33 Oracle Crm Jobs

Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle,and provides advisory work for the IT function itself. Must have skills : Oracle CPQ Cloud (Big Machines) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will be advising, leading, and working on high-impact activities within the systems development lifecycle, providing advisory work for the IT function itself. Your day will involve collaborating with teams, making key decisions, and contributing to problem-solving across multiple teams. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Develop strategies to improve team efficiency- Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle CPQ Cloud (Big Machines)- Strong understanding of cloud-based solutions- Experience in configuring and customizing Oracle CPQ Cloud- Knowledge of pricing and quoting processes- Hands-on experience in implementing CPQ solutions- Ability to troubleshoot and resolve technical issues Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle CPQ Cloud (Big Machines)- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle,and provides advisory work for the IT function itself. Must have skills : Oracle CRM Service Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will advise, lead, and work on high impact activities within the systems development lifecycle. You will also provide advisory work for the IT function itself. Your typical day will involve providing guidance and expertise in technology consulting, collaborating with cross-functional teams, and delivering solutions to meet client requirements and business objectives. You will play a crucial role in driving innovation and delivering value to clients through your technical expertise and consulting skills. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Conduct research and analysis to identify technology trends and best practices- Develop and deliver technology consulting solutions to clients- Lead and manage technology consulting projects- Provide guidance and support to junior professionals Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle CRM Service- Strong understanding of CRM concepts and best practices- Experience in implementing and customizing Oracle CRM Service- Knowledge of Oracle CRM Service modules and functionalities- Experience in integrating Oracle CRM Service with other systems- Good To Have Skills: Experience with Oracle Fusion Middleware- Experience in Oracle CRM Service configuration and administration- Knowledge of Oracle CRM Service security and access controls Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle CRM Service- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Automation Control Practitioner, you will develop and implement automation process controls, design specifications, and engineer configurations. Utilizing industry design practices and automation systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation of automation process controls- Analyze and optimize design specifications- Conduct regular reviews and updates of engineering configurations Professional & Technical Skills: - Must Have Skills: Proficiency in Oracle Service Cloud Field Service Management- Strong understanding of automation systems- Experience in developing design specifications- Knowledge of industry design practices- Hands-on experience in creating and developing drawings-Oracle Field Service Cloud (OFSC) Administration & Architecture:Lead the design, configuration, and administration of Oracle Field Service Cloud solutions.Ensure best practices in OFSC integrations with ERP, CRM, and third-party applications. -Oracle Cloud Infrastructure (OCI) Expertise:Architect and implement OCI-based solutions to support OFSC deployments.Ensure high availability, security, and scalability of OCI-hosted applications.Oversee networking, identity management, and performance tuning within OCI. Provide disaster recovery, backup, and security best practices for OCI environments. -Client Engagement & Solution DesignAct as a trusted advisor for clients, understanding their business needs and translating them into technical solutions. Conduct stakeholder workshops, requirement gathering, and feasibility analysis. Present architecture solutions, roadmaps, and implementation plans to executives and technical teams.Ensure solutions align with industry standards and business goals.-Integration & API Management:Design and oversee API integrations between OFSC, OCI, and enterprise applications (Oracle Service Cloud, Oracle Fusion, etc.).Ensure data synchronization, security, and scalability of integrated solutions.Implement event-driven architectures, microservices, and middleware solutions as needed.-Performance Optimization & Troubleshooting:Monitor and optimize OFSC performance, job execution, and resource utilization.Identify and resolve technical challenges in cloud service operations.Provide post-implementation support and continuous improvement strategies Additional Information:- The candidate should have a minimum of 7.5 years of experience in Oracle Service Cloud Field Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Automation Control Practitioner, you will be responsible for developing and implementing automation process controls, designing specifications, and engineering configurations. Utilizing industry design practices and automation systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Implement innovative automation solutions to enhance operational efficiency- Conduct regular assessments and optimizations of automation processes- Stay updated on industry trends and best practices for automation control systems Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Service Cloud Field Service Management- Strong understanding of automation process controls- Experience in designing specifications and engineering configurations- Knowledge of industry design practices and automation systems- Hands-on experience in creating and developing drawings for automation systems Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Service Cloud Field Service Management- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Responsible for implementing the oracle CPQ application functionalities Developing and Enhancing business requirements across the modules within Oracle CPQ cloud Technical detailed designing ,solution designing of CPQ application, Implementing the CPQ solution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong implementation experience in Oracle CPQ cloud Experience in BML,CCS/jQuery and XML Experience in configuration ,commerce, integration, and document designer /Doc Engine Experience in integrating SFDC,External systems with CPQ cloud Strong experience in BOM & ABO implementation Preferred technical and professional experience Good to have Oracle CPQ certification Strong Analytical and conceptual skills

