Customer Success Manager

Location:

Beacon House is India’s only founder-led, FAO-powered

exactly where every family is in the process

You remember details without checking notes.

You respond fast, follow through every time, and keep the system running smoothly.

You’ll coordinate across families, Graduate Coaches, Former Admissions Officers, the Research/Capstone team, and founders — ensuring a seamless, premium experience at all touchpoints.

• Build warm, reliable, trust-based relationships with families
• Track every family’s progress and ensure nothing is missed
• Manage timelines, sessions, deliverables, and application tasks
• Maintain immaculate records (grades, essays, psychometrics, activities)
• Coordinate across FAOs, Graduate Coaches, mentors, and founders
• Maintain fast, thoughtful response time across WhatsApp/email/calls
• Flag delays, risks, or low engagement early

• 3–7 years

  in high-touch client-facing roles
• Background in

  education, counselling, hospitality, premium services, consulting

  , or program operations

• Exceptional communication

  — warm, clear, precise

• Extraordinary memory

  for people, context, and moving parts
• Highly organized, process-driven, strong follow-through
• High

  EQ

  and confidence working with HNI families
• Can manage ~50 active families without losing precision
• Thrives in a

  fast-paced, founder-led

  environment
• Calm, grounded, relationship-oriented personality

careers@beaconhouse.in

• Subject: “Customer Success Manager – Application”