Customer Success Manager

In this role at AI Trillion, you will be responsible for ensuring the success and satisfaction of our SaaS customers. Your main tasks will include guiding new customers through the onboarding process, driving product adoption, building and maintaining relationships with key stakeholders, monitoring customer health, collecting feedback for continuous improvement, managing renewals, and fostering customer advocacy. **Key Responsibilities:** - **Customer Onboarding:** - Guide new customers through the onboarding process for a smooth and positive experience. - Collaborate with the sales and implementation teams to understand customer goals and expectations. - **Product Adoption:** - Proactively engage with customers to drive product adoption and usage. - Provide training sessions and resources to help customers maximize the value of our SaaS solution. - **Relationship Building:** - Develop and maintain strong, trusting relationships with key stakeholders within customer organizations. - Act as the main point of contact for customers, addressing inquiries, concerns, and providing ongoing support. - **Customer Health Monitoring:** - Monitor customer health and proactively identify potential issues. - Work closely with customers to address challenges and ensure their success. - **Feedback Collection:** - Gather feedback from customers and communicate insights to the product development team for continuous improvement. - Conduct regular check-ins to understand evolving customer needs and priorities. - **Renewal Management:** - Collaborate with the sales team to ensure successful renewals and identify opportunities for upsell or cross-sell. - Develop strategies to increase customer lifetime value. - **Customer Advocacy:** - Identify satisfied customers willing to act as references or participate in case studies and testimonials. - Encourage customers to become advocates through positive reviews and referrals. **Qualifications:** - Bachelors degree in business, marketing, or a related field. - Proven experience in a customer-facing role, preferably in a SaaS environment. - Strong communication, presentation, and interpersonal skills. - Ability to understand and articulate technical concepts. - Proactive problem-solving and critical-thinking skills. - Experience with customer success tools and platforms is a plus.,