Role & responsibilities Experience in at least 1-2 implementation projects in at least 1-2 support projects in working for US customers Expert level knowledge in following modules: Oracle Service Contract Oracle Install Base Oracle Depot Repair

Position : Oracle Field Service Cloud Experience : 3 - 8 Years Job Location: Pan India Notice Period: up to 45 days Require Skills: Field Service / Sales Service/ B2B Service Cloud JD: About 3-8 years of Oracle Field Service Cloud SaaS Implementation Experience. Hand on experience in CORE OFSC functionalities like role/screens, Activity Scheduling and Quota/ Capacity Management. Experience in integrations with from end ticketing/ work order management systems such as Fusion CX B2B Service, OSvC, JDE etc. Understanding of Product / Inventory catalogues and sync functionalities. Exposure to Message Scenarios/ OIC Setup. Experience in downstream integrations with Billing/ ERP systems. Consultant should have good communication skills for direct interactions with clients.

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As techno-functional lead , you will be responsible for developing and implementing process controls, designing specifications, and engineering configurations. Utilizing industry design practices and systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities:- Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle Field Service Cloud (ToA) Application.- Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions.- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud (ToA) Projects.- Prior hands-on experience in configurations and customization in the following areas - Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.Testing-Ability to develop software test scenarios, test cases, test scripts with detailed steps, and execute them.- Knowledge of testing the applications.- Devise and implement test strategies that adequately assess all software aspects.- Investigate and recreate reported defects.- Work with other engineers to troubleshoot and resolve coding issues.- Track and document all testing defects and resolutions.- Participate in the design and development for test automation and support. Professional & Technical Skills:- Experience developing Oracle Field Service forms.- Experience developing plug-ins is highly preferred.- Experience in programming languages such as JavaScript is highly preferred.- Experience with web services standards and technology including REST, WSDL, SOAP, XML, XML-Schema, XSL, WS standards/Security etc. Additional Information:- The candidate should have a minimum of 3 years of experience in Oracle Service Cloud Field Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required.- Should be flexible to work in shifts- Successful Candidates will have the following preferred skills/background:Experience developing process flow diagrams, collecting requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solution Qualifications 15 years full time education

Project Planning, Tracking, & Reporting • Contribute into the initial coding estimates. • Support the team in project planning activities and in evaluating risks. • Communicate regularly with the team about development changes, scheduling, and status. Design • Understand assigned detailed (LLD) design and do code development Responsibilities: Responsible for the functional specification, technical design, implementation, and support of Oracle Service Cloud Solutions. Connect PHP – Custom Scripts and CPM (object event handlers). All Agent Desktop/BUI configuration areas. Integrate new and maintain existing integrations of Oracle Service Cloud with third party applications and systems. Implement Add-Ins using BUI framework. Customize and extend the Oracle Service Cloud / RightNow application utilizing custom objects, custom fields, Add-ins, and Oracle Service Cloud APIs. Prepare clear and concise reports, dashboards, and data extracts. Extending, customizing, and developing OSC Widgets. Exhibit a strong understanding of connect PHP and REST APIs, effectively integrating them with various applications. Participate in project management and planning, provide guidance and leadership on Oracle Service Cloud-related project planning and activities. Experience & Qualifications: Minimum 4 years of experience in oracle service cloud application. Been part of minimum 2 successful implementation of Oracle Service Cloud/RightNow application. Excellent problem-solving abilities paired with a collaborative approach to teamwork. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106757

