Customer Success Manager

NextSphere Careers

5 years

0 Lacs

Singapore

Posted:1 week ago| Platform:

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Skills Required

portfolio onboarding training engagement support resolve drive retention service metrics reporting marketing management communication crm salesforce hubspot data saas software

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

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Role Overview

Customer Success Manager (CSM)

Key Responsibilities

Build strong, long-term relationships with customers, acting as their strategic advisor
Lead onboarding and training sessions to ensure successful implementation
Monitor customer health scores, product usage, and engagement trends
Identify and mitigate risks, while proactively addressing concerns
Collaborate with product, sales, and support teams to relay feedback and resolve issues
Drive customer retention and expansion by identifying upsell/cross-sell opportunities
Advocate for the customer internally to improve product features and service delivery
Provide regular check-ins, performance reviews, and tailored recommendations
Track success metrics and provide insights through reporting and dashboards

Qualifications

Bachelor’s degree in Business, Communications, Marketing, or related field
2–5 years of experience in customer success, account management, or client services
Strong interpersonal and communication skills — both written and verbal
Tech-savvy, with experience using CRM platforms (e.g., Salesforce, HubSpot, Gainsight)
Comfortable analyzing customer data to inform decision-making
Highly organized, empathetic, and adaptable in fast-paced environments
Bonus: Experience in SaaS, B2B software, or subscription-based services

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