Customer Success Manager

We are looking for a motivated and customer-centric Services Success Manager to lead service delivery and drive customer satisfaction throughout the lifecycle of professional services engagements. You will be responsible for ensuring clients receive maximum value from our solutions while helping coordinate internal teams to deliver on promised outcomes.
Key Responsibilities:

• Serve as the primary point of contact for customers throughout their services engagement lifecycle.
  

• Drive customer success by ensuring timely and successful delivery of services aligned with client goals.
  

• Collaborate with sales, product, and implementation teams to ensure smooth hand offs and aligned expectations.
  

• Manage project timelines, deliverables, and resources to meet SLAs and KPIs.
  

• Proactively identify customer risks and opportunities to increase retention and upsell/cross-sell potential.
  

• Conduct regular check-ins, business reviews, and feedback loops to ensure high customer satisfaction.
  

• Escalate and manage critical issues, working cross-functionally to ensure resolution.
  

• Use data and reporting tools to monitor customer health and success metrics.
  

• Provide feedback to internal teams based on customer needs and experiences.
  

• Advocate for customers internally and help evolve our services offering based on real-world feedback.
  

  
  Requirements Required Qualifications:
  

  • Bachelors degree in Business, Technology, or related field (or equivalent experience).
    

  • 3+ years of experience in customer success, account management, project management, or professional services roles.
    

  • Strong understanding of service delivery frameworks and customer lifecycle management.
    

  • Excellent communication, interpersonal, and problem-solving skills.
    

  • Experience with CRM and project management tools (e.g., Salesforce, Jira, Asana, or similar).
    

  • Proven ability to manage multiple clients and projects simultaneously.
    

  • Customer-focused mindset with a strong bias for action.
    Preferred Qualifications:
    

    • Experience working in SaaS, IT services, or consulting environments.
      

    • Familiarity with onboarding, implementation, or enterprise support models.
      

    • PMP, CSM, or Customer Success certifications (e.g., SuccessHACKER, Gain sight) are a plus.
      Success Metrics:
      

      • Customer satisfaction (CSAT/NPS)
        

      • Project delivery success (on time, on scope, on budget)
        

      • Customer retention and expansion
        

      • Utilization of services
        

      • Issue resolution turnaround time
        

        
        Benefits

        PF, Travling Allows
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