Oracle Siebel CRM team is looking for a top product management professional to join our Siebel Platform team. As the Product Owner, you will lead the design, development, and continuous improvement of our platform infrastructure, focusing on scalability, reliability, and performance. Your comprehensive knowledge of the system architecture and DevOps practices will be crucial in building robust and efficient platform solutions. Description Oracle Siebel CRM team is looking for a top product management professional to join our Siebel Platform team. As the Product Owner, you will lead the design, development, and continuous improvement of our platform infrastructure, focusing on scalability, reliability, and performance. Your comprehensive knowledge of the system architecture and DevOps practices will be crucial in building robust and efficient platform solutions. Key Responsibilities: 1. Product Vision and Strategy: Develop and clearly communicate the product vision, strategy, and roadmap for platform solutions, focusing on system scalability, resilience, and high availability. Translate high-level business requirements into detailed technical requirements, specifically related to cloud infrastructure, microservices architecture, and container orchestration. Identify opportunities for innovation in platform development and DevOps automation. 2. System Design and Architecture Leadership: Lead the architectural design and implementation of highly available and scalable platform solutions. Collaborate with the DevOps and development teams to define the system architecture, focusing on: Microservices Architecture: Designing modular, loosely coupled services with API-driven communication. Event-Driven Architecture: Implementing real-time data streaming and message brokering (e.g., Kafka, RabbitMQ). Cloud-Native Design: Leveraging managed services and container orchestration (e.g., Kubernetes, Docker) for scalability. Database Architecture: Ensuring data consistency, redundancy, and performance in both SQL and NoSQL environments. API Gateway and Service Mesh: Managing internal and external API interactions, routing, and security. Monitoring and Observability: Integrating metrics, tracing, and log aggregation for end-to-end system visibility. 3. Backlog Management: Prioritize and manage the product backlog with a strong emphasis on infrastructure improvements, system design, and automation. Write detailed user stories that encompass platform-specific features such as automated scaling, disaster recovery mechanisms, and real-time performance monitoring. Define acceptance criteria that validate the robustness of system architecture, including load balancing, fault tolerance, and multi-region support. Facilitate backlog refinement with the engineering team, focusing on the technical feasibility of complex platform enhancements. 4. Team Collaboration and Communication: Act as the primary liaison between engineering teams and stakeholders, facilitating technical discussions related to system design choices and platform capabilities. Provide clear technical documentation and guidance on platform standards, system components, and integration points. Facilitate technical decision-making through data-driven analysis and proof-of-concept evaluations. 5. Stakeholder Engagement: Engage with internal users to gather feedback on platform performance and stability. Prepare reports and presentations that highlight platform metrics, system uptime, and areas of improvement. --- Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Advanced degree or relevant certifications (e.g., Certified Scrum Product Owner, AWS Certified Solutions Architect) are preferred. Experience: Minimum of 5 years of experience as a Product Owner, with a focus on platform or DevOps environments. 10+ year of overall experience. Proven track record of delivering platform solutions that prioritize scalability, resilience, and high availability. Hands-on experience designing microservices architectures and implementing DevOps pipelines. Proficiency in cloud platforms (e.g., AWS, Azure, GCP) and their ecosystem services. Strong background in software architecture, including containerization, orchestration, and service mesh implementation. Past experience of working on Siebel platform would be a plus. Technical Skills: In-depth knowledge of system design patterns, including fault tolerance, scalability, and load distribution. Expertise in container technologies (Docker, Kubernetes) and orchestration tools. Strong command of CI/CD tools and practices, including automated testing and rollback strategies. Experience with infrastructure automation using Terraform, Ansible, or similar. Proficiency with monitoring and observability stacks (e.g., Prometheus, Grafana, ELK stack). Familiarity with API management and secure API gateway implementation. Knowledge of version control (Git), branching strategies, and automated build pipelines. Basic scripting skills (Python, Bash) for automating repetitive tasks. Soft Skills: Excellent communication and leadership abilities, with the capability to bridge technical and non-technical stakeholders. Strong analytical mindset to solve complex system issues and optimize performance. Proactive attitude towards problem identification and resolution. Ability to manage competing priorities in a dynamic, fast-paced environment.

The Oracle Service Cloud role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Oracle Service Cloud domain.

