Customer Success Manager

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About The Role

Key Responsibilities

• Serve as the main point of contact for clients, building trusted advisor relationships with founders, marketing heads, and key stakeholders
• Lead regular business reviews and align client expectations with business outcomes and success metrics
• Advocate for clients internally to ensure their needs and feedback shape service delivery and product development
• Analyze client business KPIs, customer data, and campaign performance to provide actionable insights that drive growth and retention
• Translate data findings into clear recommendations and strategies that align with client goals
• Collaborate with internal teams to resolve client issues and identify opportunities for upselling or cross-selling
• Manage client onboarding to ensure smooth adoption of products and services
• Provide training and support to clients for optimal use of tools and platforms
• Develop and document standard operating procedures, playbooks, and reporting templates to enhance client engagement
• Work closely with sales, product, and marketing teams to drive a seamless client experience
  

Required Skills & Qualifications

• 3-6 years of experience in customer success, client management, or related roles with a strong business impact focus
• Experience working with clients in international markets such as US, UK, and Australia
• Solid data analysis skills to interpret KPIs and business metrics, turning data into strategic insights
• Excellent communication skills and a business-first, solutions-oriented mindset
• Open to learning about ads and performance marketing; basic knowledge is a plus but not required
• Self-starter with the ability to take ownership and work collaboratively in a fast-paced environment
• Bachelor's degree in Business, Marketing, or a related field
• Proven ability to manage multiple client accounts simultaneously
• Strong problem-solving and analytical skills
• Ability to thrive in a dynamic and rapidly changing environment
  

Additional Information