Customer Success Specialist

Neuron7

5 - 8 years

8 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

digital marketing project management order management sfdc user acquisition oracle cx microsoft dynamics business analysis upsell oracle crm servicenow product management saas oracle cpq social media marketing google analytics siebel crm crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

You are the first point of contact for our global customer base
You will lead:
The customer on-boarding process with optimized solution
Integration of their CRM systems with Neuron7 products
Data integration steps with engineering teams
Collaboration with customer PM for change management activities
Development of training content
Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team
Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams
Learn the new AI / NLP products / features as they are released and showcase demos to customers
Develop templates / models and train new customer success team members as needed

Qualifications:

Proven CSM experience with SaaS product companies, preferably in AI space.

5 to 8 years experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams etc.

Data-driven to track metrics, build credibility with internal and customers leadership teams.

Experience managing / tracking deadlines with highly energetic globally distributed teams.

College degree in Technology / Business Management

Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have

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