Location: Bangalore, India (On-site only) Company: izmocars ( www.izmocars.com / www.izmoltd.com ) Start Date: Immediate joiners preferred Employment Type: Full-Time About izmocars: izmocars is a global leader in automotive digital solutions, with operations across North America, Europe, and Asia. We provide innovative SaaS platforms for digital retail, CRM, and data analytics, supporting major automotive OEMs, large dealer groups, rental car companies, and leading online portals. We are expanding our India operations and are hiring a Senior CRM Functional Consultant / Technical Project Manager to deliver complex CRM projects for international clients across Europe. Role Overview This is a dual-role position combining deep CRM functional expertise with hands-on technical project management . You will act as the bridge between our European client teams (including French-speaking clients) and our India-based development teams, ensuring that client needs are translated into clear requirements, managed efficiently, and delivered successfully. You will work extensively on complex CRM implementations with significant customization, integrations, and reporting, primarily focusing on Salesforce or similar enterprise CRM platforms. Job Responsibilities Analyze and understand business needs, translating them into detailed Project Requirement Documents (PRDs) and functional specifications Collaborate with European client-facing teams to design effective CRM solutions addressing business challenges Coordinate with development teams in Bangalore, ensuring that deliverables meet defined scope, timelines, and quality standards Oversee complex CRM customizations, system integrations, and advanced reporting configurations Lead functional testing, support user acceptance testing (UAT), and ensure smooth deployment and go-live Provide post-implementation support, user documentation, and training materials as needed Track project milestones, maintain detailed status updates, and proactively manage project risks and issues Act as a Subject Matter Expert (SME) for CRM processes and functionalities, driving continuous improvement and innovation within the delivery team Coordinate across cross-functional teams, including developers, QA, business analysts, and client account managers, to ensure successful project delivery Qualifications and Experience Bachelors or Masters degree in Computer Science, Information Systems, Engineering, or related field (or equivalent professional experience) Minimum 10 years of hands-on CRM implementation experience (Salesforce, Oracle, or other major CRM platforms) Strong functional knowledge of CRM modules, processes, customization, and reporting Proven experience managing complex, large-scale CRM projects involving offshore teams and multiple stakeholders Expertise in database management, reporting tools, and understanding data flows within CRM ecosystems Excellent written and verbal communication skills in English (French or other European languages are a plus but not required ) Solid organizational, problem-solving, and multitasking skills Familiarity with project tracking tools (e.g., Jira, Confluence, Trello) Experience working with international clients, particularly in Europe, is highly desirable Why Join Us Work on impactful international CRM projects with leading automotive brands Collaborate with a talented, fast-growing global team Take ownership of challenging, rewarding delivery projects Be part of a respected company transforming the automotive retail industry

* 3+ years of experience in Oracle applications * Experience in Oracle appln : Oracle CX sales cloud - Oracle CX Service Cloud - Oracle CX Commerce Cloud - Oracle CX Integration Cloud - Oracle PLSQL / SQL - Oracle E Business Suite

Role & responsibilities: Collaborate daily with vendor service leaders and tower leads, taking directions from the Director of HR Services Delivery to ensure seamless operations, execution, and transitions in progress and future ones. Lead HR Shared Services expansion per the agreed strategy, managing scope growth and outsourcing functions to BPO vendors, preferably with experience handling service delivery through Indian BPO firms/HR Outsourcing. Oversee hybrid service delivery models, ensuring smooth operations by managing SLAs, KPIs, and key metrics. Supervise HR query handling for the employee lifecycle, compensation and benefits, learning & development, onboarding coordination, global mobility, separations, and backend HR operations, including payroll inputs. Manage high-volume HR administration and case management, ensuring accuracy, efficiency, and compliance with SLAs in collaboration with vendor partners. Expertise in case management platforms such as ServiceNow, Jira, and Oracle CRM for query resolution, record-keeping, and data management. Ensure positive employee experience by effectively resolving escalations and queries from regional service delivery partners. Assess and report to leadership/ Director of HR Services Delivery on optimizing the vendor structure while transitioning more transactional work to vendors. Identify, manage, and develop vendor services HR Shared Services Advisors and Coordinators through performance evaluations, coaching, and mentoring. Implement and ensure compliance with policies, processes, and Weatherford's organizational culture. Partner with HRSS stakeholders team members and team leaders, including teams in HR Governance, HR Technology, and Data & Analytics, to resolve escalated helpdesk cases and drive continuous improvement. Supervise vendor teams alongside the HR Services Delivery Director, ensuring high performance, adherence to SOPs, and compliance with SLAs and change management processes. Preferred candidate profile: 10+ years of experience in HR Outsourcing/HR Shared Services management within large, matrixed organizations. Proven expertise in managing hybrid delivery models combining in-house teams and outsourced vendor operations. Hands-on experience with case management tools (ServiceNow, Jira, Oracle CRM) and cloud-based HRMS systems (Workday, SuccessFactors, Oracle). Extensive experience in HR compliance, regulatory environments, and service delivery across LAM, NAM, Europe, the UK, MENA and KSAB. Exceptional vendor management, problem-solving, and conflict resolution skills. Demonstrated ability to lead continuous improvement and change management initiatives. Preferred Qualifications: Proven record in HR services delivery/HR Outsourcing with multiple regions as stated.. In-depth understanding of HR regulatory requirements in specified regions.

