Customer Success Manager

📈Our story: marketfeed. (YC S21)

2.3 million users

₹300

crores

🕵Who Are We Looking For?

Customer Success Manager (CSM)

activation, retention, and experience

💻What You’ll Do

• Own customer experience across all user touchpoints (learning, investing, support).
• Drive activation rate and retention rate for marketfeed users.
• Build and lead a high-performance customer-facing organization from structure design to execution.
• Develop and implement robust quality monitoring, training, and career development programs.
• Collaborate with Product and Tech teams to identify and resolve user friction points.
• Translate customer insights into actionable product or process improvements.
• Partner with leadership to set and deliver quarterly experience, activation, and retention targets.
• Ensure the team has the right resources, tools, and clarity to deliver results.
  

👀 What We’re Looking For

• 12+ years of experience in customer-facing roles within wealth management, investments, or broking.
• At least 4+ years of managerial experience, leading multi-layered teams.
• Deep understanding of user psychology — especially around money, trust, and financial decision-making.
• Strong grasp of investment and wealth products — returns, risks, instruments, and behavioral nuances.
• Ability to tailor experiences for diverse Indian audiences across states, languages, and income levels.
• Skilled in data-driven problem solving, coaching managers, and building scalable processes.
• Excellent communication, collaboration, and stakeholder management skills.
• A passion for creating meaningful, trustworthy experiences for users building their financial futures.
  

🎁 What’s In It For You

• Shape the foundation of marketfeed’s customer success engine from the ground up.
• Work alongside founders and leadership in redefining how India learns and invests.
• Your work will directly impact millions of investors and traders.
• Thrive in a people-first culture with flexible work options, quarterly outings, and a dog-friendly office.
• Comprehensive health cover including free health check-ups, unlimited doctor consultations, and dental care.
• Grow with the company you help build with competitive salary + ESOPs
• You are in the driver's seat of building innovative and challenging trading products & financial instruments
  

💬 Our Hiring Process

transparent, engaging, and respectful of your time.

• Initial Screening: A short call with our recruiter or hiring manager to understand your background, motivation, and fit.
• Functional Deep Dive: Discussion with leadership on your approach to customer success, team design, and problem-solving.
• Case Discussion / Strategy Round: A scenario-based discussion where you’ll walk us through your thought process and decision-making.
• Founder Round: A final conversation with our founders to ensure alignment with our values and long-term vision.
  

3–4 rounds