healthcare setups. Our mission is to transform healthcare operations through intelligent, scalable, and impactful technology. Job Summary: As a Customer Success & Implementation Associate, you will be responsible for managing client relationships, ensuring successful onboarding and implementation, and driving customer satisfaction and retention. You will also play a key role in project management and support the junior customer success team. Key Responsibilities:  Own end-to-end client relationships including onboarding, training, and support.  Lead on-site implementation and project management for enterprise clients.  Build and maintain PMO trackers, implementation cadences, and reporting structures.  Collaborate with internal teams to develop customer success strategies and support content.  Communicate effectively with senior stakeholders to understand client needs and drive adoption.  Mentor and oversee junior Customer Success Specialists during implementation projects. Qualifications & Skills  0–3 years of experience in customer-facing roles.  Prior experience in project management, PMO, or implementation is a strong advantage.  Technical aptitude: Ability to understand and explain software solutions to non-technical stakeholders.  Strong communication skills: Capable of engaging with clients, technicians, and purchase departments effectively. Domain Expertise Preference  Familiarity with pathology labs and hospitals operations.  Understanding of diagnostic workflows and pathology technician roles.  Experience interacting with purchase departments and decision-makers in healthcare settings.  Site visits and implementation of diagnostic software across pathology labs.  Installation and configuration of software solutions at client locations.  Provide technical support and training to pathology staff and technicians.  Act as a liaison between software development teams and end users. Travel & Coverage  Willingness to travel PAN India, including weekly site-to-site visits.  Flexibility to work across multiple cities and healthcare institutions. Advantageous Traits  Prior experience in software sales or healthcare IT solutions.  Ability to identify and communicate the advantages of diagnostic software to pathology professionals.  Self-driven and adaptable to dynamic field environments. Why Join Us?  Be part of a fast-growing health tech startup backed by industry leaders.  Work directly with senior leadership and make a tangible impact on healthcare delivery.  Gain hands-on experience in enterprise implementations and customer success.  Enjoy a collaborative and dynamic work environment with growth opportunities. We would love to hear from you. To Apply: share your CVs to akash@engageexperts.in Or WhatsApp on +91 93285 12360 We appreciate your interest in joining our client team and look forward to reviewing your application.