SIebel Developer Experience : 2-7 Years Location : Pan India Virtual interview date : 4th April (Friday) Strong development experience in Siebel Configuration & Scripting Good knowledge in Siebel Order management and Order to asset conversion Strong development experience in Siebel EAI Good in Integration using Webservices (Using REST API is preferable)

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community and the world at large. Your Role Strong understanding of the Salesforce platform, experience with customization and configuration, and excellent communication and project management skills Work with clients to understand their business requirements and design customized Salesforce solutions Configure and customize the Salesforce platform, including creating custom fields, workflows, and reports Develop and execute test plans and user acceptance testing Experience with Salesforce integrations and APIs Familiarity with Agile project management methodologies Knowledge of other CRM platforms, such as Microsoft Dynamics or Oracle CRM Decompose High Level Requirements into Functional Requirements and User Stories. Collaborate with business stakeholders for Requirement validation and documentation. Drives Requirement review and rationalization sessions with architects. Your Profile Enjoys combining technological understanding, strategic analysis, and agile project approaches. Ability to research and analyze Industry reports, Capgemini PoV/White Papers, and industry best practices them for solving Client problem. Degree from a premier institution with business, technical or information technology orientation In-depth understanding and experience of Salesforce CRM-sales Cloud, Service Cloud, Marketing Cloud, CPQ Sales and marketing measurement Customer Relationship Management Customer Journeys and Lifecycle Salesforce Certified in one or more- Admin, Sales cloud, Service cloud or Marketing cloud Demonstrate high reliability, team spirit and a cultural fit for a leading global consulting firm. Strong communication, presentation, and moderation skills Strong MS Office skills (Word, Excel, PowerPoint) Equal Opportunities at frog Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Oracle Field Service Cloud Looking for a world of opportunities and a fulfilling career? Deloitte Digital is a creative digital consultancy. We combine digital and creative capabilities with deep industry knowledge and experience and help clients to bring a new business vision to life. Work You’ll Do Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into. Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace. Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development. Understand functional requirements and develop technical designs using standard patterns Ability to communicate the same effectively to team members Should have good technical problem solving skills Analyse and identify gaps in functional/business requirement and communicate effectively with both Business and Functional analysts on the same Assess the impacts on technical design because of the changes in functional requirements Perform design, develop prototype, proof of concepts, independent code reviews and execute unit tests on modules developed by self and other junior team members on the project Communication/work in multi-vendors/multi team environment and deliver with quality Mentor team members Job Location – HYD/MUM/BLR Work Timings-9:00 AM to 6:00 PM or 11:00 AM to 8:00 PM The Team The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients. We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves. Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets. Professionals will serve our clients through the following types of work: Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption DigitalMix | an integrated set of platforms to enable business re-platforming Qualifications and Experience Required: Design, configure, and implement Oracle Field Service Cloud solutions to support field service operations. Customize OFSC application components, including resource pools, territories, routing rules, and scheduling policies. Develop and maintain integrations between OFSC and other enterprise systems (e.g., CRM, ERP, GIS). Design and implement mobile solutions for field technicians using the OFSC mobile application. Create and maintain custom reports and dashboards using OFSC reporting tools and APIs. Troubleshoot and resolve technical issues related to OFSC configuration, integrations, and mobile functionality. Perform data migrations and data transformations as needed to support OFSC deployments. Collaborate with cross-functional teams, including business analysts, developers, and project managers, to ensure successful OFSC implementations. Provide technical expertise and guidance to junior team members and end-users. Stay current with Oracle Field Service Cloud updates, patches, and new features, and assess their impact on the existing system How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #CA-RG #CA-PA2 #CA-AL

