Customer Success Manager

Who are we?

Checkmarx is the enterprise application security leader and the host of Checkmarx One™, the industry-leading cloud-native AppSec platform that helps enterprises build #DevSecTrust. We are honored to serve more than 1,800 customers, including 60 percent of all Fortune 100 organizations. We are committed to moving forward with unwavering dedication to the safety and security of our customers and the applications that power our day-to-day lives.

What are we looking for?

We are seeking an experienced and customer-centric Senior Customer Success Manager (Senior CSM) to join our dynamic team. The Senior CSM is a key player in fostering long-term customer partnerships by ensuring they successfully onboard, adopt, and realize significant value from Checkmarx solutions.

This role requires a blend of proven relationship-building skills, strong technical understanding, and a strategic mindset. You will act as a trusted advisor to your customers, guiding them on best practices, driving deeper adoption of our platform, and ensuring their business objectives are met, ultimately securing renewals and identifying growth opportunities.

How will you make an impact?

• Build and Maintain Relationships:

  Develop deep, consultative relationships with customers, including key technical stakeholders and decision-makers, establishing yourself as a trusted advisor.

• Drive Value and Adoption:

  Lead and coordinate the deployment of Checkmarx products, guiding customers from onboarding to full adoption. Proactively monitor usage and address hurdles to drive value-based activities and increase platform consumption.

• Strategic Planning:

  Understand your customers' desired outcomes and challenges. Design and execute mutual success plans with clear milestones to ensure they achieve maximum value from their investment.

• Technical Guidance:

  Understand and communicate the technical architecture of our products within customer environments. Assist customers with the optimization of our security applications, ensuring best practices are followed.

• Customer Advocacy:

  Act as the primary point of contact for customers, working closely with Product Management, R&D, and Support teams to advocate for customer needs and promote their requests internally.

• Health Monitoring and Risk Mitigation:

  Maintain an accurate view of customer health, proactively identify risks, and implement mitigation strategies in a timely manner.

• Identify Growth:

  Collaborate with the sales team to identify and support expansion and renewal opportunities by showcasing customer success and ROI.

What is needed to succeed?

• Experience:

  A minimum of

  4-5 relevant years

  of experience in customer success management, technical account management, or a similar client-facing role in a B2B software or cybersecurity company.

Industry Knowledge:

• Strong knowledge of the Application Security (AppSec) market and Software Development Lifecycle (SDLC) methodologies. Familiarity with secure software development (SSDLC) and DevSecOps practices is essential.

Technical Acumen:

• Ability to understand and articulate complex technical concepts.
• Hands-on experience with application security tools such as SAST, DAST, or SCA.
• Familiarity with major cloud platforms (AWS, Azure, GCP) and CI/CD tools (e.g., Jenkins, GitLab CI).

Customer Engagement Skills:

• Exceptional ability to build and maintain long-lasting customer relationships through consultative dialogue.
• Strong customer-facing and excellent presentation skills.
• Proven ability to manage projects, handle customer escalations, and work cross-functionally.

General Skills:

• Superb verbal and written communication skills in English.
• Excellent organizational and multitasking abilities.
• Proficiency with CRM tools like Salesforce.com and Gainsight.
• A creative problem-solver who can work independently and as part of a team.