Customer Success Specialist

Role & responsibilities

• Conduct outreach calls to potential customers, clinics, and healthcare professionals to introduce OrthoHeals products and solutions.
• Handle inbound and outbound calls to assist customers with product information, usage guidance, and after-sales support.
• Explain product features, benefits, and usage with a clear understanding of medical terminology and orthopedic device applications.
• Maintain accurate call records, lead data, and follow-up reports in CRM systems.
• Demonstrate strong convincing and interpersonal skills to engage customers effectively.
• Address customer concerns with empathy and a psychologically attuned approach to ensure satisfaction and trust.
• Gather feedback from customers and healthcare professionals to help improve product communication and service quality.
• Stay updated on new product launches, device specifications, and MedTech advancements.

Preferred candidate profile

• Bachelors degree in Science, Biomedical or related field (preferred).
• 3-6 years of experience in customer outreach, tele-calling, or customer support (medical device or healthcare sector- Preferred)

• Fluency in English

  is must and other language knowledge would be added advantage.

• Excellent communication, persuasion, and interpersonal skills.

• Good understanding of medical device functionality and ability to explain clinical aspects clearly.
• Skilled in reporting, documentation, and CRM software.
• Empathetic, confident, and psychologically aware communicator with a customer-centric mindset.
• Ability to handle outreach targets while maintaining professionalism and service quality.