Description CRM functional Analyst JD Key Duties Responsibilities Gather information and document business requirement document for any new requirements/change requests. Elicit, analyze, specify, and verify business requirements / features/user stories created by other business analysts. Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options. Participate and lead requirement gathering workshops. Identify improvement opportunities (proactive and reactive) Elicit and clearly document business and systems requirements. Assess business process and system inefficiencies. Demonstrated fluency in business processes and processes differentiation. Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes. Understand and negotiate the needs and expectations of multiple stakeholders. Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates. Meet with project team regularly to review project deliverables and deadlines. Develop and execute test plans. Skills Required 5-8 Years of experience as a Business Analyst Must have knowledge in OM, PO, Pricing, Inventory and Costing. Experience on CRM Domain Must have experience working on large scale projects as well as handling day-to-day operational requests from the business. Data analysis Must have proficiency with SQL, Microsoft Excel Strong analytical skills Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing. Experience working on agile methodology projects with highly volatile requirements. Ability to work independently, as well as part of a team. Detail oriented and self-starter with strong written and interpersonal skills Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users. Strong attention to detail and excellent problem-solving skills Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams. Sound understanding of other EBS modules which interact with the CRM modules like Accounts Receivables, Order Management, Inventory etc. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills Oracle CRM;functional analysis Languages RequiredENGLISH Role Rarity To Be Defined

Job Title Oracle CPQ Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: We are looking for candidates having a minimum of 5 years’ experience with Oracle CPQ (Big Machines) including BML and BMQL Blend of CPQ Design and development experience JavaScript, JQuery, HTML, CSS, XML Strong Product Knowledge Should be able to work as CPQ Designer & Developer as per project requirement Knowledge and ability to follow SDLC as well as Agile methodologies Experience in standard operating procedures to perform pre and post production support activities Preferred Skills: Technology->Oracle Cloud->CPQ Cloud Additional Responsibilities: Collaborate with the technical leads to design and create all required software to achieve the requirements Develop code (BML, BMLQ, JavaScript, Java, etc.) to satisfy product specifications and requirements Develop PL/SQL, SQL, interfaces and reports as needed to support the requested functionality Document all technical design decisions and code in design documents Work with Oracle Support Services to resolve issues Develop integrated test scenarios, identify test data and execute test scenarios. Troubleshoot, debug and resolve issues identified and document results. Initiate and participate in production rollout processes Excellent communication and presentation skills Educational Requirements Master Of Engineering,Master Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services * Location of posting is subject to business requirements

Primary Skills 1. Must have experience in Oracle, Linux and RHEL 2. Have experience in migration and administration to cloud platforms like Azure 3. Have experience working with Networking, Firewalls, and shared services 4. Have experience of the migration process; assess the existing applications such as Apache, Oracle CRM etc., and help to design strategies to migrate application to cloud. 5. Knowledge of Oracle WebLogic and WebLogic servers 6. Knowledge of Azure cloud 7. Can interact with customers regularly and requires effective communication, collaboration, and interviewing skills, mainly conducted over Microsoft Teams. Scope of Work This resource will work in the Intake team of Vodafone DC migration project Experience Required 8 - 12 years Additional Details Global Grade : C Level : To Be Defined : No Remote work possibility : No Global Role Family : To be defined Local Role Name : To be defined Local Skills : Oracle Linux;Microsoft Azure;Networking;firewalls Languages Required: : ENGLISH Role Rarity : To Be Defined

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : SAP Field Service Management, No Technology Minimum 5 year(s) of experience is required Educational Qualification : Minimum 15 yrs of full time education Key Responsibilities:1. To handle customer and team project planning and reporting risk and issue mitigation Technical Consultant in IFS Apps v 8 9 102. Play Lead Management role.3. Will be handling end to end IFS implementation.4. Will be responsible to handle and manage integration work utilizing IFS knowledge.5. Will be responsible in team project planning and reporting risk and issue mitigation.6. Will be responsible to design and build solution for Field Service Management Technical Experience :1. Must have Oracle Service Cloud Field Service Management experience.2. Good to have Integration with IFS knowledge.3. Good to have IFS technical experience with good proficiency in PL SQL and Net Oracle Certified.4. Good to have experience on IFS Implementation.5. Good to have experience in handling customer and team project planning and reporting risk and issue mitigation6. Good to have Relevant experience of at least 4-5 years for Lead Management role. Professional Attributes1 Good Communication Skill2 Flexible to work3 Ability to work under pressure4 Good Analytical skill and presentation skill5 Decision making ability Qualification Minimum 15 yrs of full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Good communication Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate with cross-functional teams to deliver high-quality solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the effort to design, build, and configure applications. Act as the primary point of contact for the application development process. Oversee the entire application development process. Ensure successful implementation of applications. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Dynamics CRM Technical. Strong understanding of software engineering principles and best practices. Experience in designing and developing applications using Microsoft Dynamics CRM. Knowledge of CRM customization, configuration, and integration. Experience in troubleshooting and resolving technical issues. Good To Have Skills:Experience with other CRM platforms such as Salesforce or Oracle CRM. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical. This position is based at our Hyderabad office. Good communication is required. Qualification Good communication

