Customer Success Manager

As a Customer Success Manager at Salesforce, you will play a crucial role in guiding customers to achieve their business objectives and maximize their return on investment with Salesforce. Acting as an extension of the customer's workforce, you will address technical and business concerns, align them with customer priorities, and oversee the customer experience from onboarding through contract renewal. **Responsibilities:** - **Customer Success Advocacy:** Serve as the primary point of contact, leveraging industry, product, and technical knowledge to guide customers towards achieving their business objectives. - **Stakeholder Alignment:** Develop and nurture strong relationships with key stakeholders, aligning with customer needs across various market segments and solution complexities. - **Strategic Guidance:** Assess customer goals and capabilities, provide recommendations for performance optimization, and offer guidance on achieving business and technology objectives. - **Business Value Delivery:** Cultivate executive-level relationships within customer IT and business leadership, driving innovation aligned with business challenges and growth potential. - **Adoption Path & Enablement:** Contribute to Salesforce knowledge resources, develop adoption plans, and enable customers through a roadmap. - **Technical Expertise Application:** Utilize Salesforce product knowledge to address technical concerns, ensure resolutions, and align platform features with customer priorities. - **Proactive Support & Enhancement:** Conduct quarterly reviews, identify trends, and provide tailored recommendations for stability, performance, and feature enhancement. - **Internal Relationship Building:** Collaborate with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. - **Evolution of Roles:** Anticipate and adapt to role changes as per evolving Salesforce needs. **Required Skills:** - Degree or equivalent experience required, with evaluation based on relevant strengths. - Familiarity with Salesforce product features, governance principles, and enterprise architecture. - Excellent communication skills to articulate technical issues effectively. - Ability to prioritize customer needs, take ownership, and drive resolutions. - Experience with databases, SQL, Windows/Linux Server, and security infrastructure. - Diligent and detail-oriented. - Work from the local Salesforce/Tableau office 2 to 3 days a week. **Preferred Skills:** - 8+ years of industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture. - Proficiency in Salesforce Technical aspects such as Lightning, Apex, Customization, Implementation, Product knowledge, and different Clouds. - Strong ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. - Candidates in roles like Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, Salesforce Technical Lead, Salesforce Technical Account Manager, Salesforce Team Lead, or Salesforce Senior Technical Consultant are encouraged to apply. If you require accommodations due to a disability when applying for open positions, please submit a request via the Accommodations Request Form.,