Customer Success Manager

About the Role:

We are seeking an experienced and client-oriented Customer Success Manager with a strong background in the creative, advertising, or design industry. The role involves managing international client relationships, ensuring the successful delivery of projects, and driving client

satisfaction and retention.

The ideal candidate will combine strategic thinking, creative understanding, and operational excellence to represent our organization’s work to global clients and serve as a trusted advisor in all client engagements. This role requires someone with a strong sense of ownership, a proactive attitude, and the ability to get things done with precision and accountability.

Key Responsibilities:

● Serve as the primary liaison between international clients and internal teams, ensuring clear communication and alignment on all deliverables.

● Develop a strong understanding of each client’s brand, business objectives, and creative needs to deliver impactful solutions.

● Manage project timelines, deliverables, and expectations across cross-functional teams including creative, strategy, and production.

● Build and maintain long-term client relationships focused on trust, transparency, and value creation.

● Lead client meetings, presentations, and performance reviews with professionalism and confidence.

● Monitor project performance and client satisfaction, proactively addressing concerns and identifying opportunities for improvement.

● Collaborate with internal teams to ensure consistent quality and timely execution of all creative outputs.

● Identify opportunities for account growth, cross-selling, and strategic partnership development.

Qualifications & Experience:

● 5–10 years of experience in client servicing, account management, or client success within a creative agency, studio, advertising firm or e-commerce organizations.

● Proven experience managing international clients and understanding of cross-cultural communication dynamics.

● Exceptional interpersonal, communication, and presentation skills.

● Ability to manage multiple projects simultaneously with attention to detail and deadlines.

● Demonstrated ability to work collaboratively with creative and operational teams.

● Advanced excel skills required.

● Bachelor’s or Master’s degree in Marketing, Communications, Business, or a related field preferred.

Key Attributes:

● Strong sense of ownership and accountability.

● “Get-it-done” attitude with a focus on results and execution excellence.

● Client-centric with strong business acumen.

● Strategic thinker with a solutions-driven approach.

● Highly organized, proactive, and adaptable to dynamic work environments.

● Confident communicator with a professional presence.