Project Role : Business Analyst Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Minimum 15yrs of education Summary :As a Business Analyst with expertise in Microsoft Dynamics CRM Technical, you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. Your typical day will involve researching, gathering, and synthesizing information to assess the current state, identify customer requirements, and define the future state and/or business solution. Roles & Responsibilities: Collaborate with cross-functional teams to identify, analyze, and document business requirements and processes related to Microsoft Dynamics CRM Technical. Design and implement Microsoft Dynamics CRM Technical solutions that meet business requirements and align with industry best practices. Develop and maintain project plans, status reports, and other project documentation. Provide technical guidance and support to project teams and stakeholders, ensuring successful project delivery. Conduct training sessions and provide ongoing support to end-users to ensure successful adoption of Microsoft Dynamics CRM Technical solutions. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Dynamics CRM Technical. Good To Have Skills:Experience with other CRM platforms such as Salesforce or Oracle CRM. Strong understanding of business analysis methodologies and tools. Experience with project management methodologies and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Dynamics CRM Technical. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Ahmedabad office. Qualifications Minimum 15yrs of education

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : Should be a Graduate Summary :As a Business Process Architect for Microsoft Dynamics CRM Technical, you will be responsible for analyzing and designing new business processes to create documentation that guides the implementation of new processes and technologies. Your typical day will involve partnering with the business to define product requirements and use cases to meet process and functional requirements, as well as participating in user and task analysis to represent business needs. Roles & Responsibilities: Lead the analysis and design of new business processes for Microsoft Dynamics CRM Technical, ensuring that documentation is created to guide the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs, ensuring that the needs of the business are met through the implementation of new processes and technologies. Collaborate with cross-functional teams to ensure that the implementation of new processes and technologies is successful, including working with developers, project managers, and business analysts. Professional & Technical Skills: Must To Have Skills:Strong technical skills in Microsoft Dynamics CRM Technical. Good To Have Skills:Experience with other CRM systems, such as Salesforce or Oracle CRM. Experience in analyzing and designing new business processes to meet the needs of the business. Strong understanding of product requirements and use cases, and how they relate to process and functional requirements. Experience in user and task analysis to represent business needs. Experience collaborating with cross-functional teams to ensure successful implementation of new processes and technologies. Additional Information: The candidate should have a minimum of 15 years of experience in Microsoft Dynamics CRM Technical. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Hyderabad office. Qualifications Should be a Graduate

Project Role : Automation Control Practitioner Project Role Description : Develop and implement automation process controls, including the design specifications and engineer configurations. Uses knowledge of industry design practices and automation systems to create and develop drawings. Must have skills : Oracle Service Cloud Field Service Management Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As techno-functional lead , you will be responsible for developing and implementing process controls, designing specifications, and engineering configurations. Utilizing industry design practices and systems, you will create and develop drawings to enhance operational efficiency. Roles & Responsibilities: Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle Field Service Cloud (ToA) Application. Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions. Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud (ToA) Projects. Prior hands-on experience in configurations and customization in the following areas - Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages.Testing-Ability to develop software test scenarios, test cases, test scripts with detailed steps, and execute them. Knowledge of testing the applications. Devise and implement test strategies that adequately assess all software aspects. Investigate and recreate reported defects. Work with other engineers to troubleshoot and resolve coding issues. Track and document all testing defects and resolutions. Participate in the design and development for test automation and support. Professional & Technical Skills: Experience developing Oracle Field Service forms. Experience developing plug-ins is highly preferred. Experience in programming languages such as JavaScript is highly preferred. Experience with web services standards and technology including REST, WSDL, SOAP, XML, XML-Schema, XSL, WS standards/Security etc. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle Service Cloud Field Service Management. This position is based at our Mumbai office. A 15 years full time education is required. Should be flexible to work in shifts Successful Candidates will have the following preferred skills/background:Experience developing process flow diagrams, collecting requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solution Qualifications 15 years full time education